Steve Tillery Posted August 24, 2021 Report Share Posted August 24, 2021 12 hours ago, Toddo said: Yes please Edd Ellis Pensacola. He has done a lot of work for our family he is good. If you have any info & I have some you need we can exchange. Let everyone know. I am not letting these people off the hook. 850-5423610 office. Cell850-982-9769 Quote Link to comment Share on other sites More sharing options...
Steve Tillery Posted August 24, 2021 Report Share Posted August 24, 2021 Let's all help each other. Looks like some of you have given up. I will lead this parade in getting justice. I took the first step SUED them! Come on need feed back , and more info on your problems. We can get together and file another joint venture in the name of justice. Steve 1 Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted August 24, 2021 Report Share Posted August 24, 2021 I will say that, as a regular contributor on multiple pool and spa forums, I have not seen another thread with so many complaints about the same issue from the same manufacturer. Except perhaps inflatable hot tubs from China. If you are serious about this, you might start threads on other pool and spa forums, I'm sure there are others out there. Quote Link to comment Share on other sites More sharing options...
ZMN Posted August 24, 2021 Report Share Posted August 24, 2021 8 hours ago, Steve Tillery said: Let's all help each other. Looks like some of you have given up. I will lead this parade in getting justice. I took the first step SUED them! Come on need feed back , and more info on your problems. We can get together and file another joint venture in the name of justice. Steve Are you located in the States or Australian? Quote Link to comment Share on other sites More sharing options...
Steve Tillery Posted August 25, 2021 Report Share Posted August 25, 2021 2 hours ago, ZMN said: Are you located in the States or Australian? States Quote Link to comment Share on other sites More sharing options...
Steve Tillery Posted August 25, 2021 Report Share Posted August 25, 2021 9 hours ago, RDspaguy said: I will say that, as a regular contributor on multiple pool and spa forums, I have not seen another thread with so many complaints about the same issue from the same manufacturer. Except perhaps inflatable hot tubs from China. If you are serious about this, you might start threads on other pool and spa forums, I'm sure there are others out there. There is complaints everywhere. All over the internet. I just typed in problems with brp , and it was like 20 that showed up. Since I filed their website has changed completely. Can't even post nothing anymore. I never did , and this is the first time I have spoke of it to anyone. Didn't realize there is that many issues with there pools out there either. Quote Link to comment Share on other sites More sharing options...
MartyC Posted September 20, 2021 Report Share Posted September 20, 2021 We are located in Oklahoma. Our pool was installed May 2021. Immediately, noticed some faded finish on steps and small white spots on the bottom. Worried about the long term prospects on this finish. Quote Link to comment Share on other sites More sharing options...
Dean O Posted October 8, 2021 Report Share Posted October 8, 2021 We have exactly the same issue with our pool, installed 2015, started having the same issues within 2 years. No help from the pool company. Can anyone suggest what we can do? Quote Link to comment Share on other sites More sharing options...
Toddo Posted October 9, 2021 Report Share Posted October 9, 2021 Everyone is in the same boat Quote Link to comment Share on other sites More sharing options...
A J M Posted October 24, 2021 Report Share Posted October 24, 2021 I put on a BRP in Jan 2017. Fading on the waterline pretty soon after and definitely not as vibrant as what it was. I am in NSW. Quote Link to comment Share on other sites More sharing options...
Toddo Posted October 24, 2021 Report Share Posted October 24, 2021 Appears through out Australia. We are WA based with failed pool gel coating Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted October 24, 2021 Report Share Posted October 24, 2021 14 hours ago, A J M said: I put on a BRP in Jan 2017. Fading on the waterline pretty soon after and definitely not as vibrant as what it was. I am in NSW. Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted October 24, 2021 Report Share Posted October 24, 2021 It’s very frustrating. We need someone with energy left to start a class action. We are all experiencing the same gelcoat failures. BRP “Independent experts” just happen to have BRP email addresses🤔😳🤷♀️ … so independent????? Quote Link to comment Share on other sites More sharing options...
JMH Posted October 26, 2021 Report Share Posted October 26, 2021 After a quick google search I found this forum and it looks like we all have the same issue. Our BR pool is 1 year old and like you all, we too are experiencing fading. Very disappointing. We are located in NSW AU Quote Link to comment Share on other sites More sharing options...
JMH Posted October 26, 2021 Report Share Posted October 26, 2021 After a quick google search I found this forum and it looks like we all have the same issue. Our BR pool is 1 year old and like you all, we too are experiencing fading. Very disappointing. We are located in NSW, AU Quote Link to comment Share on other sites More sharing options...
JKJ Posted November 3, 2021 Report Share Posted November 3, 2021 here too gel coat fading after few years. they have a lifetime warranty on internal coating an should cover repairs by law Quote Link to comment Share on other sites More sharing options...
Toddo Posted November 3, 2021 Report Share Posted November 3, 2021 JKJ we tried to get ours fixed but they are not interested. They shift the blame to the maintenance of the pools water. Quote Link to comment Share on other sites More sharing options...
JKJ Posted November 3, 2021 Report Share Posted November 3, 2021 we have pool water records monthly since installed in 2019. i cant understand if you follow there recommendations then the warranty is valid. who do you speak to at BRP? have you seen a solicitor to help resolve the issue? if not maybe a class action is necessary Quote Link to comment Share on other sites More sharing options...
Toddo Posted November 3, 2021 Report Share Posted November 3, 2021 Class action is likely the only way to resolve the issues everyone has but haven’t a clue how you start one Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted November 3, 2021 Report Share Posted November 3, 2021 9 hours ago, Toddo said: JKJ we tried to get ours fixed but they are not interested. They shift the blame to the maintenance of the pools water. So, they are saying it's scale? Get some muriatic acid and mix 50/50 with water in a spray bottle. Spray a spot and scrub with a plastic bristle brush repeatedly (wear goggles). If there is no visible change after 10 minutes of this, it is not scale. Excessive sanitizer levels can bleach out acrylic but it takes many years and you would have multiple equipment issues in the meantime. Unless the issue is just in one spot, where you always add your chemicals. Quote Link to comment Share on other sites More sharing options...
Eagles Posted November 5, 2021 Report Share Posted November 5, 2021 I have white staining on the walls of my two and a half yo BRP, not sure about the rest of the pool as it's only noticeable when the water level drops. Reported to BRP who wanted all the monthly test reports as stated in the warranty otherwise it will be voided, which is BS according to my local pool shop who had a client win a claim for white staining with them, although they are appealing apparently. My last contact with BRP said they'd sent my reports to the gelcoat specialist. As I don't have my pool tested every month I'm sure they will be blaming me. I advised them I don't test during winter as I winterise my pool with a floater and turn off my chlorinator, also during heavy rain which we get plenty of, I won't test till its over as you're just washing the chemicals down the drain, this didn't seem to make any dfference to them. I'll have to wait for them to get back to me before I take it further Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted November 5, 2021 Report Share Posted November 5, 2021 If you only test monthly you are destroying your pool. You should test weekly at least, if not more. Keep your own records. Again, white discoloration can be scale, the result of high ph and calcium, and is limestone formation on the surface. This is harder than the acrylic, and must be dissolved off with acid. It is common to accumulate near and above the water line. Pool currents can cause certain spots to accumulate more than others. It is easy to determine if it is scale, and you cannot sue for your poor water chemistry. Over time, high sanitizer levels can also bleach out (cloud) the acrylic, but this usually takes many years of bad chemistry. I'd recommend you all try the acid wash to verify that it's not scale. Unfortunately, many pool issues come down to poor chemistry. And everyone THINKS they do a good job, but very few people actually do. Not sure why it's sideways, but here is a spa I am refurbishing. You can see the scale here above the water line. Here is the same corner (with headrest fixed) after acid wash. No more scale. Quote Link to comment Share on other sites More sharing options...
Eagles Posted November 5, 2021 Report Share Posted November 5, 2021 41 minutes ago, RDspaguy said: If you only test monthly you are destroying your pool. You should test weekly at least, if not more. Keep your own records. Again, white discoloration can be scale, the result of high ph and calcium, and is limestone formation on the surface. This is harder than the acrylic, and must be dissolved off with acid. It is common to accumulate near and above the water line. Pool currents can cause certain spots to accumulate more than others. It is easy to determine if it is scale, and you cannot sue for your poor water chemistry. Over time, high sanitizer levels can also bleach out (cloud) the acrylic, but this usually takes many years of bad chemistry. I'd recommend you all try the acid wash to verify that it's not scale. Unfortunately, many pool issues come down to poor chemistry. And everyone THINKS they do a good job, but very few people actually do. Not sure why it's sideways, but here is a spa I am refurbishing. You can see the scale here above the water line. Here is the same corner (with headrest fixed) after acid wash. No more scale. So please give me an example of high pH/calcium for a F/G pool. I previously owned a new pool for 8 years, treated the same as my BR, no problems at all with white stains. Quote Link to comment Share on other sites More sharing options...
Toddo Posted November 5, 2021 Report Share Posted November 5, 2021 Quote Link to comment Share on other sites More sharing options...
Toddo Posted November 5, 2021 Report Share Posted November 5, 2021 On 11/5/2021 at 9:46 AM, Eagles said: I have white staining on the walls of my two and a half yo BRP, not sure about the rest of the pool as it's only noticeable when the water level drops. Reported to BRP who wanted all the monthly test reports as stated in the warranty otherwise it will be voided, which is BS according to my local pool shop who had a client win a claim for white staining with them, although they are appealing apparently. My last contact with BRP said they'd sent my reports to the gelcoat specialist. As I don't have my pool tested every month I'm sure they will be blaming me. I advised them I don't test during winter as I winterise my pool with a floater and turn off my chlorinator, also during heavy rain which we get plenty of, I won't test till its over as you're just washing the chemicals down the drain, this didn't seem to make any dfference to them. I'll have to wait for them to get back to me before I take it further I have my pool tested my a local pool shop. They say I’ve never had a spike in the chemical balancing. Quote Link to comment Share on other sites More sharing options...
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