Linda McGrath Posted February 11, 2020 Report Share Posted February 11, 2020 Hello, We installed a Barrier Reef Pools October 2016, within 12 months notices white spots on floor, shell colour coming off along with going white just above water line I am having no luck getting warranty, wont return calls or emails and agent that sold the pool says not his problem, Pool has been maintained each month by pool cleaner and water samples taken and recorded, pool cover on when not in use. Looking to find other people with the same issue with Barrier Reef Pools to find out if you got warranty or if you made a claim with Office of Fair Trading. Looking at getting people on board to have Barrier Reef Pools investigated for selling pools they know have gel coat faults. Quote Link to comment Share on other sites More sharing options...
Splashman Posted February 14, 2020 Report Share Posted February 14, 2020 I don't have a ton experience with selling fiberglass pools. But what I have seen and read. Most companies now have lifetime warranties on the delame of the fiberglass or gelcoat. Also the builder should be responsible because he is the face of that brand he is installing. If there is a failure of the product under the manufacture warranty then he would be also the company to fix it. Typical warranties for plastered pools and range from 5- 10 years in the case the plaster was to fall off or something. I understand that chemicals can play a part in the surface of fiberglass pools I would also have a conversation with your pool maintenance guy. He could be doing something he is not suppose to do like leave chemicals sitting on the bottom of the pool. Have you contacted the factory directly to voice your concern or maybe find another dealer to get feed back that sells them. You do have a leg to stand on here. I would collect up your water tests results since you have had it. The water quality is the first thing they are going to hit you with. Good Luck Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted March 7, 2020 Report Share Posted March 7, 2020 On 2/11/2020 at 3:13 PM, Linda McGrath said: Hello, We installed a Barrier Reef Pools October 2016, within 12 months notices white spots on floor, shell colour coming off along with going white just above water line I am having no luck getting warranty, wont return calls or emails and agent that sold the pool says not his problem, Pool has been maintained each month by pool cleaner and water samples taken and recorded, pool cover on when not in use. Looking to find other people with the same issue with Barrier Reef Pools to find out if you got warranty or if you made a claim with Office of Fair Trading. Looking at getting people on board to have Barrier Reef Pools investigated for selling pools they know have gel coat faults. Linda McGrath, I installed a Barrier Reef Pool September 2016, within 12 months noticed white areas on the floor... one area actually looked like a huge hand. Waves appearing on the blue walls and above the waterline going white. I took photos and asked Barrier Reef, a pool service technician and 2 different pool shop technicians, no one could advise what was causing the deterioration of the gelcoat. Where are you located and what is your pool shell number? I have obtained an independent Fibreglass and Pool Specialists report on my pool and am currently going through the process with NCAT. All things being equal I am hopeful for a positive outcome. Quote Link to comment Share on other sites More sharing options...
IJ McCracken Posted July 15, 2020 Report Share Posted July 15, 2020 We installed in July 2016 and have had the same issue of the whitening of the gelcoat. Have spoken to Barrier Reef on multiple occasions and still no resolution. We have tried acid scrub with kitchen scourer (on a section) and also an expensive chemical treatment. We still have the discolouration. Yes, i could use 1200 wet and dry to remove. This will damage the gelcoat only more. Regards Ian McCracken Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted August 26, 2020 Report Share Posted August 26, 2020 IJ McCracken, where are you located? Quote Link to comment Share on other sites More sharing options...
Pennpool Posted September 25, 2020 Report Share Posted September 25, 2020 I am having exactly the same issues. Fiberglass pool was installed in 2015 and now it went from blue to white within 2 weeks. I am having pool service from the first day so the water was always balanced. Barrier Reed doesn't reply to warranty claims. I am thinking about contacting an attorney to file a law suite. Did you guys get anywhere with your claims? I am in Pennsylvania. Quote Link to comment Share on other sites More sharing options...
Toddo Posted December 27, 2020 Report Share Posted December 27, 2020 Same issue with our barrier reef pool, gel coat has failed. Have attempted to engage them to resolve the issue. I understand this has happened to multiple people. Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted December 28, 2020 Report Share Posted December 28, 2020 Yes there are lots of BRP ‘s with issues. Where are you located? Quote Link to comment Share on other sites More sharing options...
Toddo Posted December 28, 2020 Report Share Posted December 28, 2020 Sandra. We are near Mandurah, WA Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted December 28, 2020 Report Share Posted December 28, 2020 Ok I’m in NSW. I think only way to have any success against them is a class action. Unfortunately 🤔 Quote Link to comment Share on other sites More sharing options...
Toddo Posted December 28, 2020 Report Share Posted December 28, 2020 Sandra they seemed to have the issue far and wide, many people out there have the same issues Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted December 28, 2020 Report Share Posted December 28, 2020 Are you on Facebook? Need to pm Quote Link to comment Share on other sites More sharing options...
Atone Posted December 30, 2020 Report Share Posted December 30, 2020 Did I miss the location? Quote Link to comment Share on other sites More sharing options...
Sindolls Posted January 2, 2021 Report Share Posted January 2, 2021 On 3/7/2020 at 4:10 PM, Sandra Risk said: Linda McGrath, I installed a Barrier Reef Pool September 2016, within 12 months noticed white areas on the floor... one area actually looked like a huge hand. Waves appearing on the blue walls and above the waterline going white. I took photos and asked Barrier Reef, a pool service technician and 2 different pool shop technicians, no one could advise what was causing the deterioration of the gelcoat. Where are you located and what is your pool shell number? I have obtained an independent Fibreglass and Pool Specialists report on my pool and am currently going through the process with NCAT. All things being equal I am hopeful for a positive outcome. Quote Link to comment Share on other sites More sharing options...
Liam J Posted January 7, 2021 Report Share Posted January 7, 2021 We are in Perth and our pool is 9 months old and looks like its about 30 years old. Gel coat has faded, shocking white line at the water level. We have used a barrier reef recommended pool cleaning guy since it was installed. Be interesting to see what they say as they have said to the cleaning guy they think its a calcium build up and it isn't faded. Yet they haven't even been out. Quote Link to comment Share on other sites More sharing options...
ZMN Posted February 10, 2021 Report Share Posted February 10, 2021 On 12/28/2020 at 4:33 PM, Sandra Risk said: Ok I’m in NSW. I think only way to have any success against them is a class action. Unfortunately 🤔 Hi Sandra, am I able to find you on FB to send you a PM? Quote Link to comment Share on other sites More sharing options...
ZMN Posted February 11, 2021 Report Share Posted February 11, 2021 Hi, has anyone had any progress/resolution on there pool issues? We too are have the exact same problems. Our pool is only 3yrs old and barrier reef is not taking any responsibility for the issues Quote Link to comment Share on other sites More sharing options...
Sindolls Posted February 11, 2021 Report Share Posted February 11, 2021 Still emailing back and forth, well I am the one emailing, as I only get a reply when I send emails asking if they got my emails?? Waiting, waiting Quote Link to comment Share on other sites More sharing options...
ZMN Posted February 11, 2021 Report Share Posted February 11, 2021 Which state are you located in? Quote Link to comment Share on other sites More sharing options...
Sindolls Posted February 11, 2021 Report Share Posted February 11, 2021 SA Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted February 11, 2021 Report Share Posted February 11, 2021 4 hours ago, ZMN said: Hi Sandra, am I able to find you on FB to send you a PM? Sandy Risk Quote Link to comment Share on other sites More sharing options...
ZMN Posted February 11, 2021 Report Share Posted February 11, 2021 6 minutes ago, Sandra Risk said: Sandy Risk I think I have sent you a pm Quote Link to comment Share on other sites More sharing options...
Toddo Posted February 11, 2021 Report Share Posted February 11, 2021 On 2/11/2021 at 10:32 AM, ZMN said: Hi, has anyone had any progress/resolution on there pool issues? We too are have the exact same problems. Our pool is only 3yrs old and barrier reef is not taking any responsibility for the issues Zmn no one will not take will not take responsibility with our pool Quote Link to comment Share on other sites More sharing options...
Toddo Posted February 11, 2021 Report Share Posted February 11, 2021 Been quoted $7000 to replace the gel coating Quote Link to comment Share on other sites More sharing options...
ZMN Posted February 11, 2021 Report Share Posted February 11, 2021 8 minutes ago, Toddo said: Been quoted $7000 to replace the gel coating How old is your pool? It’s the damage quite bad? It is so extremely frustrating that there is a serous problem with their product and they just put all the blame back on their customers!! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.