Toddo Posted February 11, 2021 Report Share Posted February 11, 2021 Our pool is about 4 years old. Stated going white about 2 years ago plus and has been white below the water line for over a year Quote Link to comment Share on other sites More sharing options...
ZMN Posted February 11, 2021 Report Share Posted February 11, 2021 Has BR said why they won’t cover it under warranty? We noticed the bubbling discoloration when the pool was just under 3yrs old. Are you trying to take your claim any further? Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted February 11, 2021 Report Share Posted February 11, 2021 I’m on Facebook as Sandy Risk. How do I pm you? Quote Link to comment Share on other sites More sharing options...
Toddo Posted February 11, 2021 Report Share Posted February 11, 2021 On 2/11/2021 at 11:38 AM, ZMN said: Has BR said why they won’t cover it under warranty? We noticed the bubbling discoloration when the pool was just under 3yrs old. Are you trying to take your claim any further? They did look in to it but nothing was ever fixed Quote Link to comment Share on other sites More sharing options...
NickP Posted February 19, 2021 Report Share Posted February 19, 2021 Hi, I just installed a new BRP last week and the company didn't hand me any warranty forms, did you get any warranty forms from the installer? Regards Nick Quote Link to comment Share on other sites More sharing options...
Emma Sheen Posted March 12, 2021 Report Share Posted March 12, 2021 Hi, We are having the exact same issue with our pool. White spots on the floor and walls. a white residue look under the water line. It feels rough to feel. we also have dark swirls emerging over the shell. Quote Link to comment Share on other sites More sharing options...
Oleg Erlikh Posted April 20, 2021 Report Share Posted April 20, 2021 I have 5 years old BR fiberglass pool in Reading, Pa and whitening/bleaching/discoloration is happening at alarming rate now. Contacted BR and they replied. They call it hybrid scale which is similar to calcium scale but doesn’t react to any chemical removal. They sent me Pool Tiger device to put on filtration line and see progress over the next few month. I just did. I feel we should go to litigation and get them to redo gelcoat on all our pools. Quote Link to comment Share on other sites More sharing options...
Toddo Posted April 20, 2021 Report Share Posted April 20, 2021 Oleg class action but I am unsure how we would all about it. Quote Link to comment Share on other sites More sharing options...
ZMN Posted April 20, 2021 Report Share Posted April 20, 2021 We definitely need a class action! I have been told by someone there has been previous class actions but all parties are then made to sign non disclosure’s so unsure how to find out any information on them. Quote Link to comment Share on other sites More sharing options...
Oleg Erlikh Posted April 20, 2021 Report Share Posted April 20, 2021 Did anyone on this board find some kind of resolution to the gel coat discoloration? Anything at all? At the end of the day this is probably a Calcium Sulfate issue. It has to be a chemical to help with breaking and extraction. I also wonder if I open a claim with my home insurance company and let them deal with BRP. My problem is finding somebody who can replace the gelcoat. Quote Link to comment Share on other sites More sharing options...
Maniv Posted June 4, 2021 Report Share Posted June 4, 2021 On 2/11/2020 at 3:13 PM, Linda McGrath said: Hello, We installed a Barrier Reef Pools October 2016, within 12 months notices white spots on floor, shell colour coming off along with going white just above water line I am having no luck getting warranty, wont return calls or emails and agent that sold the pool says not his problem, Pool has been maintained each month by pool cleaner and water samples taken and recorded, pool cover on when not in use. Looking to find other people with the same issue with Barrier Reef Pools to find out if you got warranty or if you made a claim with Office of Fair Trading. Looking at getting people on board to have Barrier Reef Pools investigated for selling pools they know have gel coat faults. Hello We have the same problem with our pool - installed end of 2017 and started turning white in 2 years. Have heard of many people with similar problem. Interested if anyone has been successful in litigation. Quote Link to comment Share on other sites More sharing options...
Sandy Risk Posted June 5, 2021 Report Share Posted June 5, 2021 My pool has suffered exactly the same issues Quote Link to comment Share on other sites More sharing options...
Toddo Posted June 7, 2021 Report Share Posted June 7, 2021 As far as I understand one person has been successful through the courts in The Eastern States. Quote Link to comment Share on other sites More sharing options...
Josephine Posted August 8, 2021 Report Share Posted August 8, 2021 On 2/11/2020 at 3:13 PM, Linda McGrath said: Hello, We installed a Barrier Reef Pools October 2016, within 12 months notices white spots on floor, shell colour coming off along with going white just above water line I am having no luck getting warranty, wont return calls or emails and agent that sold the pool says not his problem, Pool has been maintained each month by pool cleaner and water samples taken and recorded, pool cover on when not in use. Looking to find other people with the same issue with Barrier Reef Pools to find out if you got warranty or if you made a claim with Office of Fair Trading. Looking at getting people on board to have Barrier Reef Pools investigated for selling pools they know have gel coat faults. Keep me in the loop as we have same issues josiescarf@gmail.com 1 Quote Link to comment Share on other sites More sharing options...
Toddo Posted August 8, 2021 Report Share Posted August 8, 2021 On 8/8/2021 at 1:18 PM, Josephine said: Keep me in the loop as we have same issues josiescarf@gmail.com Same issues as you. All the gel coat has failed on our pool Quote Link to comment Share on other sites More sharing options...
ZMN Posted August 16, 2021 Report Share Posted August 16, 2021 Has anyone lodge a complaint with fair trading NSW? Quote Link to comment Share on other sites More sharing options...
paul morris Posted August 18, 2021 Report Share Posted August 18, 2021 On 12/28/2020 at 12:48 PM, Toddo said: Sandra. We are near Mandurah, WA Hello - Im also having issues with what patches in my BRP, White foot prints in the bottom of the pool from BRP service technician and BRP are saying its my issue Quote Link to comment Share on other sites More sharing options...
Toddo Posted August 18, 2021 Report Share Posted August 18, 2021 That will be about right our gel coating failed with inside of two years. Now completely white below the water line Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted August 18, 2021 Report Share Posted August 18, 2021 3 minutes ago, Toddo said: That will be about right our gel coating failed with inside of two years. Now completely white below the water line BR not interested They are not interested in anyone’s pool! We were all sold pools constructed with faulty gelcoat in my opinion. Quote Link to comment Share on other sites More sharing options...
Toddo Posted August 18, 2021 Report Share Posted August 18, 2021 Spot on Sandra, just need a decent lawyer that has one of their pools with the same issues Quote Link to comment Share on other sites More sharing options...
Sandra Risk Posted August 18, 2021 Report Share Posted August 18, 2021 12 minutes ago, Toddo said: Spot on Sandra, just need a decent lawyer that has one of their pools with the same issues There are so many affected pools but to take them to NCAT it is 1 on 1. Or more correctly you against BRP with their “independent “ experts that just happen to also have a BRP email address… SERIOUSLY! it’s really hard to call out their “fake truth”. Quote Link to comment Share on other sites More sharing options...
Steve Tillery Posted August 23, 2021 Report Share Posted August 23, 2021 On 1/2/2021 at 1:46 AM, Sindolls said: On 3/6/2020 at 11:40 PM, Sandra Risk said: Linda McGrath, I installed a Barrier Reef Pool September 2016, within 12 months noticed white areas on the floor... one area actually looked like a huge hand. Waves appearing on the blue walls and above the waterline going white. I took photos and asked Barrier Reef, a pool service technician and 2 different pool shop technicians, no one could advise what was causing the deterioration of the gelcoat. Where are you located and what is your pool shell number? I have obtained an independent Fibreglass and Pool Specialists report on my pool and am currently going through the process with NCAT. All things being equal I am hopeful for a positive outcome. Quote Link to comment Share on other sites More sharing options...
Steve Tillery Posted August 23, 2021 Report Share Posted August 23, 2021 MY pool was installed January 2019. It's been a Train wreck since it was started . Not getting into all my problems. I don't think there be enough room on this site. I have the same problem as all of you. Mine started out a shimmer emerald green. Above water line looks like it did the day it was installed except the scratches from them installing it.. Water line solid white , and look like a light blue pool through out. Like the sky on a real humid day. It's a Barrier Reef pool. Got the run around for months. Heard all the excuses they could dream up. I finally had enough. Looks like I purchase a vinyl light blue pool. I have a case pending in the courts with the installer. Enough said don't want to go any further on that. We all need to get together with a complaint. You can look on the Santa Rosa Court dockets to see I am for real. Any help or info you can provide would be greatly appreciated . If I can assist you in any way feel free to reach out. I sure wish you could send me a copy of the report you have on your fiberglass pool. Respectfully: Steve Tillery. reelthang@hotmail.com Quote Link to comment Share on other sites More sharing options...
Steve Tillery Posted August 23, 2021 Report Share Posted August 23, 2021 On 8/18/2021 at 3:49 AM, Sandra Risk said: There are so many affected pools but to take them to NCAT it is 1 on 1. Or more correctly you against BRP with their “independent “ experts that just happen to also have a BRP email address… SERIOUSLY! it’s really hard to call out their “fake truth”. On 8/18/2021 at 3:32 AM, Toddo said: Spot on Sandra, just need a decent lawyer that has one of their pools with the same issues I HAVE ONE WORKING ON IT. Any one want his number , and join in? Quote Link to comment Share on other sites More sharing options...
Toddo Posted August 24, 2021 Report Share Posted August 24, 2021 Yes please Quote Link to comment Share on other sites More sharing options...
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