Toddo 0 Posted February 11 Report Share Posted February 11 Our pool is about 4 years old. Stated going white about 2 years ago plus and has been white below the water line for over a year Quote Link to post Share on other sites
ZMN 0 Posted February 11 Report Share Posted February 11 Has BR said why they won’t cover it under warranty? We noticed the bubbling discoloration when the pool was just under 3yrs old. Are you trying to take your claim any further? Quote Link to post Share on other sites
Sandra Risk 0 Posted February 11 Report Share Posted February 11 I’m on Facebook as Sandy Risk. How do I pm you? Quote Link to post Share on other sites
Toddo 0 Posted February 11 Report Share Posted February 11 2 hours ago, ZMN said: Has BR said why they won’t cover it under warranty? We noticed the bubbling discoloration when the pool was just under 3yrs old. Are you trying to take your claim any further? They did look in to it but have washed there hands with the issues Quote Link to post Share on other sites
NickP 0 Posted February 19 Report Share Posted February 19 Hi, I just installed a new BRP last week and the company didn't hand me any warranty forms, did you get any warranty forms from the installer? Regards Nick Quote Link to post Share on other sites
Emma Sheen 0 Posted March 12 Report Share Posted March 12 Hi, We are having the exact same issue with our pool. White spots on the floor and walls. a white residue look under the water line. It feels rough to feel. we also have dark swirls emerging over the shell. Quote Link to post Share on other sites
Oleg Erlikh 0 Posted April 20 Report Share Posted April 20 I have 5 years old BR fiberglass pool in Reading, Pa and whitening/bleaching/discoloration is happening at alarming rate now. Contacted BR and they replied. They call it hybrid scale which is similar to calcium scale but doesn’t react to any chemical removal. They sent me Pool Tiger device to put on filtration line and see progress over the next few month. I just did. I feel we should go to litigation and get them to redo gelcoat on all our pools. Quote Link to post Share on other sites
Toddo 0 Posted April 20 Report Share Posted April 20 Oleg class action but I am unsure how we would all about it. Quote Link to post Share on other sites
ZMN 0 Posted April 20 Report Share Posted April 20 We definitely need a class action! I have been told by someone there has been previous class actions but all parties are then made to sign non disclosure’s so unsure how to find out any information on them. Quote Link to post Share on other sites
Oleg Erlikh 0 Posted April 20 Report Share Posted April 20 Did anyone on this board find some kind of resolution to the gel coat discoloration? Anything at all? At the end of the day this is probably a Calcium Sulfate issue. It has to be a chemical to help with breaking and extraction. I also wonder if I open a claim with my home insurance company and let them deal with BRP. My problem is finding somebody who can replace the gelcoat. Quote Link to post Share on other sites
Maniv 0 Posted June 4 Report Share Posted June 4 On 2/11/2020 at 3:13 PM, Linda McGrath said: Hello, We installed a Barrier Reef Pools October 2016, within 12 months notices white spots on floor, shell colour coming off along with going white just above water line I am having no luck getting warranty, wont return calls or emails and agent that sold the pool says not his problem, Pool has been maintained each month by pool cleaner and water samples taken and recorded, pool cover on when not in use. Looking to find other people with the same issue with Barrier Reef Pools to find out if you got warranty or if you made a claim with Office of Fair Trading. Looking at getting people on board to have Barrier Reef Pools investigated for selling pools they know have gel coat faults. Hello We have the same problem with our pool - installed end of 2017 and started turning white in 2 years. Have heard of many people with similar problem. Interested if anyone has been successful in litigation. Quote Link to post Share on other sites
Sandy Risk 0 Posted June 5 Report Share Posted June 5 My pool has suffered exactly the same issues Quote Link to post Share on other sites
Toddo 0 Posted June 7 Report Share Posted June 7 As far as I understand one has been successful, we engaged the company but declined to fix the issues. Suppose the only avenue is a class action but won’t have a clue how to go about it Quote Link to post Share on other sites
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