Gel Coat Issues Barrier Reef Pools

[Nadia]

We have the same issue our black pool was put in 6 years ago but was an issue in the first year.  Anyone know any updates on a class action?

[JKJ]

is there a class action to take BRP to court on there fault gel coats?

[Jeffro186]

Yeah, mine looks kinda like acid washed jeans, or like the color of the shell has shrunk?  I live in southern SC...

[DeeBee]

Same here to!!
installed 2017 

poor gel coat, shell faded to white/grey above water line. The pool looks 20 years old.
head office keep making excuses for it including “caused by the sun”, like is a fibreglass pool for indoor use only?

Is there a class action group?

Who have you contacted (other than BR direct that are not interested in their faulty product) to take proceedings further to make BR liable for their faulty goods. 
 

[FionaC]

I have big issues with my barrier reef pool. I’m in Newcastle, NSW, Australia. 
 

where is this at? Had there been any action? I’d like to join in. 
 

thanks

[BJT]

Hi,

I have the same issue.

BRP Pool was installed November 2016, it is completely faded. I have had regular tests (not spot on monthly) and they have told me all different stories for the possible cause including lack of cross ventilation, being in the sun and also informed me to drop the water to the safety ledge and buff and polish like a car every 6-12mths. They then told me it was Acid or chlorine burn. Independent Inspector has BRP franchise. I am Located Newcastle NSW. 

Being they told me it was my fault, i contacted my insurance company and have had engineers and pool experts who are confirming it is a manufacturing fault.

This has all been going on for 4 or so years now and I am so exhausted with it all.

Is there anyone that can assist?

I have heard through my insurance company that BRP have barristers and are fighting all claims and that for the cost of repair it wouldn't be worth the exercise? It is for pools built around 2016/2017.

At very least, I hope this might help someone else.

Regards,

 

[FionaC]

On 3/15/2023 at 1:50 PM, BJT said:

Hi,

I have the same issue.

BRP Pool was installed November 2016, it is completely faded. I have had regular tests (not spot on monthly) and they have told me all different stories for the possible cause including lack of cross ventilation, being in the sun and also informed me to drop the water to the safety ledge and buff and polish like a car every 6-12mths. They then told me it was Acid or chlorine burn. Independent Inspector has BRP franchise. I am Located Newcastle NSW. 

Being they told me it was my fault, i contacted my insurance company and have had engineers and pool experts who are confirming it is a manufacturing fault.

This has all been going on for 4 or so years now and I am so exhausted with it all.

Is there anyone that can assist?

I have heard through my insurance company that BRP have barristers and are fighting all claims and that for the cost of repair it wouldn't be worth the exercise? It is for pools built around 2016/2017.

At very least, I hope this might help someone else.

Regards,

 

 

[FionaC]

I have exactly the same issue with Barrier Reef Newcastle. I am getting independent reports written up and will submit them to Barrier Reef asking for action. If they refuse, I'll be submitting an NCAT claim with the quote for repairs. My plan is have NCAT rule for them to pay for the issue and have an independent resurfacer repair the damage. I'm currently getting quotes. 

[FionaC]

On 8/24/2021 at 11:00 PM, Steve Tillery said:

Let's all help each other. Looks like some of you have given up. I will lead this parade in getting justice. I took the first step SUED them! Come on need feed back , and more info on your problems. We can get together and file another joint venture in the name of justice.

Steve

I'll be filing an NCAT claim. 

[Todd C]

Hi 

We are in Brisbane.Pool is only 4 1/2 years old and gelcoat is degrading above waterline nowhere near the water and they are trying to tell me my water chemistry has caused it and don't want to know about it. Is anyone involved in a class action. I want them to take responsibility for their faulty product.

[Todd C]

On 8/24/2021 at 11:00 PM, Steve Tillery said:

Let's all help each other. Looks like some of you have given up. I will lead this parade in getting justice. I took the first step SUED them! Come on need feed back , and more info on your problems. We can get together and file another joint venture in the name of justice.

Steve

 

On 8/24/2021 at 11:00 PM, Steve Tillery said:

Let's all help each other. Looks like some of you have given up. I will lead this parade in getting justice. I took the first step SUED them! Come on need feed back , and more info on your problems. We can get together and file another joint venture in the name of justice.

Steve

Hi Steve 

Are you in Australia 

[FionaC]

On 3/18/2023 at 9:54 PM, Todd C said:

Hi 

We are in Brisbane.Pool is only 4 1/2 years old and gelcoat is degrading above waterline nowhere near the water and they are trying to tell me my water chemistry has caused it and don't want to know about it. Is anyone involved in a class action. I want them to take responsibility for their faulty product.

I have the same issue. Approx 4 years old and the coating is disgusting. Barrier Reef refuses to discuss it and says it's due to poor water quality. I am getting some independent reports done to show that it is a faulty coating and nothing to do with water balance. Once I have this I will submit an NCAT claim against Barrier Reef and seek to have them pay for resurfacing by an independent company. 

[Brad C FNQ]

Same issues here from 2017 in Nth QLD. Issues danced around by the installer.

My wife and I had a response from BRP which is designed to intimidate with the option for the pool to be testing at QLD UNI and a possible $3000 bill if it's "found" to be the clients fault. I'm looking at getting it done and we could use the results. Tested in accordance with the schedule but I have lost most of my reports. The testing business and pool service guy have my records but cannot print due to a system upgrades. Apparently that isn't good enough, even if they can provide the testing results. Electronic reports aren't the original or equivalent.

 More than happy to jump in on a class action. 

[StuckyKy]

On 3/7/2020 at 12:40 AM, Sandra Risk said:

Linda McGrath,

I installed a Barrier Reef Pool September 2016, within 12 months noticed white areas on the floor... one area actually looked like a huge hand. Waves appearing on the blue walls and above the waterline going white.  I took photos and asked Barrier Reef,  a pool service technician and 2 different pool shop technicians, no one could advise what was causing the deterioration of the gelcoat.

Where are you located and what is your pool shell number?

I have obtained an independent Fibreglass and Pool Specialists report on my pool and am currently going through the process with NCAT. 

All things being equal I am hopeful for a positive outcome.

What was your outcome?  I just dealt with a fading pool through the years.  Some folks say it’s ok to tile the edge to cover the visible fading.  Open to suggestions.

[StuckyKy]

On 3/19/2023 at 11:27 PM, FionaC said:

I have the same issue. Approx 4 years old and the coating is disgusting. Barrier Reef refuses to discuss it and says it's due to poor water quality. I am getting some independent reports done to show that it is a faulty coating and nothing to do with water balance. Once I have this I will submit an NCAT claim against Barrier Reef and seek to have them pay for resurfacing by an independent company. 

My pool is this color and the gel coat is fading and looks just like yours.  I’m in Kentucky.  What to do?

[Dianne]

 

same problem pool going white installed 2016.After sending guys down to sandpaper small section to no avail…. They came down to look at pool and blamed us! Had pool tech do our pool for maintenance from the start ! even he couldn’t believe the coating turning white. He had all his equipment tested after there comment and all was 100%. They take no responsibility BUT they did bring a new Gel Coating guy down as I think they have changed the Gel Coat company they were using.We need a CLASS ACTION to have this issue fixed with so many of us having same issues! The only way we can all get this put right.!!!!