Linda McGrath,
I installed a Barrier Reef Pool September 2016, within 12 months noticed white areas on the floor... one area actually looked like a huge hand. Waves appearing on the blue walls and above the waterline going white. I took photos and asked Barrier Reef, a pool service technician and 2 different pool shop technicians, no one could advise what was causing the deterioration of the gelcoat.
Where are you located and what is your pool shell number?
I have obtained an independent Fibreglass and Pool Specialists report on my pool and am currently going through the process with NCAT.
All things being equal I am hopeful for a positive outcome.