Eagles

I'm waiting for them to confirm they'll cover the cost of repair of the pool, pool water and chemicals and the cost of testing the core sample at the Uni. of Qld. They're only just back from Xmas break.

At least they advised you to try something to get rid of the white staining, all I was told is it's out of the 12 month warranty period but if I wish to I could have a core sample taken and tested at a university in Qld. at my expense about $2.5K, if proven gelcoat issue they'll pay for the testing and repair of pool, if water balance problem obviously my cost to rectify. Still trying to decide if this could be money well spent.

I don't get how they can just pass the buck if all your tests are okay, they must have some sort of reasoning to blame the water balance. Sounds like everyone's having similar problems of getting nowhere with them. Dept. of Fair Trading first (toothless tiger) then to more serious ways.

So were your pool levels way out of the recommended figures ?

So please give me an example of high pH/calcium for a F/G pool. I previously owned a new pool for 8 years, treated the same as my BR, no problems at all with white stains.

I have white staining on the walls of my two and a half yo BRP, not sure about the rest of the pool as it's only noticeable when the water level drops. Reported to BRP who wanted all the monthly test reports as stated in the warranty otherwise it will be voided, which is BS according to my local pool shop who had a client win a claim for white staining with them, although they are appealing apparently. My last contact with BRP said they'd sent my reports to the gelcoat specialist. As I don't have my pool tested every month I'm sure they will be blaming me. I advised them I don't test during winter as I winterise my pool with a floater and turn off my chlorinator, also during heavy rain which we get plenty of, I won't test till its over as you're just washing the chemicals down the drain, this didn't seem to make any dfference to them. I'll have to wait for them to get back to me before I take it further