Mr.Xtreme Posted November 23, 2020 Report Share Posted November 23, 2020 Hello All! I have owned a Cal Spa Cancun 867B. We absolutely love it. We have purchased the Balboa wifi module to monitor our hot tub during the cold months here in New Jersey. We have a very recent problem with not being able to connect to the module thru the cloud. The unit has been working flawlessly for about 3 weeks connected to the cloud and then this past Friday, 11/20 it says the Spa needs to be connected to the wireless. If we are home we are able to connect locally going thru the router to the Spa so it appears connected. In the app the router is also showing in the upper right corner, but cannot figure why this all of a sudden wont connect thru the cloud. We tried rebooting the Modem, Router, Hot Tub and to no avail will it work. I am starting to think there might be problems with the account access, but not really sure. Don't even know how to contact the cloud service which might be able to shed some light. As anyone who has this device knows when it works it works well, but does anyone have anything you can share to help us to get this online again. We appreciate any insight help to fix this Thanx Paul Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted November 24, 2020 Report Share Posted November 24, 2020 Sorry friend, I am not familiar with it. Quote Link to comment Share on other sites More sharing options...
Ambasador Posted April 21, 2021 Report Share Posted April 21, 2021 I don't know but my advice is, turn to the IT company services )) I don't know any, but I have a friend who does. I'll tell him to recommend you a good company. Quote Link to comment Share on other sites More sharing options...
cranbiz Posted April 21, 2021 Report Share Posted April 21, 2021 I would contact Balboa's CS 0700-1900 West Coast time 1-714-384-0384 Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 21, 2021 Report Share Posted April 21, 2021 Try deleting it and then reacquiring it new and save it again Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 21, 2021 Report Share Posted April 21, 2021 8 hours ago, cranbiz said: I would contact Balboa's CS 0700-1900 West Coast time 1-714-384-0384 When was the last time you called them? I always get the VM run around and around and around and in the end they want you to send a photo and details in an email and they will get back to you within 72 hours Quote Link to comment Share on other sites More sharing options...
Mr.Xtreme Posted April 21, 2021 Author Report Share Posted April 21, 2021 This has resolved on its own just thought to let you know maybe Balboa changed something because the too of app interface screen is blacked out on top so something changed. Thank You 1 Quote Link to comment Share on other sites More sharing options...
Joe Van Dinther Posted January 3, 2022 Report Share Posted January 3, 2022 On 11/23/2020 at 9:14 AM, Mr.Xtreme said: Hello All! I have owned a Cal Spa Cancun 867B. We absolutely love it. We have purchased the Balboa wifi module to monitor our hot tub during the cold months here in New Jersey. We have a very recent problem with not being able to connect to the module thru the cloud. The unit has been working flawlessly for about 3 weeks connected to the cloud and then this past Friday, 11/20 it says the Spa needs to be connected to the wireless. If we are home we are able to connect locally going thru the router to the Spa so it appears connected. In the app the router is also showing in the upper right corner, but cannot figure why this all of a sudden wont connect thru the cloud. We tried rebooting the Modem, Router, Hot Tub and to no avail will it work. I am starting to think there might be problems with the account access, but not really sure. Don't even know how to contact the cloud service which might be able to shed some light. As anyone who has this device knows when it works it works well, but does anyone have anything you can share to help us to get this online again. We appreciate any insight help to fix this Thanx Paul I am having this exact same issue. It hasn't resolved itself to if you get a response about what to do besides make a phone call let me know. Thanks jsvandinther@cogeco.ca Quote Link to comment Share on other sites More sharing options...
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