Mattevans Posted April 27, 2021 Report Share Posted April 27, 2021 I have a dynasty spas with a gecko in.xe 5-11-H4.0 spa pak and a touch screen control. Went away for a few days and my kids used the spa a bunch and a flow error was on the control when I checked. Filled the tub, powered off and restarted the tub. Went through startup with no pumps firing for a while then a message showed up saying check controller cable or update pack software or something like that. Powered off unplugged controller and plugged back in and now it is stuck showing the hello logo and initializing forever. There is a regular relay click from the pack. Pulled the 3 fuses and checked continuity and they are good. What would you pros check next? Quote Link to comment Share on other sites More sharing options...
Mattevans Posted April 27, 2021 Author Report Share Posted April 27, 2021 Also unplugged controller and powered up. Same intermittent relay click every 10 to 30 seconds Quote Link to comment Share on other sites More sharing options...
Mattevans Posted April 28, 2021 Author Report Share Posted April 28, 2021 Quote Link to comment Share on other sites More sharing options...
Mattevans Posted April 28, 2021 Author Report Share Posted April 28, 2021 Quote Link to comment Share on other sites More sharing options...
Mattevans Posted April 28, 2021 Author Report Share Posted April 28, 2021 Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 28, 2021 Report Share Posted April 28, 2021 low voltage power supply has failed. Can be repaired 1 Quote Link to comment Share on other sites More sharing options...
Mattevans Posted April 28, 2021 Author Report Share Posted April 28, 2021 Thanks Canadian Spa Tech, you also replied to my pm. I appreciate the advice. any suggestions for getting the control board out? unscrewed the 2 screws. but still seems clipped or attached to the housing. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted April 28, 2021 Report Share Posted April 28, 2021 Try removing the 2 screws in the transformer. They might be holding you back. Quote Link to comment Share on other sites More sharing options...
fusioninfo Posted April 29, 2021 Report Share Posted April 29, 2021 Hello. What should be the outputs of this low voltage power supply, anyone has the pinouts and the way to properly test it ? Thanks !!! Quote Link to comment Share on other sites More sharing options...
Sebast Posted May 30, 2021 Report Share Posted May 30, 2021 Hi Mattevans, I have the same problem with my Dynasty spa. Did you manage to fix it? Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted May 30, 2021 Report Share Posted May 30, 2021 @SebastPlease start your own post. Quote Link to comment Share on other sites More sharing options...
Mizzi Posted November 7, 2022 Report Share Posted November 7, 2022 On 4/27/2021 at 7:13 PM, Mattevans said: I have a dynasty spas with a gecko in.xe 5-11-H4.0 spa pak and a touch screen control. Went away for a few days and my kids used the spa a bunch and a flow error was on the control when I checked. Filled the tub, powered off and restarted the tub. Went through startup with no pumps firing for a while then a message showed up saying check controller cable or update pack software or something like that. Powered off I have the exact same issue with my Dynasty Spa. It just stopped working. Did you find a fix?? What was the problem?? Quote Link to comment Share on other sites More sharing options...
cranbiz Posted November 7, 2022 Report Share Posted November 7, 2022 We ask that you start a new thread and post up pictures of the spa pack, topside with the error, the wiring diagram at minimum and of the equipment area for leaks, motor issues, etc. This way, our experts don't have to dig thru the thread to see what steps they provided which was based on the posters issue. In your case, because I read thru the thread, your issue appears to be the low voltage power supply has failed, which is usually the cause of this issue. An electronics repair tech should be able to fix it but you will need to remove the board from the pack. Other than that, it's a replacement pack that will be required. Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted November 7, 2022 Report Share Posted November 7, 2022 3 hours ago, cranbiz said: We ask that you start a new thread and post up pictures of the spa pack, topside with the error, the wiring diagram at minimum and of the equipment area for leaks, motor issues, etc. This way, our experts don't have to dig thru the thread to see what steps they provided which was based on the posters issue. In your case, because I read thru the thread, your issue appears to be the low voltage power supply has failed, which is usually the cause of this issue. An electronics repair tech should be able to fix it but you will need to remove the board from the pack. Other than that, it's a replacement pack that will be required. He is local to me so I sent him to my guy 1 Quote Link to comment Share on other sites More sharing options...
alexis_taylor153 Posted March 9, 2023 Report Share Posted March 9, 2023 I just want to say THANK YOU for this!!!! I was having the same issue and didn’t wanna shell out the $600 for a new spa pack. I’d spend HOURS on HOURS researching and couldn’t find anything until I found your post. I immediately unsoldered and soldered in a new capacitor and my tub is running BEAUTIFULLY!!!!! Thank you so much!!!!! 1 Quote Link to comment Share on other sites More sharing options...
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