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Hi there, Please call me directly, at 1-800-309-1744, x329. I'll get you the help you are looking for... Thanks, Vern Vern Nelson North America Factory Sales Rep Blue Falls Manufacturing - Manufacturer of Arctic Spa®, Coyote Spa®, Apollo Spa®, Guild Billiards and Arctic Gazebos vnelson@goarctic.com www.goarctic.com 1-800-309-1744 x329

Hi there, I have passed your contact information to the head of our R&D this morning. He has tried both contact numbers that were attached to your email. He has told me he will continue to try to reach you. I know it can be a frustrating thing when you may get conflicting advice, however we are here to help. If you prefer, you may contact us directly at the factory - 1-800-309-1744. Sincerely, Vern

Sorry, didn't let James' reply load before I responded. Hope you are getting the help you need. Vern

Hi there, Sorry you are having some problems. Please PM me your spa serial number and contact information and I will get you the help you need. Vern Vern Nelson North American Factory Rep Blue Falls Manufacturing vnelson@goarctic.com

The lifespan of disposable filters can vary with water conditions and bather load, but 3-4 months is not abnormal. There was no filter "recall", this salesperson was misinformed perhaps. Either one of the two filters you described is fine, and gives fairly similar performance. Most Arctic dealers worldwide will carry the end-capped versions moving forward. Regards, Vern

Glad to hear, other than the weather of late, that its been a good experience. Happy Tubbin'! Vern

Thanks. They definitely put salt in...and gave me the residual salt container. I don't think i got a cheat sheet, but I'll look again. I was not informed about the "low level" programming. Does that mean accessing the onzen generator via the wood panels? Where in relation to the external "high level" controls is the onzen generator? Do you turn a dial? I can't find anything on the Arctic site and I think my dealer was more interested in making the sale than helping. Or maybe they have been really busy and overwhelmed with the Holidays, etc. So, if I turn the onzen system to 6, I should see the Cl level on dipstick and the ORP reading increase. Sounds good. I'll try to figure this out. On the good side, we've used the spa a lot and see no signs of water impurity. cp setting is in the low level programming, you have to hold the filter button for 20 seconds, than push the arrow button ( tempurature button ) a few times, and you will see the cp setting ? depending on what it is set at, I would change it to 6 if you are always in the tub and the cl is low, as your body will use a lot of it up while your in the tub, then adjust from here, don't wory you will get all the help you need from Arctic, you will also get the answers your looking for on this Forum just remember people are on holidays, I have not had to touch anything else on my tub. WHAT is your CP set at? I did find the cheat sheet and set the CP to "6." I was at "3." Checked the Onzen (inside the cabinet) and it was set at highest level. I will recheck the ORP in a day or so. What is your ORP reading? The installer said > 400 is what you want. It sounds like even higher is better. Like I said, mine is at 150 or so. Where are things at now? Sorry, just got back from the break today, but here to help if you need. Vern

Absolutely they can. Vern

Its a total pain, but I can't imagine using my tub inside a gazebo or other shelter - this year its been an every day, or every second day task - not worried about the cover, worried about my back lifting the snow-loaded cover every night! Happy Holidays All!

Hi Kevin, Paradise Bay is the only authorized Arctic Spa Dealer in Calgary. I think the criticism that you might see here of P-Bay is similar to criticism of Arctic Spas generally on this board. We are the largest manufacturer and retailer of spas in Canada, and Paradise Bay is similarly a very large, very successful operation. Given the scale with which we operate in Canada and the large number of Canadians that use this board, we are going to see in my opinion, a disproportionate number of negative comments versus other manufacturers, and in the case of P-Bay, retailers. With success comes the daunting task of maintaining success, and its an ever-growing challenge. But knowing the staff at Paradise Bay, they are doing their best to provide the service that we all intend. If and when there are gaps in that service, we have committed corporately to helping out wherever we can. I hope that helps a bit, my only suggestion would be to talk with the management at P-Bay, and let them know how important the dealer-customer relationship is to you. I think they can reassure you that they are on your side. Best of the Season, Vern

Hi Kevin, Sorry I totally missed your post over the last couple of visits. I think you are getting accurate information from the folks at P-Bay. At this time, the Alaskan 8' and the Midnight Sun 7' are indeed being offered only in limited markets. Both are available in 20 and 30 jets options, and are designed for those who want the benefit of a lot of Arctic design without some of the bells and whistles. There is a small list of optional equipment. At this time we have nothing online on these models - your dealer is your best source for more info and for pricing. Best of the Holidays, Vern

Beautiful ice fog at -37C (-34F) this morning just south of Edmonton, AB. (At least we didn't get 100cm of snow like our friends in Ontario). My spa lost 4 degrees in 45 minutes or so, but still a nice session. I always like the venturis open, so some of that heat loss could have been prevented I suppose...Season's Greetings to All!

A most sincere "Thank you!" for your business from all of us at Arctic Spas, and hope you have a great time with your new spa over the holidays! Vern

Thank you for submitting your information - I talked to Christian this morning. Let me know how things are progressing as this moves forward. Vern

Hi Joy, Can you PM your spa serial number and your local dealer to me, and I will get in touch with them. Vern