glaciercory

Buy a new tub!!!!! Find an old harley to fix up instead!!

atta james!!!

Nice to see your presence on the site J.K. Just got out of the tub 1st soak Up and runnin' Will keep you up to date in the future

After much frustration, Arctic Glacier is delivered, placed, wired, salted, running, and heating to temp. I am tired and broke. Dealer and I are still on speaking terms and no one got too out of joint on this deal. I am Happy? not really. I am I satisfied? I suppose I am. The bottom line is I got the tub I wanted and I am looking forward to LESS stress around the whole thing. I am sure things will come up and I will need dealer/tech support in the future. I feel that no bridges have been burnt here and I will be able to call these guys when I may need them. Man, this was way more than I bargained for but I am in the "SPA GAME" and will be so all steam ahead!!!!!!!

Tub is up and running!! 4 hrs to temp and then.......... Well lets say I need a soak after these last 3 days, 2 months, etc. Anyway, on to the reason I got a tub!! Lets hope the worst is behind me and the future is yet to be determined. It has been a bumpy ride so hopefully things will mellow out and I can enjoy this tub without any more issues. Wishful thinking or optimism? Either way moving on in "The Spa Game". Thanks again to the users on this forum for getting me through!!!!!!!!!!

640 views on my post since last night! Not even 24 hours!! Thanks people I need a outlet and resource like this very much. I value the input from others that have come before me. Thank you again ...........

Show the man some love here people. The guy has been there for forum users. I would like to thank him for all the help so far in my experience here in spa land. THANKS TOM !!!!!!!

Wow, sorry to hear that, you've always been a class act and genuinely helpful to Arctic owners. Best wishes!!! VERY sorry to hear this!!!!! I have felt some true concern in your posts. I think the company loses some great insight with their decision to " let you go". I hope you find what YOU need out there. Nanaimo dealership could use a guy of your experience. On a personal note, my tub is here and filling on my deck as I post this. Tom thank you for your concerns and attention to the little guy guys out here in the world of tubs. Electrician and spa guy here in the am. to get the tub up and running!! Then..........well we will deal with the next step when it comes. As for today, tub is placed and tomorrow is a new day!! By the way the spa guy did ask for balance on the payment for the tub. That will be taken care of tomorrow as well!!!!!!!

I can hear it already.... "we got your tub in but when we were uncrating it for delivery this morning we realized it was the wrong one with the wrong cover.....now we have to return this one and get the right one coming....damn manufacturer, really it's not our fault, the problem is out of our control" good luck Ah!! 230pm and spa is here on crane truck!!!!!! Crane is too small won't reach to rear deck!! SHOCKER!!! I have called my original crane guy and he will be here in an hour. A month and a half ago, I had him come out and measure the job. NO PROBLEM he says $200 cash. No NO says Arctic guy we will use my guy. So there is a spa in my front yard on my lawn and my guy is on the way. Stayed tuned for further updates kids, this can't possibly end here it is just getting good!!!!!

I've got my $$ on it showing up because I gotta believe they know they are close to getting a cancellation. Since this is coming in on a crane and based on what you've gone through thus far I'd take a couple moments when the truck is there to visually verify with the delivery guy that you're getting exactly what you expect before that crane sets it in your yard. 2:05 empty driveway??? "No Glacier Cory". The guy did call Around 11 am. asking "what color cover did you order?" O well see what shakes down here!!!

I misread the post at first and changed my previous response when I saw the "month late" part. Hopefully all gets ironed out ASAP. Talked to keith and things are as clear as mud!!! 3 hours until latest delivery time. Should be here with crane truck to place on rear deck. Fingers crossed and trying to remain positive. Thanks to all for the outlet of frustration. Any bets on whether or not this happens for me TODAY??????

Yeah okay sounds good enough. Second day home from work waiting for delivery! Will be unable to meet previous obligations I have due to this situation. Wife has taken Friday off to enjoy our new purchase. The is a ripple effect associated with these delays is affecting our lives. My electrician is growing tired of my changing plans also. This is making me crazy and I am looking quite the fool.

Plenty of other spa dealers around her on Vancouver Island!!! Even another Arctic dealer 2 hours north. I just thought that A customer could be assured of what was promised. The fact is that the "reasons" I am being given for delays seem very weak and somewhat creative in nature. I like the product but am suspicious of the commitment of the dealer employees. Will let you know what happens tomorrow..............

This is ridiculous!!! 1 month late on delivery. Then no show on new dev. date!! Now here tomorrow for 11 am. sure!! Wait 2 hours later phone call changing to 2-3 pm. I am at wits end here and I don't even have the tub here! So far all my $14,000 has got me is a whole lot of broken promises. I could not be more disappointed with this crap so far. Two days of lost wages waiting for a tub that is 10 minutes away in a warehouse. Tom talk your Nanaimo dealer out of this one!!!! If I don't get this done tomorrow I am backing out of this deal. I have never been treated SO poorly by any merchant. I have to get this message out to people. There is a problem here and I am very frustrated. Any suggestions on dealing with a outfit that takes your $$$$$$$$$ then sluffs off your purchase delivery??? Am I out of touch here or is this the Hot Tub Business???????

That is killer!!!