Guzz Posted March 6, 2006 Report Share Posted March 6, 2006 I never knew that HS has a built in GFCI disconnect inside the spa. I like that idea It is not in the spa, it is the outside breaker box. Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 6, 2006 Report Share Posted March 6, 2006 It is not in the spa, it is the outside breaker box. oh ok that makes sense as it should be at least 5ft. away from the spa Quote Link to comment Share on other sites More sharing options...
soreback Posted March 7, 2006 Report Share Posted March 7, 2006 Planning on purchasing our first spa next month. We have narrowed it down to MasterSpa LSX and VitaSpa Cabaret. Both spas have a "extreme therapy" seat. That is the selling point for us. We are wet testing both this weekend. Prices are comparable at $9800 each. Prices seem high, but we're negotiating with each of the dealers. Any opinions from spa owners on these two models only? I am not interested in other brands or models unless they have a therapy seat option. These are the only two I have seen. Not sure if there are others. We are located in RI. Planning on trying to get a better deal on prices at the homeshow next month. Maybe a floor model. Any advice?... Planning on purchasing our first spa next month. We have narrowed it down to MasterSpa LSX and VitaSpa Cabaret. Both spas have a "extreme therapy" seat. That is the selling point for us. We are wet testing both this weekend. Prices are comparable at $9800 each. Prices seem high, but we're negotiating with each of the dealers. Any opinions from spa owners on these two models only? I am not interested in other brands or models unless they have a therapy seat option. These are the only two I have seen. Not sure if there are others. We are located in RI. Planning on trying to get a better deal on prices at the homeshow next month. Maybe a floor model. Any advice?... WARNING BE CAREFUL WHEN BUYING A SPA FROM WEST CHESTER SPAS IN WEST CHESTER PA. We placed a deposit of $4200.00 on an LSX1050 Master Spa at a spa show at the Valley Forge Convention Center held by West Chester Spas. This was a new 2006 model with no extras added just the base unit new from the factory. The salesperson explained the many jets and features of the unit including the shoulder jet seats. It seamed like the perfect spa for us being we both have issues with our shoulder muscles since being involved in a serious auto accident several months ago. Although the salesman never asked us to get into the unit to see if we were comfortable in the shoulder jet seats, he did say that there was a male and a female sized shoulder jet seat, so we figured they should be fine. 1 week later at a home show we saw another dealer of the same products and decided to see if the prices were similar between dealers (this dealer was over 50 miles away from our home). After some brief conversation the first thing this sales rep asked us to do was to sit in the different spas to see how nice they felt and fit. We realized the shoulder jets of the LSX1050 on the male seat did not fit my shoulders as my shoulders would only fit if I slid my butt all they way out to the edge of the seat. I am 6’ 220 but a long upper torso. We did get a price from this dealer on the LSX1050 and found the price very close to one we already had. I contacted West Chester Spas and asked to take a wet test of the unit I placed a deposit on to make sure it was the same wet as dry. The next day I did so and found that I did not fit under the shoulder jets. The following day I contacted the owner Larry Granger and told him the problem. He is where the problem starts. I was told he would not refund my whole deposit. He said he had already paid a $1600.00 commission on the sale and I had to take a store credit for that amount. If I agreed to take a store credit for the $1600.00 then he would credit my credit card for the balance of the $4200.00 deposit. If I did not agree, he would not credit my credit card for anything and I would be on my own to the fight to get my deposit back. I can’t believe that the owner would not be able to recover a sales commission from his employee since the spa was never delivered. I also can’t believe that he would offer a $1600.00 store credit if he could not recover the sales commission. If my math is correct this would cost him the $1600.00 commission plus the value of the goods I purchased unless he would be able to recover the sales commission but just didn’t want to lose a sale. If this all seams strange to you, it certainly is confusing to the credit card company that I am disputing the charge with. Do you think this is someone who is interested in customer satisfaction or just his bottom line, you decide! Quote Link to comment Share on other sites More sharing options...
soreback Posted March 9, 2006 Report Share Posted March 9, 2006 WARNING BE CAREFUL WHEN BUYING A SPA FROM WEST CHESTER SPAS IN WEST CHESTER PA. We placed a deposit of $4200.00 on an LSX1050 Master Spa at a spa show at the Valley Forge Convention Center held by West Chester Spas. This was a new 2006 model with no extras added just the base unit new from the factory. The salesperson explained the many jets and features of the unit including the shoulder jet seats. It seamed like the perfect spa for us being we both have issues with our shoulder muscles since being involved in a serious auto accident several months ago. Although the salesman never asked us to get into the unit to see if we were comfortable in the shoulder jet seats, he did say that there was a male and a female sized shoulder jet seat, so we figured they should be fine. 1 week later at a home show we saw another dealer of the same products and decided to see if the prices were similar between dealers (this dealer was over 50 miles away from our home). After some brief conversation the first thing this sales rep asked us to do was to sit in the different spas to see how nice they felt and fit. We realized the shoulder jets of the LSX1050 on the male seat did not fit my shoulders as my shoulders would only fit if I slid my butt all they way out to the edge of the seat. I am 6’ 220 but a long upper torso. We did get a price from this dealer on the LSX1050 and found the price very close to one we already had. I contacted West Chester Spas and asked to take a wet test of the unit I placed a deposit on to make sure it was the same wet as dry. The next day I did so and found that I did not fit under the shoulder jets. The following day I contacted the owner Larry Granger and told him the problem. He is where the problem starts. I was told he would not refund my whole deposit. He said he had already paid a $1600.00 commission on the sale and I had to take a store credit for that amount. If I agreed to take a store credit for the $1600.00 then he would credit my credit card for the balance of the $4200.00 deposit. If I did not agree, he would not credit my credit card for anything and I would be on my own to the fight to get my deposit back. I can’t believe that the owner would not be able to recover a sales commission from his employee since the spa was never delivered. I also can’t believe that he would offer a $1600.00 store credit if he could not recover the sales commission. If my math is correct this would cost him the $1600.00 commission plus the value of the goods I purchased unless he would be able to recover the sales commission but just didn’t want to lose a sale. If this all seams strange to you, it certainly is confusing to the credit card company that I am disputing the charge with. Do you think this is someone who is interested in customer satisfaction or just his bottom line, you decide! Quote Link to comment Share on other sites More sharing options...
Larry Posted March 14, 2006 Report Share Posted March 14, 2006 WARNING BE CAREFUL WHEN BUYING A SPA FROM WEST CHESTER SPAS IN WEST CHESTER PA. We placed a deposit of $4200.00 on an LSX1050 Master Spa at a spa show at the Valley Forge Convention Center held by West Chester Spas. This was a new 2006 model with no extras added just the base unit new from the factory. The salesperson explained the many jets and features of the unit including the shoulder jet seats. It seamed like the perfect spa for us being we both have issues with our shoulder muscles since being involved in a serious auto accident several months ago. Although the salesman never asked us to get into the unit to see if we were comfortable in the shoulder jet seats, he did say that there was a male and a female sized shoulder jet seat, so we figured they should be fine. 1 week later at a home show we saw another dealer of the same products and decided to see if the prices were similar between dealers (this dealer was over 50 miles away from our home). After some brief conversation the first thing this sales rep asked us to do was to sit in the different spas to see how nice they felt and fit. We realized the shoulder jets of the LSX1050 on the male seat did not fit my shoulders as my shoulders would only fit if I slid my butt all they way out to the edge of the seat. I am 6’ 220 but a long upper torso. We did get a price from this dealer on the LSX1050 and found the price very close to one we already had. I contacted West Chester Spas and asked to take a wet test of the unit I placed a deposit on to make sure it was the same wet as dry. The next day I did so and found that I did not fit under the shoulder jets. The following day I contacted the owner Larry Granger and told him the problem. He is where the problem starts. I was told he would not refund my whole deposit. He said he had already paid a $1600.00 commission on the sale and I had to take a store credit for that amount. If I agreed to take a store credit for the $1600.00 then he would credit my credit card for the balance of the $4200.00 deposit. If I did not agree, he would not credit my credit card for anything and I would be on my own to the fight to get my deposit back. I can’t believe that the owner would not be able to recover a sales commission from his employee since the spa was never delivered. I also can’t believe that he would offer a $1600.00 store credit if he could not recover the sales commission. If my math is correct this would cost him the $1600.00 commission plus the value of the goods I purchased unless he would be able to recover the sales commission but just didn’t want to lose a sale. If this all seams strange to you, it certainly is confusing to the credit card company that I am disputing the charge with. Do you think this is someone who is interested in customer satisfaction or just his bottom line, you decide! Soreback purchased a spa from us at a spa show and he subsequently decided that he did not want to follow through with his purchase and he wanted his deposit back. The request to have his deposit refunded was made over a week after he purchased his spa. The front of contract above the sale total clearly states that “All Sales are Final – No Returns – Deposits are Not Refundable”. The back of the contract restates this. Soreback did not come into the store for over a week to wet test his spa and when he did he said nothing to the sales person about the spa not fitting him. It was after this wet test that he called to cancel, well after the 3 days that Pennsylvania allows by law to void a contract. At the show we used independent sales contractors and as a part of their contract they are to be paid their commissions in full at the completion of the show on all sales that do not have contingencies written on the contract. Had Soreback said that he wanted to wet test the spa first we would have written this contingency on his contract and his deposit would have been refunded in full after his wet test when he decided that he didn’t like the spa. We offered to refund his deposit, less commissions already paid, in the form of a store credit. Soreback declined this offer. We are trying to resolve this issue in a way that is fair to all parties. Soreback has filed a claim with the BBB and we are working with BBB to resolve this claim. Should the BBB find that Soreback should receive his deposit back in full we will abide by that decision. Soreback paid his deposit with a credit card and he is disputing this charge, should the credit card company find that we are in the wrong we will refund his deposit. Quote Link to comment Share on other sites More sharing options...
windsurfdog Posted March 15, 2006 Report Share Posted March 15, 2006 Yes, we put a deposit on the Master LSX. We loved the wet test. This tub is very powerful. The therapy seat is unbeatable. It allows you to adjust the amount of air that comes out of the jets so you can increase or decrease the pressure. I found that adjusting it to no air blew me out of the seat. The water was too much for me. I needed to put alot of air into the flow. My husband however, (much bigger than me) loved it full power. Congrats, camfam. I hope you will enjoy your LSX as much as I enjoy mine. If you'd like to read my impressions on the LSX, check this out: LSX Review Also, here are some pics of mine: LSX Pix Best of luck! Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 15, 2006 Report Share Posted March 15, 2006 Congrats, camfam. I hope you will enjoy your LSX as much as I enjoy mine. If you'd like to read my impressions on the LSX, check this out: LSX Review Also, here are some pics of mine: LSX Pix Best of luck! I hope you have many years of use from it. Quote Link to comment Share on other sites More sharing options...
camfam Posted March 15, 2006 Author Report Share Posted March 15, 2006 Congrats, camfam. I hope you will enjoy your LSX as much as I enjoy mine. If you'd like to read my impressions on the LSX, check this out: LSX Review Also, here are some pics of mine: LSX Pix Best of luck! Thanks. I'm sure we'll enjoy the tub as much as you do yours. It's being delivered and wired tomorrow. We should be soaking on St. Patty's Day! I'll let you know how it goes... Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 20, 2006 Report Share Posted March 20, 2006 Thanks. I'm sure we'll enjoy the tub as much as you do yours. It's being delivered and wired tomorrow. We should be soaking on St. Patty's Day! I'll let you know how it goes... How did it go c'mon and tell us. Quote Link to comment Share on other sites More sharing options...
camfam Posted March 21, 2006 Author Report Share Posted March 21, 2006 How did it go c'mon and tell us. It's going great. Couldn't have asked for a better tub. I'm sure we'll be enjoying some therapy for many years to come. Thank you for all your advice and opinions. It sure helps to have someone who knows more about tubs than we do. Now if the weather around here would just warm up a little bit!! Last night my footprints froze as I got out of the tub! Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 21, 2006 Report Share Posted March 21, 2006 It's going great. Couldn't have asked for a better tub. I'm sure we'll be enjoying some therapy for many years to come. Thank you for all your advice and opinions. It sure helps to have someone who knows more about tubs than we do. Now if the weather around here would just warm up a little bit!! Last night my footprints froze as I got out of the tub! Was it everything you expected having it in your yard? Quote Link to comment Share on other sites More sharing options...
camfam Posted March 23, 2006 Author Report Share Posted March 23, 2006 Was it everything you expected having it in your yard? Yes. We love having it at home. It is easily accessible, and we have ordered a privacy fence that will be installed within a week or two. It will give us a little more privacy, as right now our neighbors can see us directly from their deck. We're truly enjoying it, I'm beginning to wonder how we ever survived without a tub!! Quote Link to comment Share on other sites More sharing options...
windsurfdog Posted March 23, 2006 Report Share Posted March 23, 2006 Congrats, camfam. I hope you will post some pics of your new installation. May the goddess of Spatopia bless you with crystal water. And if you have any questions or want to share any details of your LSX, don't hesitate to give a shout. Quote Link to comment Share on other sites More sharing options...
Brulan1 Posted March 23, 2006 Report Share Posted March 23, 2006 Yes. We love having it at home. It is easily accessible, and we have ordered a privacy fence that will be installed within a week or two. It will give us a little more privacy, as right now our neighbors can see us directly from their deck. We're truly enjoying it, I'm beginning to wonder how we ever survived without a tub!! haha isn't that the truth. Quote Link to comment Share on other sites More sharing options...
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