guy mango Posted February 1, 2022 Report Share Posted February 1, 2022 Hello, new to the forum After having pump 2 replaced for a leaking seal, we are getting a P2-err code, also pump comes on voluntarily and Is increasing temp reading above set temp. The tech came back and checked everything. After a reset it helped. But yesterday it happened again. He's claiming the control pack needs to be replaced it's original. Im not buying, there was no issue until the very pump was replaced. Also Pump#1 is the only pump that cycles for filtering and heating. I'm suggesting he replace the pump to see if it's there pump causing the issue. The tub is an Emerald and all equipment is Gecko. New pumps, new topside control Any suggestions will be awesome Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 1, 2022 Report Share Posted February 1, 2022 Post photos of the circuit board and schematic on the inside cover of the pack, topside control and the white sticker on the pump you replaced so we know what you have and can see how it is all wired. Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 1, 2022 Author Report Share Posted February 1, 2022 will do, however, we just got snow and it's 20 deg out .lol. Warmer weather coming by weekend. On the pack side is it just a plug in for pump so I could run without it to see if an error still shows, but I'm assuming then it won't confirm faulty pump if I do that Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 1, 2022 Report Share Posted February 1, 2022 Need to know what Gecko System you have. Below if for IN.XM and XM2 P2 - Er System hasn’t detected any current change when turning Pump 2 on or off. Make sure Pump 2 is connected properly. Manually change output status (on/off) of Pump 2 and cycle through all possible states (i.e. low and high speeds). Reset spa pack. If error does not clear, problem is probably with Pump 2. It will need to be replaced. If Pump 2 is replaced, a new learning routine must be performed. https://spacare.com/productimages/pdfmanuals/Gecko/Service_manual in_xm.pdf Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 2, 2022 Author Report Share Posted February 2, 2022 16 minutes ago, CanadianSpaTech said: Need to know what Gecko System you have. Below if for IN.XM and XM2 P2 - Er System hasn’t detected any current change when turning Pump 2 on or off. Make sure Pump 2 is connected properly. Manually change output status (on/off) of Pump 2 and cycle through all possible states (i.e. low and high speeds). Reset spa pack. If error does not clear, problem is probably with Pump 2. It will need to be replaced. If Pump 2 is replaced, a new learning routine must be performed. https://spacare.com/productimages/pdfmanuals/Gecko/Service_manual in_xm.pdf It's an in.xe as per manual. We just got snow , but I will get to it soon and confirm and take pics of wiring and Pump. thanks friend Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 2, 2022 Author Report Share Posted February 2, 2022 30 minutes ago, CanadianSpaTech said: Need to know what Gecko System you have. Below if for IN.XM and XM2 P2 - Er System hasn’t detected any current change when turning Pump 2 on or off. Make sure Pump 2 is connected properly. Manually change output status (on/off) of Pump 2 and cycle through all possible states (i.e. low and high speeds). Reset spa pack. If error does not clear, problem is probably with Pump 2. It will need to be replaced. If Pump 2 is replaced, a new learning routine must be performed. https://spacare.com/productimages/pdfmanuals/Gecko/Service_manual in_xm.pdf Also wired correctly, what is a new learning routine performed mean? Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 2, 2022 Report Share Posted February 2, 2022 Are you sure it's an IN.XE and not an XM or xm2... Don't see that error code come up for XE pack. Also post photo of the topside control so we know what you have. See page 52 on how to test for power coming off the board. If all the parameters and low level programming is set correctly and you still get power coming off the board when you shouldn't then you have a pack issue and a possible stuck relay. https://www.geckodepot.com/fichiers/documentsProduits/GDA/en/Techbook_in_xe_EN.pdf Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 2, 2022 Author Report Share Posted February 2, 2022 7 hours ago, CanadianSpaTech said: Are you sure it's an IN.XE and not an XM or xm2... Don't see that error code come up for XE pack. Also post photo of the topside control so we know what you have. See page 52 on how to test for power coming off the board. If all the parameters and low level programming is set correctly and you still get power coming off the board when you shouldn't then you have a pack issue and a possible stuck relay. https://www.geckodepot.com/fichiers/documentsProduits/GDA/en/Techbook_in_xe_EN.pdf You are correct apologies . IN.XM1 pack. I attache all the photos you requested , Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 2, 2022 Report Share Posted February 2, 2022 Where's the ground wire? See page 15 for programming reset: Note the current LL (low level) program that is currently installed before making any changes. https://issuu.com/geckomkt/docs/inxm_techbook_en/1?e=14165552/31544052 IN.K600 topside programming: http://www.geckoalliance.com/documents/9919-100665.pdf Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 2, 2022 Author Report Share Posted February 2, 2022 Do you anything that would cause the error code or the sporadic running of Pump 2 . It only happens once in a whole, could it be the new replaced pump. Yes the tech replaced the pump notices he didn't like the way it was grounded Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 2, 2022 Report Share Posted February 2, 2022 12 hours ago, CanadianSpaTech said: Where's the ground wire? I'm not a qualified electrician @RDspaguy care to comment Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 2, 2022 Report Share Posted February 2, 2022 12 minutes ago, guy mango said: Do you anything that would cause the error code or the sporadic running of Pump 2 loose wire connection, bad topside button, sticking relay.... lots of possibilities Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 3, 2022 Author Report Share Posted February 3, 2022 20 minutes ago, CanadianSpaTech said: Where's the ground wire? See page 15 for programming reset: Note the current LL (low level) program that is currently installed before making any changes. https://issuu.com/geckomkt/docs/inxm_techbook_en/1?e=14165552/31544052 IN.K600 topside programming: http://www.geckoalliance.com/documents/9919-100665.pdf Ok, got ya. I see the programming on 15 for the topside. I don't see how to reset the Pack other than hit the breaker. It maybe possible that pump 2 is running longer in the filter cycle , hence cause the temp to rise up past the temp setting bc 2 pumps are running. Thanks for all your help by the way Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 3, 2022 Report Share Posted February 3, 2022 Pump2 should only run for a minute or 2 at the start of the filter cycle. How long do you have the filter cycle programmed for and how many times a day is it filtering? Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 3, 2022 Author Report Share Posted February 3, 2022 5 minutes ago, CanadianSpaTech said: Pump2 should only run for a minute or 2 at the start of the filter cycle. How long do you have the filter cycle programmed for and how many times a day is it filtering? My memory 2x a day. I think for an hour. Is it possible the pack is going. It seems suspicious that this happened same time pump was swapped out. If a relay is sticking is that repairable Quote Link to comment Share on other sites More sharing options...
CanadianSpaTech Posted February 3, 2022 Report Share Posted February 3, 2022 Yes relays can be replaced but I don't think you are there yet. 6 minutes ago, guy mango said: It seems suspicious that this happened same time pump was swapped out Yes but you need to verify and be clear about what exactly is happening and when. 1 Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted February 3, 2022 Report Share Posted February 3, 2022 On a gfci breaker the lack of a ground is negligible. In fact, gfci protection is one solution for a circuit lacking a ground. This means it will not trip from a heater or equipment fault until something (or someone) grounded touches it and provides a path to ground. Then the gfci kicks at .005 amps, which is less than lethal (theoretically). @CanadianSpaTech, that pic reminds me of an incident I once saw. I was working with an electrician who worked for a guy who owned a bunch of strip malls. Strip mall owner insists that electrician hire his (owners) son. Electrician knows that he will be replaced by the son after he trains him, and is not happy. First day on the job, electrician says to owners son, "I'm going to teach you how to wire a panel." He pulls up a wooden stool, which I found curious at first since sitting on the job is not normal, and proceeds to start working this HOT panel using a metal allen wrench set. With the wrench in one lug he folded it half closed so it touched the other lug. Needless to say, a huge explosive arc welded the allen wrench set and popped louder than gunfire with the mini lightning bolt it created. Electrician was unharmed, since he was not grounded sitting with his feet up on the rungs of a wooden bar stool, but I have never in my life seen anyone move so fast as the new guy. He ran away and never came back. Electrician says "it only cost me an allen set to keep my job for the rest of my life". 🤣 1 Quote Link to comment Share on other sites More sharing options...
guy mango Posted February 3, 2022 Author Report Share Posted February 3, 2022 6 minutes ago, RDspaguy said: On a gfci breaker the lack of a ground is negligible. In fact, gfci protection is one solution for a circuit lacking a ground. This means it will not trip from a heater or equipment fault until something (or someone) grounded touches it and provides a path to ground. Then the gfci kicks at .005 amps, which is less than lethal (theoretically). @CanadianSpaTech, that pic reminds me of an incident I once saw. I was working with an electrician who worked for a guy who owned a bunch of strip malls. Strip mall owner insists that electrician hire his (owners) son. Electrician knows that he will be replaced by the son after he trains him, and is not happy. First day on the job, electrician says to owners son, "I'm going to teach you how to wire a panel." He pulls up a wooden stool, which I found curious at first since sitting on the job is not normal, and proceeds to start working this HOT panel using a metal allen wrench set. With the wrench in one lug he folded it half closed so it touched the other lug. Needless to say, a huge explosive arc welded the allen wrench set and popped louder than gunfire with the mini lightning bolt it created. Electrician was unharmed, since he was not grounded sitting with his feet up on the rungs of a wooden bar stool, but I have never in my life seen anyone move so fast as the new guy. He ran away and never came back. Electrician says "it only cost me an allen set to keep my job for the rest of my life". 🤣 Thanks, and some story. Being a retired firefighter(FDNY), the one thing that scares the snot out of me is electric emergencies or operating with water anywhere near electric. But yes there's a big I belive 50 amp beaker under my deck and they ran 65-2 incased wire, expensive stuff. Should I call him to run the ground. He's a friend but I don't want to challenge his skills, 11yrs later🤣 Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted February 3, 2022 Report Share Posted February 3, 2022 A ground is preferrable, but it should be safe with a functional gfci breaker. Quote Link to comment Share on other sites More sharing options...
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