contact634 Posted February 3, 2021 Report Share Posted February 3, 2021 I installed my 2001 altamar back in the spring it has worked fine since then the last few days ive noticed the control panel is locked (pic of padlock) useing the manaul i pressed the buttons to unlock and NOTHING it stays locked panel says 15 5 LOC came back 5 mins later if was unlocked and fine this morning same thing panel locked you cant change anything or turn anything on or temp up or down heater WAS running went inside came out 20 mins later still locked so i turned off power for 1 min back then back on lock went away No other errors nobody has touched anything in the equipment bay for weeks any ideas? Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted February 3, 2021 Report Share Posted February 3, 2021 Could be a bad topside or circuit board. How does the topside look? Any moisture behind the screen or cracks in the overlay? Does it have an auxiliary topside or button? Quote Link to comment Share on other sites More sharing options...
contact634 Posted February 3, 2021 Author Report Share Posted February 3, 2021 3 minutes ago, RDspaguy said: Could be a bad topside or circuit board. How does the topside look? Any moisture behind the screen or cracks in the overlay? Does it have an auxiliary topside or button? Topside looks perfect no moisture that I can see. It does have a second topside that plugs into the harness of the main topside it functions fine (except when locked) I will double check topside carefully when I get home anyway I can test ? I do have another main topside that I changed months ago as 1 button stopped working I suppose I could plug that back in to confirm topside is problem or not Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted February 3, 2021 Report Share Posted February 3, 2021 That's what I would do. Also disconnect the auxiliary. Some systems recognize a shorted button and automatically lock the topside to prevent accidental equipment issues, such as a pump running continuously or such. Not sure on yours, but very possible. 1 Quote Link to comment Share on other sites More sharing options...
contact634 Posted February 3, 2021 Author Report Share Posted February 3, 2021 2 minutes ago, RDspaguy said: That's what I would do. Also disconnect the auxiliary. Some systems recognize a shorted button and automatically lock the topside to prevent accidental equipment issues, such as a pump running continuously or such. Not sure on yours, but very possible. Ok I’ll inspect topside tonight and unplug the aux panel to start then see what happens process of elimination is topside more likely then board? thanks Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted February 3, 2021 Report Share Posted February 3, 2021 Yes, but that's not by a great deal. Quote Link to comment Share on other sites More sharing options...
contact634 Posted February 3, 2021 Author Report Share Posted February 3, 2021 Ok I inspected main topside no moisture not cracks looks fine open control box the connector to the remote topside was open I closed it again ran tub for 2 hours and seems ok for now If it locks tonight when we are in it I will unplug remote topside and try again 1 Quote Link to comment Share on other sites More sharing options...
contact634 Posted March 2, 2021 Author Report Share Posted March 2, 2021 Ok so it happened again tonight been fine almost a month use 2x a day every day tonight I got in turned on 2 pumps and blower 20 mins later as per timer they turned off I reached over to my REMOTE panel and pressed the blower NOTHING tried both pumps nothing so I went and looked at lcd and it was locked AND said HOLD then the spa light turned off so being now dark and cold out (currently -9C) I decided to sit and drink another beer about 2 mins later the panel went back to unlocked and no hold I went over to remote panel and turned on blower and both pumps a few times over the next 15 mins or so and it would not do it again so it MAY be the remote panel when it went into lock and flashing HOLD the filter cycle was running the recirc pump as per schedule Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted March 2, 2021 Report Share Posted March 2, 2021 "Hold" is a response to a button being pressed for too long. One of your buttons is shorting out. Figuring out which topside it is will be a challenge with it being intermittent. Quote Link to comment Share on other sites More sharing options...
contact634 Posted March 2, 2021 Author Report Share Posted March 2, 2021 9 hours ago, RDspaguy said: "Hold" is a response to a button being pressed for too long. One of your buttons is shorting out. Figuring out which topside it is will be a challenge with it being intermittent. would I be safe to assume the remote panel? as I did not touch the main until it said lock and hold it supposed to warm up a bit here in a few days, if so I will open it up and check that connector again if its opened again ill zip tie it together Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted March 2, 2021 Report Share Posted March 2, 2021 You know what they say about those who assume. It could be any button on either control, but the small auxiliary buttons are prone to failure. Quote Link to comment Share on other sites More sharing options...
contact634 Posted May 15, 2021 Author Report Share Posted May 15, 2021 Ok I am going to update this I unplugged the remote control panel and since march I have NOT had any errors or lock so it IS the remote panel next time I open the control box I will reconnect the remote and see what happens 2 Quote Link to comment Share on other sites More sharing options...
Michigan Dave Posted May 14, 2022 Report Share Posted May 14, 2022 This thread was very helpful as I have the same exact issue with my Sundance Altamar. Mine is stuck on LOCK and I am not making progress. Hopefully the original poster sees this, if so, which connector did you unplug or modify to get your results.?? Thanks....dave. Quote Link to comment Share on other sites More sharing options...
Rich1964 Posted July 30, 2022 Report Share Posted July 30, 2022 I have an older Sundance altimar and the topside says interlock what does that mean Quote Link to comment Share on other sites More sharing options...
Rich1964 Posted July 30, 2022 Report Share Posted July 30, 2022 It’s not locked. It says interlock Quote Link to comment Share on other sites More sharing options...
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