BJC1984 Posted September 7, 2020 Report Share Posted September 7, 2020 Just purchased a new Arctic Spa with the Onzen system. Unfortunately, it’s been a nightmare so far. For the first few weeks the Onzen system wouldn’t even turn on. Had the warranty guy come by and he spent 3 hours messing around with the electrode and the gecko system. The electrode still wouldn’t start smoking and producing. He then changed the time of day by one minute and it started to work for some unknown reason “he’s never seen this before”. Unfortunately, the Onzen system has a mind of its own and runs some days not at all and sometimes for 24 hours straight. Its impossible to manage the water chemistry like this. Warranty guy has been by twice so far since I purchased this 4 weeks ago and again “has never seen this before”. That’s nice, but I just dropped 15g’s on a defective tub that I expect to work! Anyone else have issues like this out there? Thanks Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted September 8, 2020 Report Share Posted September 8, 2020 I would demand all new onzen and controls, or a new spa. If the dealer doesn't respond contact the manufacturer directly. Quote Link to comment Share on other sites More sharing options...
westernk Posted October 3, 2020 Report Share Posted October 3, 2020 I have a 2016 Arctic Yukon. Never had an issue with the onZen. Do you have the spa boy as well? Check that the onZen is set for 24 hrs a day in the app. Also check that the electrode housing is not corroded and that salt levels are good. My issues are the hardware breaking down pumps/heaters/fuses Quote Link to comment Share on other sites More sharing options...
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