Kristan Posted May 23, 2020 Report Share Posted May 23, 2020 I’m at a total loss with my brand new jacuzzi 280. I purchased from the Great Escape and once I handed over my credit card, I hear crickets from them. They will not help me at all with the chemicals! We’ve had the tub for a week and it’s already very cloudy. I followed every direction on the chemical bottles. After filling it, I added the metal/calcium solution, every time we use it, I add Santi-Chlor and I shocked it 6 days after the first use. All the ph levels are fine. I cleaned the filter with the hose today. I also added clarifying solution today to try to get the cloudiness out. Didn’t help. The only strange thing is the chlorine level is always low in the morning. I put one cap full of santi-chlor ever time we use it. I am livid at the Great Escape right now because I’m miserable with this hot tub because I can’t figure it out. They literally told me “to make it quick”, when I finally got ahold of a representative a few days ago to ask them questions. Can someone give me any advice? Even if I have to drain it and refill, I’d like to know what I’m doing wrong! Thank you! Quote Link to comment Share on other sites More sharing options...
RDspaguy Posted May 23, 2020 Report Share Posted May 23, 2020 Explain in detail what you have done, what you are testing with, what your readings are (alkalinity, ph, calcium, and sanitizer), and how many and how often the spa is used. Do not add clarifier, ever. Quote Link to comment Share on other sites More sharing options...
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