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Balboa Topside Control Showing 188 / Spa Not Heating


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We recently got a spa from a new owner that didn't want it but it's showing "188" on the Topside Control. The control pack is a Balboa VS500Z. Any suggestions on troubleshooting?

The spa pack has a J1 & J2 port of the control and it's suppose to be in J1 but if it's in J1, we get the 188 status. If we put it in J2 (AUX topside control port), everything looks normal except that heater doesn't come on (which might be normal when using AUX topside control port).

Any suggestion would be greatly appreciated. Everything else seems to work fine (even with "188" showing, we can still turn pump to higher / lower speed, we just can't seem to get the heater to work (the heater doesn't get 240V)).

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