wokeup2day Posted July 2, 2012 Report Share Posted July 2, 2012 I have looked at the Caldera Spa Warranty over and over...I can't find my answer. Hoping that someone can help me out on here. Is anyone aware if Caldera/Watkin's has a Warranty Disclosure Statement anywhere addressing product replacement? i.e. "product replacement to be same, most similar, or equal to" I always assumed "Warranty" means product would be replaced with same, or substitution equal if found defective under the warranty claim. Just trying to figure out where Caldera/Watkin's Mfg. states how they determine and handle replacement selection. Also, just wondering...has anyone ever heard if a Spa is Depreciated for years of usage when replacement is made under a Warranty? Thanks Bunches! Quote Link to comment Share on other sites More sharing options...
Chas Posted July 2, 2012 Report Share Posted July 2, 2012 I am not a Caldera dealer, however I am a HotSpring dealer. I have ever only had them replace with the exact same model, as rare as that is. And they do not pro-rate anything. Having said that, I will admit to having not read the Caldera Warranty lately. HTH Quote Link to comment Share on other sites More sharing options...
Dan.The.Spa.Man Posted July 2, 2012 Report Share Posted July 2, 2012 They will replace with the same model unless that particular model is not in production anymore. In that case they will replace with the most similar or closest in size/price to original. Quote Link to comment Share on other sites More sharing options...
Sunplay Posted July 2, 2012 Report Share Posted July 2, 2012 As a Caldera Spas dealer, we have had many instances where Caldera has allowed a customer to pay the difference to upgrade to a different model if they would like to. Otherwise, I would echo what the others have said; it is replaced with the same or similar model (if your current model is no longer available). Quote Link to comment Share on other sites More sharing options...
wokeup2day Posted July 2, 2012 Author Report Share Posted July 2, 2012 Chas, Dan the Spa Man and Sunplay - Thank you for your speedy response. First, pleasee understand that I am NOT even close to being an ungrateful person... a Sr. Warranty Rep. more/less commented so in a response to my customer request concern. Unfortunately, this person is IMO very unprofessional. I am the last person to be ungrateful as I take chemotherapy. The open mouth insert foot comment should never have been said, and my energy is better used for good things, than arguing with an Idiot. With that said... Would you mind giving me your honest opinions? 2007 Caldera Aquatics Melodies Elation purchased Dec. 2007 (Largest Spa with all Bells & Whistles; upgraded Sony CD/MP3 player w/built-in to shell speakers; Lg. and Sml. Lounges by Caldera over $10K - The Top of the Line Circuit Therapy Spa - "Rolls Royce Model" available). What Spa offered by Caldera today would you consider an acceptable equal to, since they no longer have the 7'7"x7'7" 500 gal. Spa? Would you expect replacement to lack a Sound System and have a smaller footprint? Quote Link to comment Share on other sites More sharing options...
wokeup2day Posted July 2, 2012 Author Report Share Posted July 2, 2012 Sorry...will try to better edit replys next time! Quote Link to comment Share on other sites More sharing options...
wokeup2day Posted July 3, 2012 Author Report Share Posted July 3, 2012 Could someone please give me an opinion on my replacement senerio, Please. Stuck between two rocks right now trying to figure this out. Thanks SO Much. Quote Link to comment Share on other sites More sharing options...
Dan.The.Spa.Man Posted July 3, 2012 Report Share Posted July 3, 2012 My guess would be that they are offering a Geneva. They don't make the Elation anymore which was 7'7" square. The Geneva is 7'5" square, but in my opinion a nicer tub with more jets and air jets as well. Not sure if they will include a music system but since the other tub had one I would argue for a music system to be added. There is no way they would give you a Cantabria if that's what you are aiming towards. More importantly, good luck with the chemotherapy. Don't let this stress you out. Any of the 2012 high end models are going to be better than an '07 Elation. Quote Link to comment Share on other sites More sharing options...
wokeup2day Posted July 3, 2012 Author Report Share Posted July 3, 2012 Thank You So Much for your response! This helps me tremendously. I am disappointed that they won't include optional sound system. Unless I would like to pay for product and install costs. Sad part, I never had trouble with my Spa, Sound System, Dealer Customer Service, Didn't even think there was anything significantly wrong with my spa, thought it had a bubble...no big deal, router it out and fix it, be back in spa in few days. Then one bad apple had to go and make this a negative experience for the customer who was happy as can be prior to finding out my spa was defective. So if rated...guess I would now have to put "F" on Warranty Customer Service Rep. at this point. It's a ashame. Sorry for venting at cha... Thanks for well wishes. Hope to be back in a spa sooner than later... Quote Link to comment Share on other sites More sharing options...
Dr. Spa Posted July 3, 2012 Report Share Posted July 3, 2012 WOW! They're offering to replace your 5 year old spa under warranty, for FREE, and you give than an F???? Can you pull the sound system off the old spa, and install it on the new? Quote Link to comment Share on other sites More sharing options...
wokeup2day Posted July 3, 2012 Author Report Share Posted July 3, 2012 Dr. Spa - Maybe you miss read my post- "F" would be on the Senior Warranty Rep. - who stated pretty much what you said. "replace a 5 year old spa for FREE" First... if the Spa Warranty is to expire 1 day before Warranty is UP! A Warranty is A Warranty, A informed customer researches and makes sure to CYA when you make a purchase of this magnitude or you become a victim of stupidity. Not trying to be ignorant here...It is what it is. A Warranty. Quote Link to comment Share on other sites More sharing options...
wokeup2day Posted July 3, 2012 Author Report Share Posted July 3, 2012 If I pulled sound system off old and installed in new, pretty sure that would void the Warranty. Would have to drill into shell to install the pop up speakers. Quote Link to comment Share on other sites More sharing options...
Dr. Spa Posted July 3, 2012 Report Share Posted July 3, 2012 Not sure what you actually went through, but the vast majority of manufacturers would fight tooth and nail to not replace the spa....just keep repairing it till the warranty expires. It is what it is...a warranty. BUT, different companies interpret things vastly differently. Based upon the minimal explanation/story you've shared so far, I would tend to give Caldera/Watkins an A (maybe only a B or B- if you don't get all the original options you had). But again, you're shared very little of your side of the entire "story". Quote Link to comment Share on other sites More sharing options...
wokeup2day Posted July 3, 2012 Author Report Share Posted July 3, 2012 Honestly, The Dealer, Dealer's Service Dept., Sales Department, and the Caldera Spa (even thou is found to be defective) which bummed me out to hear this. I was happy with my spa, and still love it even thou it has a big hole in it now. I could not have asked for Better Supportive Service Team or Product Selection which I made. I LOVE my Spa. I have heard of many folks having problems with the pop-up speakers...either I am lucky or I am not in my crazy younger years age range where maybe they might not see proper operation/care. I was looking for some outside opinions and thoughts to make sure I was not thinking unreasonable. Maybe I will post the "Entire Story" my side that is. Another time, maybe when resolution is made, and hopefully it will have a wonderful ending! Back to pulling parts from defective spa...that would be nice to pull for replacement parts. I don't know how they would feel about that. Have you ever heard of Caldera allowing that to happen? That would be a thought to ask. Sure Glad to have found this Forum. Having others to help you out, sure is better than beating your head up against an empty spa! Have Safe Independence Day Celebration All! Quote Link to comment Share on other sites More sharing options...
Dan.The.Spa.Man Posted July 4, 2012 Report Share Posted July 4, 2012 Virtually none of the parts from the '07 will work in the 2012 so it's not really relevant. Here is a thought though. If you are really stuck on the music system and it was a major reason for your original decision I would call the customer service department instead of the warranty department at Watkins. Sometimes one of the departments is able to help you out in ways that the other department can not. Not sure what you have gone through but they have always been fantastic to deal with on my end. Quote Link to comment Share on other sites More sharing options...
spatech (the unreal one) Posted July 4, 2012 Report Share Posted July 4, 2012 I always tell people that waranties often look similar on paper but in this industry its imporant who is backing that warranty. You're getting an equivalent new spa (or closest they can match since your model no longer being made) to replace your defective 5 year old spa. That is great and something you would not get from every spa company I'd suspect so be glad you purchased a product where the warranty wasn't just words on a piece of paper. Quote Link to comment Share on other sites More sharing options...
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