wokeup2day

Nope...I am not smarter than a 5th grader! So, hope someone on here can explain this tech stuff to me. Caldera Website has some great photographing of a sound system built-in to spa. Integrated Wireless System/MP3 System. But, they don't say much other than that. Nor does the Instruction Book for spa have anything. So,do I assume the Speakers are Wireless too? If someone could give me crash course on the Caldera Integrated Wireless/MP3 Sound system for Dummies 101 That would be helpful. :/

Honestly, The Dealer, Dealer's Service Dept., Sales Department, and the Caldera Spa (even thou is found to be defective) which bummed me out to hear this. I was happy with my spa, and still love it even thou it has a big hole in it now. I could not have asked for Better Supportive Service Team or Product Selection which I made. I LOVE my Spa. I have heard of many folks having problems with the pop-up speakers...either I am lucky or I am not in my crazy younger years age range where maybe they might not see proper operation/care. I was looking for some outside opinions and thoughts to make sure I was not thinking unreasonable. Maybe I will post the "Entire Story" my side that is. Another time, maybe when resolution is made, and hopefully it will have a wonderful ending! Back to pulling parts from defective spa...that would be nice to pull for replacement parts. I don't know how they would feel about that. Have you ever heard of Caldera allowing that to happen? That would be a thought to ask. Sure Glad to have found this Forum. Having others to help you out, sure is better than beating your head up against an empty spa! Have Safe Independence Day Celebration All!

If I pulled sound system off old and installed in new, pretty sure that would void the Warranty. Would have to drill into shell to install the pop up speakers.

Dr. Spa - Maybe you miss read my post- "F" would be on the Senior Warranty Rep. - who stated pretty much what you said. "replace a 5 year old spa for FREE" First... if the Spa Warranty is to expire 1 day before Warranty is UP! A Warranty is A Warranty, A informed customer researches and makes sure to CYA when you make a purchase of this magnitude or you become a victim of stupidity. Not trying to be ignorant here...It is what it is. A Warranty.

Thank You So Much for your response! This helps me tremendously. I am disappointed that they won't include optional sound system. Unless I would like to pay for product and install costs. Sad part, I never had trouble with my Spa, Sound System, Dealer Customer Service, Didn't even think there was anything significantly wrong with my spa, thought it had a bubble...no big deal, router it out and fix it, be back in spa in few days. Then one bad apple had to go and make this a negative experience for the customer who was happy as can be prior to finding out my spa was defective. So if rated...guess I would now have to put "F" on Warranty Customer Service Rep. at this point. It's a ashame. Sorry for venting at cha... Thanks for well wishes. Hope to be back in a spa sooner than later...

Could someone please give me an opinion on my replacement senerio, Please. Stuck between two rocks right now trying to figure this out. Thanks SO Much.

Sorry...will try to better edit replys next time!

Chas, Dan the Spa Man and Sunplay - Thank you for your speedy response. First, pleasee understand that I am NOT even close to being an ungrateful person... a Sr. Warranty Rep. more/less commented so in a response to my customer request concern. Unfortunately, this person is IMO very unprofessional. I am the last person to be ungrateful as I take chemotherapy. The open mouth insert foot comment should never have been said, and my energy is better used for good things, than arguing with an Idiot. With that said... Would you mind giving me your honest opinions? 2007 Caldera Aquatics Melodies Elation purchased Dec. 2007 (Largest Spa with all Bells & Whistles; upgraded Sony CD/MP3 player w/built-in to shell speakers; Lg. and Sml. Lounges by Caldera over $10K - The Top of the Line Circuit Therapy Spa - "Rolls Royce Model" available). What Spa offered by Caldera today would you consider an acceptable equal to, since they no longer have the 7'7"x7'7" 500 gal. Spa? Would you expect replacement to lack a Sound System and have a smaller footprint?

I have looked at the Caldera Spa Warranty over and over...I can't find my answer. Hoping that someone can help me out on here. Is anyone aware if Caldera/Watkin's has a Warranty Disclosure Statement anywhere addressing product replacement? i.e. "product replacement to be same, most similar, or equal to" I always assumed "Warranty" means product would be replaced with same, or substitution equal if found defective under the warranty claim. Just trying to figure out where Caldera/Watkin's Mfg. states how they determine and handle replacement selection. Also, just wondering...has anyone ever heard if a Spa is Depreciated for years of usage when replacement is made under a Warranty? Thanks Bunches!