robd225 Posted September 9, 2011 Report Share Posted September 9, 2011 I was looking at purchasing a Evolution Spas™ Mediterranean 50-jet, 6-person Lounger Spa from Cosco. The spa and company that makes the spa "Strong Spa" both have good customer and BBB rating, BUT. Today I attempted to call Strong Spa several times to ask a question before I made my purchase and their is no answer on their 1-800 or local phone number. There is also no answering machine, the phone just rings. Has anyone dealt with Strong Spa in the past? Is this normal for them? Robd Quote Link to comment Share on other sites More sharing options...
DK117 Posted September 10, 2011 Report Share Posted September 10, 2011 I was looking at purchasing a Evolution Spas™ Mediterranean 50-jet, 6-person Lounger Spa from Cosco. The spa and company that makes the spa "Strong Spa" both have good customer and BBB rating, BUT. Today I attempted to call Strong Spa several times to ask a question before I made my purchase and their is no answer on their 1-800 or local phone number. There is also no answering machine, the phone just rings. Has anyone dealt with Strong Spa in the past? Is this normal for them? Robd I dialed Phone number: 1.800.787.6649 and got no answer, no machine. Odd really. Then I remembered ... here are Chad's last two facebook posts, sorry Chad, but I think this is a worthy of a response: yesterday No power or water for 2 days today Still no electricity or water. Water not expected back on for at least 8 days. I'm in telecommunications, every business should have a disaster recovery policy. However, I do understand the situation, assuming the hurricane/flood is the culprit. I for one can't condemn them for this oversight. DK117 Quote Link to comment Share on other sites More sharing options...
robd225 Posted September 10, 2011 Author Report Share Posted September 10, 2011 I was looking at purchasing a Evolution Spas™ Mediterranean 50-jet, 6-person Lounger Spa from Cosco. The spa and company that makes the spa "Strong Spa" both have good customer and BBB rating, BUT. Today I attempted to call Strong Spa several times to ask a question before I made my purchase and their is no answer on their 1-800 or local phone number. There is also no answering machine, the phone just rings. Has anyone dealt with Strong Spa in the past? Is this normal for them? Robd I dialed Phone number: 1.800.787.6649 and got no answer, no machine. Odd really. Then I remembered ... here are Chad's last two facebook posts, sorry Chad, but I think this is a worthy of a response: yesterday No power or water for 2 days today Still no electricity or water. Water not expected back on for at least 8 days. I'm in telecommunications, every business should have a disaster recovery policy. However, I do understand the situation, assuming the hurricane/flood is the culprit. I for one can't condemn them for this oversight. DK117 Some one from the company called me back within 2 hours of sending them an email, the person explained that the power and phones are out because of local flooding and the factory will be closed untill Monday. he also answered all me questions. I have since oreded the spa and now will be posting more questons on this forum so that I will know what I'm doing one it arrives in 4 to 6 weeks. Thanks Quote Link to comment Share on other sites More sharing options...
ataDude Posted September 11, 2011 Report Share Posted September 11, 2011 I was looking at purchasing a Evolution Spas™ Mediterranean 50-jet, 6-person Lounger Spa from Cosco. The spa and company that makes the spa "Strong Spa" both have good customer and BBB rating, BUT. Today I attempted to call Strong Spa several times to ask a question before I made my purchase and their is no answer on their 1-800 or local phone number. There is also no answering machine, the phone just rings. Has anyone dealt with Strong Spa in the past? Is this normal for them? Robd I dialed Phone number: 1.800.787.6649 and got no answer, no machine. Odd really. Then I remembered ... here are Chad's last two facebook posts, sorry Chad, but I think this is a worthy of a response: yesterday No power or water for 2 days today Still no electricity or water. Water not expected back on for at least 8 days. I'm in telecommunications, every business should have a disaster recovery policy. However, I do understand the situation, assuming the hurricane/flood is the culprit. I for one can't condemn them for this oversight. DK117 Some one from the company called me back within 2 hours of sending them an email, the person explained that the power and phones are out because of local flooding and the factory will be closed untill Monday. he also answered all me questions. I have since oreded the spa and now will be posting more questons on this forum so that I will know what I'm doing one it arrives in 4 to 6 weeks. Thanks You might want to be prepared for an early delivery. I got mine in 2.5 weeks from Strong... in Texas. Quote Link to comment Share on other sites More sharing options...
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