I dialed Phone number: 1.800.787.6649 and got no answer, no machine. Odd really. Then I remembered ... here are Chad's last two facebook posts, sorry Chad, but I think this is a worthy of a response:
yesterday
No power or water for 2 days
today
Still no electricity or water. Water not expected back on for at least 8 days.
I'm in telecommunications, every business should have a disaster recovery policy. However, I do understand the situation, assuming the hurricane/flood is the culprit. I for one can't condemn them for this oversight.
DK117
Some one from the company called me back within 2 hours of sending them an email, the person explained that the power and phones are out because of local flooding and the factory will be closed untill Monday. he also answered all me questions. I have since oreded the spa and now will be posting more questons on this forum so that I will know what I'm doing one it arrives in 4 to 6 weeks.
Thanks