jgttimm Posted November 28, 2009 Report Share Posted November 28, 2009 I am currently considering buying a Cub series with Onzen and was looking for some positive feedback. After reading some of the posts on here, I am having some serious doubts as to whether this system is a good idea to buy? Maybe all the kinks haven't all been ironed out yet and waiting till they are would be advisable?? Any comments or suggestions would be appreciated! Thanks John Quote Link to comment Share on other sites More sharing options...
ttrublue Posted November 28, 2009 Report Share Posted November 28, 2009 Patience is a virtue...........................wait Quote Link to comment Share on other sites More sharing options...
Firemedic Posted November 28, 2009 Report Share Posted November 28, 2009 I would say WAIT. Our local dealer actually discourages people from buying it....too many problems... which is work for them and frustration for you. Once the reliability is there, by all means you can add it anytime. Quote Link to comment Share on other sites More sharing options...
Curioprop Posted December 1, 2009 Report Share Posted December 1, 2009 Only been running it a month but so far so good. Took a little playing with the settings to get the sanitizer levels correct. I had changed the cp setting to 3 and it over produced chlorine. Knocked it back to 2 and it seems to be maintaining a good level. We have been in it almost every night and I haven't had to add any boost for about two weeks. I think it just takes a while to get the production going when you first fill it. Curioprop Quote Link to comment Share on other sites More sharing options...
jgttimm Posted December 1, 2009 Author Report Share Posted December 1, 2009 Thank you for the replies. Curioprop, glad to hear that things are running well with your system! The Cub Ultra that I'm currently considering to buy already has the "Onzen" system on it. From what the dealer tells me he is throwing in the onzen, cover lifter and northern lights for no additional cost? He showed me the list price on the spa and it seems to be accurate. I am having a hard time deciding whether to take it or not. It seems like a great deal.!! Questions: - If the system fails can I still use the tub? - If in the future I decide I don't want it can I bypass the onzen system and use the tub the old fashion way? Quote Link to comment Share on other sites More sharing options...
Roger Posted December 1, 2009 Report Share Posted December 1, 2009 Thank you for the replies. Curioprop, glad to hear that things are running well with your system! The Cub Ultra that I'm currently considering to buy already has the "Onzen" system on it. From what the dealer tells me he is throwing in the onzen, cover lifter and northern lights for no additional cost? He showed me the list price on the spa and it seems to be accurate. I am having a hard time deciding whether to take it or not. It seems like a great deal.!! Questions: - If the system fails can I still use the tub? - If in the future I decide I don't want it can I bypass the onzen system and use the tub the old fashion way? Yes and yes and the old fashion way may be easier. Quote Link to comment Share on other sites More sharing options...
UK Arctic Dealer Posted December 1, 2009 Report Share Posted December 1, 2009 Thank you for the replies. Curioprop, glad to hear that things are running well with your system! The Cub Ultra that I'm currently considering to buy already has the "Onzen" system on it. From what the dealer tells me he is throwing in the onzen, cover lifter and northern lights for no additional cost? He showed me the list price on the spa and it seems to be accurate. I am having a hard time deciding whether to take it or not. It seems like a great deal.!! Questions: - If the system fails can I still use the tub? - If in the future I decide I don't want it can I bypass the onzen system and use the tub the old fashion way? I dont want to appear like i am selling anything i just want to give my opinion. I have sold tubs with Onzen since early 2008 and i have seen no breakdowns or faults on the systems i have sold. The only minor problems i have seen are on initial start up getting the dosage right and once this has been solved everything has been great. Dont forget if there is a problem you will be covered by a 5 years parts and labour warranty. To answer your questions if the system failed yes you could still use the tub using a different sanitizer and yes you can unplug the system completely if you want to not use it. Hope this helps. Quote Link to comment Share on other sites More sharing options...
ttrublue Posted December 2, 2009 Report Share Posted December 2, 2009 UK, Onzen carrys a 2 year warranty on this side of the pond. 5 years in the uk? Quote Link to comment Share on other sites More sharing options...
jgttimm Posted December 2, 2009 Author Report Share Posted December 2, 2009 Thank you for the replies. Curioprop, glad to hear that things are running well with your system! The Cub Ultra that I'm currently considering to buy already has the "Onzen" system on it. From what the dealer tells me he is throwing in the onzen, cover lifter and northern lights for no additional cost? He showed me the list price on the spa and it seems to be accurate. I am having a hard time deciding whether to take it or not. It seems like a great deal.!! Questions: - If the system fails can I still use the tub? - If in the future I decide I don't want it can I bypass the onzen system and use the tub the old fashion way? I dont want to appear like i am selling anything i just want to give my opinion. I have sold tubs with Onzen since early 2008 and i have seen no breakdowns or faults on the systems i have sold. The only minor problems i have seen are on initial start up getting the dosage right and once this has been solved everything has been great. Dont forget if there is a problem you will be covered by a 5 years parts and labour warranty. To answer your questions if the system failed yes you could still use the tub using a different sanitizer and yes you can unplug the system completely if you want to not use it. Hope this helps. Thanks for your reply UK, it does help to know that. ttrublue is right that the warranty here in Canada and I suppose the US is only 2 years for the Onzen system. Considering that the option is sorta thrown in at no additional cost ( probably trying to clear out the '09 models ) it makes the decision a little easier. I will let you all know how I make out! Thanks again for all the replies and input. Quote Link to comment Share on other sites More sharing options...
batmank2j4c5 Posted December 2, 2009 Report Share Posted December 2, 2009 I am currently considering buying a Cub series with Onzen and was looking for some positive feedback. After reading some of the posts on here, I am having some serious doubts as to whether this system is a good idea to buy? Maybe all the kinks haven't all been ironed out yet and waiting till they are would be advisable?? Any comments or suggestions would be appreciated! Thanks John ALthough I initially had some problems with service, these have been straightened out. I have a Cub with Onzen and it appears to be producing the right amounts of chlorine. Quote Link to comment Share on other sites More sharing options...
Dano Posted December 3, 2009 Report Share Posted December 3, 2009 my tub is aprox 4 weeks old now, summit signature with onzen, love the system so far, just playing with the cp settings Quote Link to comment Share on other sites More sharing options...
UK Arctic Dealer Posted December 3, 2009 Report Share Posted December 3, 2009 UK, Onzen carrys a 2 year warranty on this side of the pond. 5 years in the uk? Sorry everyone for the wrong information. Onzen carries a 2 year warranty here in the UK also. The 5 year parts and labour warranty excludes the following: Onzen- 2 years Cover - 3 years Aquatremor- 3 years Wetunes - 1 year Sorry again. Quote Link to comment Share on other sites More sharing options...
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