iceman0_10 Posted November 8, 2007 Report Share Posted November 8, 2007 I just purchased a hydro spa tub from Rona Canada. It was a great deal until I brought it home When I first powered it up, SNB appeared on the display. Rona is just a distributor for hydro spa so they don't have a clue on service. I called hydro spa my self & got 2 new sensors sent out. The tub worked for 7 days when SNS showed on the display. Hydro spa suggested a new spa pack. I went to Rona & pulled a pack out of another tub they had in stock, along with they heater element. Put it back in my tub but same thing, SNS! Another code came up by the way F1L2 ? I really should take the tub back,but it is a nice tub( other than the fact I can't use it!) But I have $ 2000.00 invested in site prep for this thing so I would like to try to get it operational. Any help would be greatly appreciated. The spa pack is a Balboa HS 200. Quote Link to comment Share on other sites More sharing options...
stomper4x4 Posted November 8, 2007 Report Share Posted November 8, 2007 Hydrospa closed it's doors. You need to press Rona to replace the tub or have it professionally serviced. Quote Link to comment Share on other sites More sharing options...
iceman0_10 Posted November 8, 2007 Author Report Share Posted November 8, 2007 Hydrospa closed it's doors. You need to press Rona to replace the tub or have it professionally serviced. Rona said they would exchange my spa for another one, or refund my money. Should I take the money & run or give it another chance? Any suggestions? This is my first spa BTW. Quote Link to comment Share on other sites More sharing options...
Pathfinder Posted November 9, 2007 Report Share Posted November 9, 2007 Well you had problems with the first board. Then you went and took another board out of a tub that was in stock. Chances that the tubs they have in stock are defective are pretty good. How will they get you another tub since Hydrospas doesnt exist anymore. Your best to take your money and look for another tub. Quote Link to comment Share on other sites More sharing options...
iceman0_10 Posted November 9, 2007 Author Report Share Posted November 9, 2007 Well you had problems with the first board. Then you went and took another board out of a tub that was in stock. Chances that the tubs they have in stock are defective are pretty good. How will they get you another tub since Hydrospas doesnt exist anymore. Your best to take your money and look for another tub. Yeah, I guess I probably should. Any recommendations on a good spa available in B.C.? Beachcomber is an option but they are really expensive Quote Link to comment Share on other sites More sharing options...
spagoddess Posted November 9, 2007 Report Share Posted November 9, 2007 Hydrospa closed it's doors. You need to press Rona to replace the tub or have it professionally serviced. Actually hydrospa is still opened today. It goes to auction today! Quote Link to comment Share on other sites More sharing options...
Silverfish Posted November 9, 2007 Report Share Posted November 9, 2007 Actually hydrospa is still opened today. It goes to auction today! Now, don't be bringing facts into this. Quote Link to comment Share on other sites More sharing options...
spagoddess Posted November 9, 2007 Report Share Posted November 9, 2007 Actually hydrospa is still opened today. It goes to auction today! Now, don't be bringing facts into this. Haha I thought thats what this place was for facts please just the facts Quote Link to comment Share on other sites More sharing options...
stomper4x4 Posted November 9, 2007 Report Share Posted November 9, 2007 Ya I'm sure HS well get right on that. Quote Link to comment Share on other sites More sharing options...
Silverfish Posted November 10, 2007 Report Share Posted November 10, 2007 Haha I thought thats what this place was for facts please just the facts You may want to dig just a little deeper. Quote Link to comment Share on other sites More sharing options...
jmendoza17 Posted November 10, 2007 Report Share Posted November 10, 2007 Opinions are like noses; everyone has one. So people can say what they want, but the Market has delivered the final word on Hydrospa, its service and its products. Unlike some of the lunatic posts on this board, the company's failure was not caused by what people opined, but by its own failure to deliver a a level of satisfaction that consumers require and from a product. That's the justice of simple market-driven economics. Quote Link to comment Share on other sites More sharing options...
The Spa God Posted November 12, 2007 Report Share Posted November 12, 2007 For all wondering - Hydro Spa did not close their doors and are still functioning. So stop all the rumors about Infinity spas buying them out and Hydrospa closing their doors. They basically just had a change of ownership and even though they may not honor some of the old warranties they are still back in business to sell spas and parts. As of today, Monday 11/12/2007, the new official name of the company is Premium Leisure Products but will most likely use the name Hydro Spa for its name recognition. So you can still buy parts and get technical assistance for any of the older spas from them from them if needed, but the warranties may only be honored by the dealers. Quote Link to comment Share on other sites More sharing options...
Dr. Spa Posted November 12, 2007 Report Share Posted November 12, 2007 So let me see if I understand this........... A company files bankruptcy, doesn't have to honor any of the warranties for products sold before the bankruptcy, comes out of bankruptcy, and is supposed to be trusted to take care of warranty work on any future products sold???? I don't know about you, but if I'm going to spend thousands of dollars on a new spa, I want a warranty I can count on to back it up. Quote Link to comment Share on other sites More sharing options...
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