HEY!!!!If I am working for WaveTec WHERE IS MAY CHECK??????????and I talk about swimming in the pool is because that what I bought the pool for..DUH..Every company has problems and I am sorry that you have a problem BUT DO YOU HAVE TO COMPLANE ON EVERY POSSIBLE WEB SITE---Like I told you before if you need an lawyer I can give you a name---Even the best companies have problems--and you talk about ALL the people complaning in all the listing there are about 4 or 5 of you complaning and you talk about changing their names-companies change there names everyday.Again I am sorry tthat you are having problems but no everbody are having problems[ quote name=genkel007' date='May 14 2006, 10:23 PM' post='8736]
RUSTYC writes
Look I sorry that a few folks are having problem with Wave Tec---Either go there office and talk to somebody or get an attorney--BUT GIVE IT A REST---Wave Tec started my pool on April 4 and April 14 my
family was swimming--Frank the contractor was Great kept me informed everyday, and when they finished
they clean the area and showed us how to use the equipement--The little cleaner that rolls on the bottom
keeps the pool very clean and I do not have do very little extra cleaning except on the stairs and on the
side---If I have a question or problem all I have to do is call Frank or go to the office, they have been very
friendly and helpful--If somebody is think about having Wave Tec to install and see the list of people complaning just look WHO'S complaning it's the same people--WaveTec did no become one of the top builders by pissing people off.
Well, well, well, I've been following the Wave Tec posts for some time and I'm
sure those of you who've done likewise must agree this company has some customer service
“problems”.
What puzzles me is the motivation of Wave Tec's "cheerleader" RUSTYC.
"Look I (sic) sorry that a few folks are having problem (sic) with Wave Tec"
Rusty, few is rather an understatement.
"BUT GIVE IT A REST" Why oh why, Rusty should it bother you that these
people complain because they are not satisfied?
Notice RUSTYC joined this forum on April 13, 2006 just after this post on
April 12 mentions a class action lawsuit:
I am also a Wave Tec Victim! They are still in business and I call them
everyday to get more excuses. They need to be stopped. ANyone know of a class action
being taken against them please let me know. We have been trying a year and
making payments and the pool is still not fixed. We can't even use it the liner was
being replaced but now is just sitting there because the drunk contractor the hired
to fix it can't be found!
Thanks
Valerie
Notice also that RUSTYC joins one day before his pool is miraculously
completed - 10 days from start to finish, Hmmmm.
Our buddy RUSTYC claims "Wave Tec is the greatest" and that they are
"one of the top builders" to which I echo the question: if Wave Tech is so great why did
the BBB boot them?
Why are there so many complaints against Wave Tec?
Why would a "top builder" then change its name by adding INC. so it could re-list
with the BBB?
More to the point, why is old RUSTYC so intent on defending Wave Tec?
Could he be a shill? His praise seems odd and he completely disregards the
numerous and horrendous problems reported by other customers.
Blame the sub-contractors? I wonder who selects the subs? Oh, that would be
Wave Tec. No excuses.
Made in the Shade chimed in with this post:
My wife and I bought a Wave Tec pool in 2002. It took the crew about 4
weeks
from ground breaking until we were filling the pool and swimming. Having
owned 2 traditional gunite pools in the past I knew I didnt want to buy another
"money pit". We have been completely impressed with the pool and it has held up
amazingly. The pools come with a 25 year warranty so if you guys are having
problems I would suggest you call them and have them come take a look. We paid
around $40K for our pool and it was worth every penny.
MS
Now Made in the Shade may or may not be a legit customer but the fact
that he suggests “call them and have them come take a look” indicates that he has not
read the abysmal follow up by Wave Tec on numerous complaints, which I find
hard to believe. Mr. Shade, they have called, and called.
And why exactly were your previous gunite pools “money pits” ?
Its funny how Mr. shade joined the forum two weeks before RUSTYC
(even though his Wave Tec pool was installed four years ago) and his only two posts
praise Wave Tec as well.
You, the "customers", would know if Wave Tec does indeed offer a 25 year
warranty but my brief inspection of their web site makes no mention of ANY warranty
whatsoever, hmmmm.
Is it just me?
Doesn’t it seem strange that RUSTYC and Made in the Shade use virtually the same
language to describe the construction start date and when they all began
“SWIMMING” ?
Compare the two sentences:
RUSTYC
Wave Tec started my pool on April 4 and April 14 my
family was swimming
Made in the Shade
It took the crew about 4 weeks
from ground breaking until we were filling the pool and swimming
What do you think? Honest customer feedback or company shills?
In any case, eruiz, Mike in EL Paso, hardy, Christie,
hdherweck, pissedoffowner and all other Wave Tec “customers” I
truly feel your pain and strongly suggest you all get together along with any other
unhappy Wave Tec “customers” contact an attorney and file a class
action lawsuit.
It makes me sick to hear everything you have all gone through.
Take them to the mat!
What is my motivation? I joined this forum to get info on spas but when I read all
the negative Wave Tec posts, checked with the BBB and inspected the Wave Tec
website I wanted to offer my support to those who are suffering. Any company
with this many complaints, who dodges the BBB rating system by a simple name
change deserves to be held accountable.
Those of you who defend Wave Tec are either shilling for them or can't accept the
fact that Wave Tec has unsatisfied customers; either way you
further insult the honest and hardworking people who have paid good money for,
as they have stated, poor goods and service.
Even if your Wave Tec pool was installed on time and ended up perfect, do you
think these people are making this up? Don't you think they deserve the same
"satisfaction" you recieved?
Again, refer to the BBB data.