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Jersey Hot Tub Repair

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About Jersey Hot Tub Repair

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    Spa Guru

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    New Jersey
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    Hot Tub Repair & Scuba Diving

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  1. Jersey Hot Tub Repair

    Pelican Bay GFI Amperage/Heating Issues

    The 50A jumper probably disables the heater when your pumps are on high speed. Intermittent heating is often caused by bad flow - which could be dirty filters. Or, your pressure switch could be flaky and not staying closed, causing the heater to turn on and off. That would be in line with the wrench symbol, which probably means to "call for service." Dave
  2. Jersey Hot Tub Repair

    Circuit Board shorted out

    I can't speak as to the issue with your board, but relay's burn up all the time. Some people on this forum say they've replaced the relay's themselves. The power leads going into your tub are 6 gauge stranded probably. The get hot, expand, then contract. Over time, the connection gets loose from years of expansion and contraction. Loose wires cause arcing, which can burn up your circuit board. If a heater shorts out, it means the coating on the element has failed and electricity is leaking out of the element into the water, which instantly trips your GFCI, I don't think current leakage would cause a relay to burn up. I've never been able to connect a board burn up due to a heater, but honestly, how would you know? When the boards damaged, you replace it. If you replace the board and the tub works properly, you're going to assume the heater is working fine and wasn't the problem. Dave
  3. Jersey Hot Tub Repair

    2001 Sundance Spa Caprio St FL1 Issue

    Four things can cause an FL1 error. The following order is what I have experienced doing repairs: 1) Dirty filters. If your filters are more than a year old, don't clean them. Replace them. If it's a consistent FL1 error, try with the filters removed. 2) Bad circ pump (see this at least once a week) 3) Bad flow switch. (see this once or twice a month) 4) Bad circuit board (seen this once in 6 years) I had an intermittent overheat error in a Master spa that we've been fighting with for a month. After several trips to the customer, and several calls to their tech experts, the best guess was that it was a flo error due to a failing circ pump. Went to replace the circ pump yesterday, and when I removed it, found several one inch pieces of glass in the pump impeller. Asked the homeowner if he'd lost a wine glass lately. Turned out they dropped it in a few weeks before the problem started. They drained the tub and thought they got all the glass, but they missed just enough to restrict the flow enough to cause the overheat error. In other words, check your plumbing, especially between the circ pump and the flo switch. I've seen hoses that were coated with minerals and chemicals on the inside that just restrict water flo enough to trigger a flow error. (Sort of like cholesterol in a coronary artery). Dave
  4. Jersey Hot Tub Repair

    Bullfrog Spas & Short Warranty on Ozonator

    First of all, the most important consideration is the reputation of the dealer. You want someone who is proven to be responsive to their customers. I'm an independent service company and I get a lot of business from customers who are just fed up with the retailer they bought their tub from. Lack of returned phone calls, long waits for appointments, and salespeople who resent having the pick up the phone and arrange service for a customer AFTER they've sold them the tub and gotten their commission are common complaints I hear. I wouldn't buy a scratch-n-dent hot tub unless I got a HUGE discount. First of all, how did it get scratched - n- dented? It's not like someone put it in their shopping cart and pushed the cart too close to their car in the parking lot. It was likely dropped off a truck, hit with a fork-lift, or dragged on it's side through doorways. A new tub comes wrapped in carboard, plastic, Styrofoam, etc. They don't get "scratched" unless someone is not being careful. Who knows what other damage it has? Additionally, some retail stores cannibalize floor models for parts; not necessarily bad but a part time teenage stock-boy who really doesn't know what they're doing may be pulling out pumps or heaters to service their other customers. I would have real concerns about quality control. If it's a return from another customer, it's not scratch-n-dent, it's used. Enough of that tirade. Most ozonator's are basically an ultraviolet bulb. Lifespan on the bulb is about 2000 hours. That's why they don't warrantee it past a year. Google "ozonator" and look at on-line stores and you'll see the price is considerably lower than $600. We've been using an aftermarket ozonator that has an MSRP of about $100 from a company called Dynozone. One failure out of about 50 installs in two years. About 75% of the hot tubs we service are out of warranty. We can argue about whether an ozonator should last 2 years or 5 years, but let's face it, at 10 years it's not functioning. So, most people we encounter do not have a working ozonator in their tub and are none the wiser. Most people, when they find out they've been getting along without it for 7 or 8 years, say "why bother replacing it now?" Distance from the dealer is a major consideration. First of all, how many service techs do they have? Year round or just during their busy season? When your hot tub dies in the middle of the winter and you need service, are they driving two hours in the snow to get to your house? When we get calls from customers who are far from our shop, I always tell them they should find a service company closer. Let's face it, if I can service 3 tubs that are within fifteen minutes of me, or drive 90 minutes each way to your house to do one service call, what am I going to do? Parts-only warranty, at least in the first year, is not typical in the industry. We provide warrantee service on 4 different brands, and they all cover parts and labor, at least for the first year. Several for longer. Dave
  5. Jersey Hot Tub Repair

    The Mystery of the Tripping Breaker

    With the pump disconnected, turn on your breaker, which should turn the tub on. Now, press the TEST button on the breaker. We just want to see if the GFCI is working properly. If the test button isn't working, then your GFCI is the problem. GFCI's work off the neutral line, so the neutral on the pump is the trigger. Next, try disconnecting the ozonator. If it has a short in it (which is common in older tubs), it could be turning on when the pump turns on and causing the problem. If that's not it, connect your new pump to a different pump connector on the pack. Since the J&J connectors are keyed to the plugs, you may have to swap wires instead of plugs. Will the new pump work connected to a different pump circuit? Does your other pump work when connected to the circuit that's giving you problems? If the problem is following the pump, and disconnecting the pump cures the problem, most likely the pump is bad. I've seen one or two DOA pumps in my day, but that is a rarity. Dave
  6. Jersey Hot Tub Repair

    Master Spa circulation pump problem

    Most of the small circ pumps are sealed and not possible to repair. But look at it this way, it runs 24 hours a day, 7 days a week. If it's the original pump, you've already gotten 13 years out of it. I wouldn't waste my time or money trying to repair, even if it was possible. A circ pump is one of the cheapest parts on a hot tub. Dave
  7. If the spaside display works and the indicator lights come on, it's getting it's 12V, so I'd look elsewhere for a solution. You should have two 115 legs coming into the spa (usually a 6 gauge stranded red and black wire to the white terminal block on the left of the circuit board). Only one of them feeds the 12V circuitry that runs your control panel, so if you've lost a leg, the control panel could theoretically work even though nothing else does. Check for 115V between line 1 and neutral. 115V between line 2 and neutral. 230V between line 1 and line 2. Did you test the GFCI? If there's a problem with your Neutral line, the GFCI won't work. A problem with Neutral could be affecting the tub. You could hot wire the pumps to a regular 115V outlet, even if they are 230V pumps, just to see if they turn. But any Balboa circuit board I've ever worked on makes an audible click when a relay is activated, so my guess the is the relay's aren't closing and opening when you press the topside buttons. You can also test the pump receptacles on the circuit board with your voltmeter when you press the topside buttons, but I doubt if they are activating since you don't hear the relay. If power checks out and the GFCI checks out, assuming the fuses are good (you didn't answer my question about whether you removed them to check them), it points to a circuit board issue.
  8. Jersey Hot Tub Repair

    Bacteria worry

    Yes, if you're getting in a pool of warm mold, I'd say there's a chance you can get infected by it. Ozonators loose their effectiveness as they age. Maybe yours is due for replacement. Sounds like it's time for a good shock treatment and maybe pay a little more attention to your regular sanitation routine. Dave
  9. Jersey Hot Tub Repair

    problem with my ozone

    Just make sure you replace it with an ozonator of the proper voltage. Your ozonator adjusts for 110V or 230V. If you want to get a different unit, check what your tub is providing and get the rise ozonator. BTW - if you got 4 years out of an ozonator, that's darn good. Most are good for a year or two. I'd stick with what works. Dave
  10. Jersey Hot Tub Repair

    60 amp gfci sub panel for 50 amp tub

    What do the instructions for the tub call for? That's what you should do. It sounds like you're saying you have a 60 amp breaker on the main and a 60 amp gfci breaker on the sub panel? So are you trying to ask if you can run a 50 amp tub on a 60 amp breaker? My initial answer would be "yes," unless the instructions say otherwise. Gecko calls for a 20% over-capacity on their packs, so a 60 amp circuit would be used for a 48 amp tub. I repair 30-35 tubs a week, and 60 amps seems to be the most common service I encounter. About 30% of the tubs I see are on 50 amp breakers,. Dave
  11. Jersey Hot Tub Repair

    Will not stay powered - Please help

    The ozonator would turn on during a filtering cycle, so your symptom of shorting during the priming cycle makes sense. Most ozonators use a black light bulb that have a lifespan of approximately 2000 hours. So, once the tub is about 2 years old, chances are the ozonator has stopped doing it's job. As long as it doesn't get water into it's electronics, it will continue to turn on during filtering cycles, but it will not be putting ozone into the water. In your case, it sounds like some water has gotten into the ozonator and is causing it to short out. When we repair tubs, we explain to customer's what the ozonator does and try to help them make their own informed decision. I'd say about 9 out of 10 people don't have us replace the ozonator for them. I'm sure a fraction of them do it on their own, but most don't. In a 10 year old tub, I can tell you that the ozonator has probably been non-functioning for the past 7 or 8 years, and if you're happy with your water quality, then a new ozonator probably isn't going to matter to you. In your case, your ozonator may have been working up until the time it failed. Removing it may make a difference in your water quality. Time will tell. Personally, I think an ozonator is great because it reduces the amount of caustic chemicals you put into the tub. A combination of an ozonator and a mineral stick (like Filter Frog or Nature 2) will eliminate the need for bromine and allow you to use monopersulfate, which is much easier on the skin. You probably will still want to give it a dose of shock every 10 -14 days, depending upon how much you use the tub. Dave
  12. Jersey Hot Tub Repair

    2007 Sundance Optima - 880 Series Do you know?

    Many of the Sundance tubs have 24 hr circulation cycles. Is this a new behavior? Your filtering cycle is probably programmable as well, maybe someone has managed to press just the right combination of key presses to put the tub into 24 hr. circulation mode? Dave
  13. Power down the spa. Disconnect the topside. Remember which plug it was connected to. Power on the spa. Balboa spas default to 80 degrees, so pump 1 and the heater should turn after the 5-7 minute priming cycle. If it does, it tells me the spa works with the topside disconnected and doesn't work with the topside connected, which makes me think the topside is bad. When you press your control panel buttons, do you hear the relay's activate on the spa pack? If so, how did you check the fuses? You need to remove them from the circuit board to check for continuity. If you check them while on the board, you will get continuity through the board itself. Dave
  14. Jersey Hot Tub Repair

    3 flashing dots

    You can't jump the wires to the pressure switch with the tub turned off. If the tub sees that switch is closed when it turns on, it reports an error condition. IOW, start the spa, then jumper the wires. (it's 12 volts DC, no worries about shock). Just 3 flashing dots without the LED on is a water flow condition related to the pressure switch. Check that the pump works. If so, remove your filters and see if the problem disappears. If it does, it's time for new filters, the old ones are clogged. 3 flashing dots and LED is generally a hi-limit error. Turn off the tub, then turn it on after 30 seconds. Does the error condition still appear? Is the heater hot? If the heater's hot, then you have a water flow condition. If the heater's cold, your hi limit sensor is probably due for replacement. Dave
  15. Jersey Hot Tub Repair

    Power Cord.

    Time out here - you need a GFCI cable. It's not a question of amperage and wire gauge, it's a question of climbing into a tub of electrified water. That's what you're paying for when you buy a hot tub power cord. Dave