summit11

Hi Curiopop, The light (Onzen's hybrid cd/uv bulb) should come on immediately after you flip the GFI breaker. Once you hit any topside function (jets, etc.) the bulb will shut off, as this initiates a 45-minute delay before the ozone side of the Onzen system follows the CP programming. As far as troubleshooting, by confirming the light on, the system is creating ozone. To confirm flow through the ozone system, turn pump 1 on low speed and observe water flow from the Onzen output grill in the footwell area. To confirm that sanitizer is being produced from the electrolytic cell, set the filtration to FD 0 using the filtration and arrow keys. Reset the power to the spa. Before touching any spa control key, wait a couple of minutes and confirm that very fine (smokey) bubbles are emitting from the Onzen output grill. This observation confirms sanitizer production, and you can reset your filtration duration. I think that amount of boost seems excessive, and makes me think the Onzen is not set up correctly for your bather load. Do you know the current CD setting (1-6 in low level programming)? If you do not know how to access this, PM me and I can give you the simple procedure. What are the sanitizer levels on your test? If you can PM your spa serial number and local dealer, I can make sure you get the help you need. Any questions, just let me know.. Vern

I got my service call today. Day 57 since I first reported the problem. The solution: I need to drain the spa, remove the screen at the bottom of the spa and spray CLR onto the electrode. The assumption is that calcium has built up on it. When I bought the spa I was told not to use anything stronger than diluted vinegar or my warranty may be voided. Can someone at Arctic comment on this? I don’t think this is what James had in mind. Good Morning Ron, I'd bet James has asked for this already, but I can be more efficient if you could PM me your spa serial number and your local dealer. Once I get that I'll work on this today... Vern

Budge, You think you have problems you should see how Arctic treats its US customers and dealers. I think that Arctic has the best "story" in the industry, unfortunately the product does not live up to the story. Funny thing is, the Arctic "Managed Sales Proccess" is call the SHAFT, Shell, Heatlock, Access, Floor, Top. "this makes sense right?" I am so sorry for all the trouble Arctic owners are going through, I have a passion for this industry and hate to see a manufacturer burn bridges within the community that supports it. We have committed to stepping up our contact with our customers from a corporate perspective, and we will continue to do so. Our participation in online forums is just one aspect of this commitment. There will inevitably be shortfalls between dealers and customers and we are here to help close those gaps. We highly value each and every customer we have worldwide. We truly believe we manufacture one of the best spas in the world, and we will strive to have our customer service inline with that quality. If we can be of any assistance, please contact myself or James Keirstead here or directly at the factory. Regards, Vern

I haven't received my Arctic Summit yet, but I was also looking at Hydropool during the search. I don't know...something about them just turned me off...they just didn't look as strong/sturdy or something. The sales reps also continually bashed the Arctic system AND they talked us right out of even looking into salt-water spas...so after much looking and assessing and sitting in, we went with the Arctic. It was more pricey than my original intent, but I wanted to get it right for the long haul.... Good luck with your decision!! I find this comment really interesting, and could be good reminder to the great number of spa salesmen that use this board. IMHO, negative selling or "bashing" ends in deals going the other far more often than you might think. I would suggest that we all work harder to find the key selling points of our respective products, and promote these, rather than the easier, but typically less effective negative selling technique. We all come off as more credible, and professional - attributes that last far longer than the initial sales pitch. Best to all... Vern

We're a week behind you...ours is coming November 20th...a bit delayed due to our city's hydro people being unable to coincide with electrician's availability. Oh well...another week to wait isn't so bad, after all this time! I just spoke to our delivery people and they said they spend about 2 hours on site with the delivery/set-up/teaching process. If after all that it seems over-whelming (for a newbie!) they also offer "spa school" at their show-room site. I was a little nervous about learning everything in a cold backyard on November 20th, but now I feel pretty good about the whole process. I'm sure they will be the same up where you are...have a list of questions ready for them!!! Good Luck As well, if there is anything that doesn't make sense, or doesn't seem right after delivery, just PM me here and I will glad to help. We know its a big investment, but I can assure you there is a lot of people here on our end that worked very hard to build you what we believe to be the best spa in the world. Cheers! Vern

Hi Dano! Firstly, thank you for your purchase from all of us at Arctic Spas! I agree with Tom, in that we have a great dealer network and that you are in good hands. If, after you get setup and are running for a bit, you require any advice or need more extensive information, don't hesitate to contact James or myself here on the board or directly at the factory. We are here to help! Cheers! Vern Vern Nelson North America Factory Rep Blue Falls Manufacturing, manufacturer of Arctic Spas, Coyote Spas, Apollo Spas, Arctic Gazebos and Guild Billiards vnelson@goarctic.com

Ryan No worries, as for a new probe I would think that you would be in the $50-100 range. Obviously dealers set their own pricing. Hope you never need one... Vern

Where are things at now ryan? After the breaker reset, has the temp gone back up? Here to help! Vern Vern Nelson North America Factory Rep Blue Falls Manufacturing yep it sure has Vern. So hopefully it was a one time thing. Any idea how i would locate the temperature sensor? thanks so much Ryan No worries! Often that's all it takes, and yes hopefully a one-time thing. It does happen... Anyhow, maybe a good time to have a quick look "under the hood" and see what's going on. Your spa has two (2) temperature sensor probes - one is inserted onto the top of the heater barrel, the other is inserted through a small hole into the spa interior (from the spa interior, this can be observed as a silver bump that projects very slightly into bather area) Both have leads that trace back to the spa pack. The pack will send an HL error message to the topside if the probe in the heater reads 119 degrees or more, or if the probe in the water reads 112 degrees or more. Both of these errors will shut off the heater as a protective measure. Just a quick check will confirm that the heater probe is fully inserted in its "pocket", and that the spa probe has some foam sprayed against it to insulate it's reading from the ambient cabinet temperature. To address your concern regarding a breaker trip resulting in an extended period without power - we often recommend that you place a small ceramic heater in the spa, running on a separate 120 v, and set on its lowest possible setting (some have a "frost" setting). In the event your breaker trips again in extremely cold weather, you will have bought some very cheap freeze protection. In any case, if it trips again, let me know and we can dig into it deeper. Happy Tubbin' Vern

Where are things at now ryan? After the breaker reset, has the temp gone back up? Here to help! Vern Vern Nelson North America Factory Rep Blue Falls Manufacturing

I'd like to know too, so that I can follow up with the dealer involved and see if any issues can be resolved. But read on... Please PM me with your name and the serial number of your Arctic Spa. We try to follow up on any customer issue and I have to treat any post as legitimate until proven otherwise. However, haven't heard from this poster yet. I begin to suspect a troll or a shill. I've sent you my serial number a couple of times. Here it is again. A08CX112763 Looking forward to hearing from you so we can discuss what I consider lousy dealer support and some of the many problems I've had with my spa. Thanks Hi there, Hi Paul, As you may have already read on this forum or others, Tom Gray is no longer employed by Blue Falls Manufacturing. I however, would like to hear about the issues you have had, and am happy to do all I can to improve your experience moving forward. Thank you for your reference number, I have your file on my desk. Please feel free to contact me here, or directly at Blue Falls/Arctic 1-800-309-1744, anytime this week would be great. Cheers, Vern

Hi Dano, Firstly thank you for your decision to go with our product. I currently have an Onzen-equipped Summit residing in my backyard and my family is enjoying it thoroughly. To be honest, I have gotten a little lazy because of the system - I really don't do anything, change out the filter every few months and plan to dump the water when things warm up in the spring. I am aware that some have had issues with Onzen, however worldwide it has been a very low percentage. IMHO forums do amplify the negative out there - I think the uniqueness of Arctic generally, and Onzen in this case, makes us an easier target. My suggestion is to have a frank conversation with the dealer in your area, educated yourself as to its proper operation, and then enjoy. Please do keep in touch, with both the ups and downs that you may encounter. We are committed to supporting our customers... Take care.. Vern

Firstly, thank you for your purchase canucker. I hope it gives you and your family many years of enjoyment. I think perhaps what the salesperson was attempting to illustrate is that an Arctic Spa does not require a concrete foundation to provide structural stability to the spa shell, as is the case for most other spas. Additionally, if your spa is equipped with our Forever Floor it is also completely impervious to moisture and pests and makes a portable spa truly portable should the need ever arise. Having said this, if pouring concrete makes esthetic and financial sense for you, go for it! It sounds like you will have a beautiful backyard retreat by next spring. Thanks again. Vern Nelson North America Factory Rep Blue Falls Manufacturing Ltd. Manufacturers of Arctic Spa, Coyote Spa, Apollo Spa Arctic Gazebos and Guild Billiards

Having been an observer of this, and other spa industry forums over the past year or so, I wanted to thank and commend Tom for the wonderful work he did in facilitating the exchange of information to and from our company to the great many spa owners and potential owners out there. I believe Tom represented the spirit and integrity that we all strive to attain at Blue Falls Manufacturing. We will continue to be a part of this forum and others, and hope to offer our assistance to others who are interested in the hot tub lifestyle. All the best Tom, thank you once again. Sincerely, Vern Nelson North American Factory Rep Blue Falls Manufacturing Ltd. Manufacturer of Arctic Spa, Coyote Spa, Apollo Spa Arctic Gazebos and Guild Billiards