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J-385 control panel goes blank and need to unplug to reset

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Hi, I have a 1 year old J-385 hot tub and the control panel randomly stopped working after I turned off, emptied tub and refilled. Turning off the breaker does not work...you have to physically unplug the control panel wires and then turn back on the breaker. I thought it was a fluke but happened again. Any advice? Thank you.

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