ed3120 Posted April 1, 2008 Report Share Posted April 1, 2008 I'm looking at an Emerald Spa M570. It looks pretty nice and my wife and I like it a little better than the other spas we've seen. (Dynasty, Sundance, Sunrise, and Catalina.) The Catalina was around the same price and had similar features. The Sundance was the same price, but with less features. The Dynasty and Sundance were more costly (about $9000, as opposed to around $7000 for the Emerald). I was wondering if anyone had any experience with Emerald Spas. Any opinions or advice are appreciated. We plan to wet-test the Emerald before we buy it. Quote Link to comment Share on other sites More sharing options...
usaoze Posted April 5, 2008 Report Share Posted April 5, 2008 I have the emerald by artesian for the last 2 years. It is a 'larger' hot tub (sleeps 8!) Therefore at 500 gallons - make sure you 'need and use' one this large. I wanted a smaller one, but my family convinced to buy the larger. Now 2/3 yrs into the seasons, I am the only user - other than parties (I have 2 teenage daughters). Other than a 'top of the line' product...all has been working well. Consider the sundance and hotsprings as well. I wish there were more jet on the legs on the emerald....there is one chair (with the waterfall) that hits the back on my legs, the others are more on your back...plenty for the back, but not 'enough' on the legs... Hope this helps.. I'm looking at an Emerald Spa M570. It looks pretty nice and my wife and I like it a little better than the other spas we've seen. (Dynasty, Sundance, Sunrise, and Catalina.) The Catalina was around the same price and had similar features. The Sundance was the same price, but with less features. The Dynasty and Sundance were more costly (about $9000, as opposed to around $7000 for the Emerald). I was wondering if anyone had any experience with Emerald Spas. Any opinions or advice are appreciated. We plan to wet-test the Emerald before we buy it. Quote Link to comment Share on other sites More sharing options...
dadeb Posted July 10, 2008 Report Share Posted July 10, 2008 We purchased an Emerald Spa 4 yrs. ago in Chicago. There was only one authorized dealer in Chicago for Emerald -- that should have been our first clue. Almost immediately we began having serious problems, including leakage. The spa sits in my sunroom, still under warranty mind you, and has been out of commission for the past 2+ years. The authorized dealer closed. Then there was more than a year before another one opened in Chicago. The company refuses to honor our warranty for this nearly $8K lemon. They expect me to pay to ship it back to Michigan, where they are located -- you can imagine what that would cost. We have had their dealer out nearly 10 times in the last 6 months and there latest is to use a liquid leak sealer. Well each time they came, within 2 days I had approx 400 gallons of water draining all over my sunroom floor -- wetvac like you wouldn't believe. They won't stand behind their product. My husband, who did the research and swore their product was good, fought with them for over a year to get them to come out. He desparately needed the Spa for therapeutic reasons. He died in March 2007 from a 6 month battle with Cancer. NEVER getting them to come out and pick up this lemon and bring us another one. Bottom line, it cannot be fixed. The Customer service is non-existent. Employee turnover is a problem. The guy we emailed and phoned for about a year is now gone. RUN as fast as you can from this product. It has been a real nightmare. I have no alternative but to seek legal counsel when you have a company that takes your $8K and won't stand behind their Warranty. Quote Link to comment Share on other sites More sharing options...
ESC Posted July 11, 2008 Report Share Posted July 11, 2008 Please use the Emerald website: www.emeraldspa.com to contact customer support. This team is great & will be able to refer you to a local dealer for assistance. We purchased an Emerald Spa 4 yrs. ago in Chicago. There was only one authorized dealer in Chicago for Emerald -- that should have been our first clue. Almost immediately we began having serious problems, including leakage. The spa sits in my sunroom, still under warranty mind you, and has been out of commission for the past 2+ years. The authorized dealer closed. Then there was more than a year before another one opened in Chicago. The company refuses to honor our warranty for this nearly $8K lemon. They expect me to pay to ship it back to Michigan, where they are located -- you can imagine what that would cost. We have had their dealer out nearly 10 times in the last 6 months and there latest is to use a liquid leak sealer. Well each time they came, within 2 days I had approx 400 gallons of water draining all over my sunroom floor -- wetvac like you wouldn't believe. They won't stand behind their product. My husband, who did the research and swore their product was good, fought with them for over a year to get them to come out. He desparately needed the Spa for therapeutic reasons. He died in March 2007 from a 6 month battle with Cancer. NEVER getting them to come out and pick up this lemon and bring us another one. Bottom line, it cannot be fixed. The Customer service is non-existent. Employee turnover is a problem. The guy we emailed and phoned for about a year is now gone. RUN as fast as you can from this product. It has been a real nightmare. I have no alternative but to seek legal counsel when you have a company that takes your $8K and won't stand behind their Warranty. Quote Link to comment Share on other sites More sharing options...
Roger Posted July 11, 2008 Report Share Posted July 11, 2008 Please use the Emerald website: www.emeraldspa.com to contact customer support. This team is great & will be able to refer you to a local dealer for assistance. I've seen good luck with Emeral Spas here. They are not a top of the line tub though and garner less money in my area. 4-6 G's Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.