A Minister And His Spa....

[Hillbilly Hot Tub]

I have to share this personal story with all, use it to make you smile or maybe learn from his troubles.

We had a customer(bought chemicals for his exsisting tub) call us to fix his tub. It was not working at all. We went out to check out the situation. He had a 1986 Hot Springs on his deck and the day before there was a terrible storm. The tub had been struck by lightning. It took out everything, control system, pumps and blackened the shell. He is a minister so we joked with him that god was out to get him! He put a claim in for his insurance. They actually gave him a fairly large sum of money considering the age of the tub. He decided rather than fix the tub, he would purchase another one. He had enough money to purchase a 6 month old Keys Backyard Tub. Due to being a second owner....no warranty. He thought...what could go wrong, the tub is only 6 months old.

The following month we received a call....he had a major issue with his new tub. We arrived and went on to tell us...it was beginning to rain while I was sitting in the tub, the clouds were getting dark so I decided to fold up my umbrella and go in. He stepped in the seat to stand up to close the umbrella, slipped a little and put his foot right through the acrylic of the tub! There is a hole the size of a soft ball!! Well, we did fix the tub so it holds water, not real pretty, but it works. Cost him just shy of a $1000.00. We told him maybe he better make sure he always has someone with him while using the tub, that someone just did not want him to have one!

We have not heard of any further issues....actually we have not heard from him in a few months....maybe someone better go check the tub!

Thought this would get a smile from a few and also point out some quality pointers. The proof is in the pudding with the higher quality tubs and its not always what you see in the lower priced tubs.

Happy tubbing!

[spatech (the unreal one)]

Thought this would get a smile from a few and also point out some quality pointers. The proof is in the pudding with the higher quality tubs and its not always what you see in the lower priced tubs.

Happy tubbing!

I know they aren’t known as a top shelf brand (or even middle of the road) but that is crazy. I've heard of salesmen who have used silly displays like jumping up and down inside the spa to show how strong the shell was. I've always thought that was carnival showmanship because after all, any good shell can withstand that. After this story I'm rethinking the whole idea. Maybe along with wet testing we should recommend that shoppers add jumping on the shell to heir lists of things to do when shopping!!!

[Hillbilly Hot Tub]

Thought this would get a smile from a few and also point out some quality pointers. The proof is in the pudding with the higher quality tubs and its not always what you see in the lower priced tubs.

Happy tubbing!

I know they aren’t known as a top shelf brand (or even middle of the road) but that is crazy. I've heard of salesmen who have used silly displays like jumping up and down inside the spa to show how strong the shell was. I've always thought that was carnival showmanship because after all, any good shell can withstand that. After this story I'm rethinking the whole idea. Maybe along with wet testing we should recommend that shoppers add jumping on the shell to heir lists of things to do when shopping!!!

When repaired we noted the acrylic layer was very this and a thin amount of fiberglass was added and no support post under the seat. We have seen this in other keys tubs, along with many failures(cracks in the acrylic) at the foot blaster, and have seen some that seem to be built a little stronger. Guess it depends what shift your tub is made on! Just some more things that are hard for consumers to look for, or maybe God was just trying to tell him something?!?!