We put much effort into supporting our customers, including watching these forums for customers that are having problems and sorting them out.
But wouldn't it be great if the DEALERS would deal with the issues? The consumer dishes out $15 to 20K. Sounds like they run to the bank to cash the check then ignore issues and/or defer them to the factory. It's gotta be VERY frustrating for Blue Falls Mfg. (Arctic Spas corporate) to have monitor this and other websites/forums. It could be a position in itself.
And that is my point with artic spas. every day you see new post from artic customers that go online to resolve their spa problems, why? I've been doing this for 20 years and most people only phone me or go online after getting no responce from their dealer. and it seems disaporinate the amount of artic customers that 1. have problems and then come to one of these forums ( what happened to the dealer). and 2. the so called happy customers that then respond and call the customer anti-artic.