Help Troubleshooting Hot Springs Jetsetter LX Electrical or Lighting Issue

[gwmac]

Hello, I'm reaching out for assistance with my Hot Springs Jetsetter LX hot tub, purchased in April 2021. Fortunately, it's still under the 5-year electrical warranty, although the 2-year lighting warranty has expired. I'm hopeful this issue falls under the electrical category.

Issue Description:

• Initial Symptom: Approximately two weeks ago, I observed that the MotoMassager was inactive.
• Subsequent Observation: A few days later, the underwater light exhibited limited color functionality, stuck on a few colors and unresponsive to attempts at color changes.
• Troubleshooting Attempts: I've tried resetting the remote panel and powering off the tub entirely, neither of which resolved the issue.
• Progression: The lighting issues escalated, affecting both interior and exterior lights. Now, when the power button on the remote is pressed, it inadvertently activates the jets and sets the lights to blue. Attempting to change the light color results in all lights turning off.

Remote Control Functionality:

• The remote includes several controls: a purple icon for jets, a water drop for saltwater settings (adjusting levels and cleaning cycle), and a lightbulb for light settings. Currently, the saltwater settings are unresponsive, the jets control functions correctly, but the light setting fails to change the lights' colors.

Dealer Visit:

• A local dealer inspected the hot tub but was unable to diagnose the issue. Although he did replace and repair the MotoMassage. They've decided to consult Hot Springs tech support for further guidance and I'm waiting to hear back from them. During their visit, a suspected faulty salt cell was replaced without resolving the problem. Notably, when the tub is powered off and then on, the blue lights activate, and saltwater settings are temporarily accessible, but any attempt to adjust the lights immediately negates this functionality.

I apologize for the lengthy post but wanted to ensure a comprehensive understanding of the situation. If anyone has encountered similar issues or has insights into potential fixes, your input would be greatly appreciated. Thank you in advance for your help!