Master Spa Lsx

[tsunami]

I'm looking to purchase a 2005 LSX master spa. options include LED lighting and Stereo.

I was quoted 10500.00. After reading several threads posted I saw someone purhased the LSX for 7100.00.

I feel now that 10500.00 is way to high. What should I be paying for this spa?

Thanks,

TSUNAMI

[spa Dr.]

I'm looking to purchase a 2005 LSX master spa. options include LED lighting and Stereo.

I was quoted 10500.00. After reading several threads posted I saw someone purhased the LSX for 7100.00.

I feel now that 10500.00 is way to high. What should I be paying for this spa?

Thanks,

TSUNAMI

I have been quoted $6800 on a floor model, That was 2 yrs ago. That did not have LED's or stereo

[spatech (the unreal one)]

I'm looking to purchase a 2005 LSX master spa. options include LED lighting and Stereo.

I was quoted 10500.00. After reading several threads posted I saw someone purhased the LSX for 7100.00.

I feel now that 10500.00 is way to high. What should I be paying for this spa?

Thanks,

TSUNAMI

That does seem high even with stereo (which I'd skip). I'm not a big Master fan but this simply seems like a reflection on the dealer. If you really are set on Master see where the next closest dealer is and see if you can get a quote from them to for local comparison.

[Michee]

Hope that I can help you out considering I purchased the LSX Master Spa about 2 months ago!

We bought the spa out the door with some extra merchandise credit for around $9500 which included the stereo and LED lighting. I was getting the impression that each feature (stereo and lighting) adds close to $1000 onto the price. I felt that I got a good deal although think I could have wiggled the price down a few hundred but we were too anxious :-) I really love the lights.. they are nestled into the stereo speakers and headrests which cycle through about 6 color changes although they merge together, i.e. lights are blue and green then green and yellow. Plus the stereo sounds great, has a remote and the speaker are really cool and concealed. It really kicks but unfortunately I live in a development where I can't quite test its limits. Note: Be sure to install your spa butler cover lift on the opposite side as the stereo, if possible, unfortunately we did not have a choice.

As for the spa itself, I am one to test just about everything before making a purchase and I thought the jets were more powerful than any other tested (HS, Arctic, Hydropool, PDC,Sundance). I really fell in love with the foot jets which were very paultry on the other models tested with the exception of Sundance and the captain chair which I didn't find comparably on any other brand and the lounge which has a full range of jets that reach just about every inch of your leg which only seemed comparable on a few of the Arctics. In my mind, this spa just blew the rest away and the price was my only limiting factor as I wanted to stick to the $6000 range. We thought this one was worth the splurge. I really like how three of the seats have 2 speed pumps to deliver the force when you want it or not. The only things that I don't like about the tub are (1) it's a little big for me to fit (I'm 5'3") although I can adjust and (2) the foot jets or the lounge can only run at once since both are on the same pump which is only an issue when there's company. All in all, I am pleased, but this is the first tub I've purchased.

[spapro]

The LSX, as with most models, can be ordered and made with a variety of options. Someone purchasing one for 7000 and someone purchasing one for 10500 doesn't mean much. You have to look at exactly the way the spa was ordered, and where the dealer is. Some dealers pay a different amount for freight which is added in to the cost of the spa. Where do you live? Sure you can order the LSX with a wood cabinet, no LED lighting, No Stereo, No dolphin remote, full foam or Arctic Master insullation, and some dealers may even order it without an ozone system, but you'll have to decide what extras and options are for you. There's quite a bit of cost in the stereo system, CD player, 4 speakers, housings, remote, UL listing, etc. An lsx has no stereo, an lsxs on the other hand does. What kind of cover are you getting? Different dealers have different covers. Extras? Lifter, steps, etc.? Costs of spas do generally increase year to year so the year makes a huge difference. 2005? 2006? Older? Someone who paid less for the same model spa may have even picked it up instead of having it delivered. All I'm saying is I think there are more factors than people realize. Someone saying they got an lsx for __$, and someone else saying they found one for __$ isn't as black and white as it sounds.

[soreback]

I'm looking to purchase a 2005 LSX master spa. options include LED lighting and Stereo.

I was quoted 10500.00. After reading several threads posted I saw someone purhased the LSX for 7100.00.

I feel now that 10500.00 is way to high. What should I be paying for this spa?

Thanks,

TSUNAMI

WARNING BE CAREFUL WHEN BUYING A SPA FROM WEST CHESTER SPAS IN WEST CHESTER PA.

We placed a deposit of $4200.00 on an LSX1050 Master Spa at a spa show at the Valley Forge Convention Center held by West Chester Spas. This was a new 2006 model with no extras added just the base unit new from the factory. The salesperson explained the many jets and features of the unit including the shoulder jet seats. It seamed like the perfect spa for us being we both have issues with our shoulder muscles since being involved in a serious auto accident several months ago. Although the salesman never asked us to get into the unit to see if we were comfortable in the shoulder jet seats, he did say that there was a male and a female sized shoulder jet seat, so we figured they should be fine.

1 week later at a home show we saw another dealer of the same products and decided to see if the prices were similar between dealers (this dealer was over 50 miles away from our home). After some brief conversation the first thing this sales rep asked us to do was to sit in the different spas to see how nice they felt and fit. We realized the shoulder jets of the LSX1050 on the male seat did not fit my shoulders as my shoulders would only fit if I slid my butt all they way out to the edge of the seat. I am 6’ 220 but a long upper torso. We did get a price from this dealer on the LSX1050 and found the price very close to one we already had.

I contacted West Chester Spas and asked to take a wet test of the unit I placed a deposit on to make sure it was the same wet as dry. The next day I did so and found that I did not fit under the shoulder jets. The following day I contacted the owner Larry Granger and told him the problem.

He is where the problem starts. I was told he would not refund my whole deposit. He said he had already paid a $1600.00 commission on the sale and I had to take a store credit for that amount. If I agreed to take a store credit for the $1600.00 then he would credit my credit card for the balance of the $4200.00 deposit. If I did not agree, he would not credit my credit card for anything and I would be on my own to the fight to get my deposit back.

I can’t believe that the owner would not be able to recover a sales commission from his employee since the spa was never delivered. I also can’t believe that he would offer a $1600.00 store credit if he could not recover the sales commission. If my math is correct this would cost him the $1600.00 commission plus the value of the goods I purchased unless he would be able to recover the sales commission but just didn’t want to lose a sale. If this all seams strange to you, it certainly is confusing to the credit card company that I am disputing the charge with. Do you think this is someone who is interested in customer satisfaction or just his bottom line, you decide!

[camfam]

I'm looking to purchase a 2005 LSX master spa. options include LED lighting and Stereo.

I was quoted 10500.00. After reading several threads posted I saw someone purhased the LSX for 7100.00.

I feel now that 10500.00 is way to high. What should I be paying for this spa?

Thanks,

TSUNAMI

I don't know where you are located (and that does make a difference in the price), but I recently purchased the LSX for $9000 without the stereo. It does have LED lights and stainless steel jets. I don't think that the price you were quoted was too high, but be sure to talk to the dealer about lowering the price and/or including extras like chemicals, steps, and cover lifter. Hope this helps.

I am located in RI.

[Larry]

WARNING BE CAREFUL WHEN BUYING A SPA FROM WEST CHESTER SPAS IN WEST CHESTER PA.

We placed a deposit of $4200.00 on an LSX1050 Master Spa at a spa show at the Valley Forge Convention Center held by West Chester Spas. This was a new 2006 model with no extras added just the base unit new from the factory. The salesperson explained the many jets and features of the unit including the shoulder jet seats. It seamed like the perfect spa for us being we both have issues with our shoulder muscles since being involved in a serious auto accident several months ago. Although the salesman never asked us to get into the unit to see if we were comfortable in the shoulder jet seats, he did say that there was a male and a female sized shoulder jet seat, so we figured they should be fine.

1 week later at a home show we saw another dealer of the same products and decided to see if the prices were similar between dealers (this dealer was over 50 miles away from our home). After some brief conversation the first thing this sales rep asked us to do was to sit in the different spas to see how nice they felt and fit. We realized the shoulder jets of the LSX1050 on the male seat did not fit my shoulders as my shoulders would only fit if I slid my butt all they way out to the edge of the seat. I am 6’ 220 but a long upper torso. We did get a price from this dealer on the LSX1050 and found the price very close to one we already had.

I contacted West Chester Spas and asked to take a wet test of the unit I placed a deposit on to make sure it was the same wet as dry. The next day I did so and found that I did not fit under the shoulder jets. The following day I contacted the owner Larry Granger and told him the problem.

He is where the problem starts. I was told he would not refund my whole deposit. He said he had already paid a $1600.00 commission on the sale and I had to take a store credit for that amount. If I agreed to take a store credit for the $1600.00 then he would credit my credit card for the balance of the $4200.00 deposit. If I did not agree, he would not credit my credit card for anything and I would be on my own to the fight to get my deposit back.

I can’t believe that the owner would not be able to recover a sales commission from his employee since the spa was never delivered. I also can’t believe that he would offer a $1600.00 store credit if he could not recover the sales commission. If my math is correct this would cost him the $1600.00 commission plus the value of the goods I purchased unless he would be able to recover the sales commission but just didn’t want to lose a sale. If this all seams strange to you, it certainly is confusing to the credit card company that I am disputing the charge with. Do you think this is someone who is interested in customer satisfaction or just his bottom line, you decide!

Soreback purchased a spa from us at a spa show and he subsequently decided that he did not want to follow through with his purchase and he wanted his deposit back. The request to have his deposit refunded was made over a week after he purchased his spa. The front of contract above the sale total clearly states that “All Sales are Final – No Returns – Deposits are Not Refundable”. The back of the contract restates this. Soreback did not come into the store for over a week to wet test his spa and when he did he said nothing to the sales person about the spa not fitting him. It was after this wet test that he called to cancel, well after the 3 days that Pennsylvania allows by law to void a contract.

At the show we used independent sales contractors and as a part of their contract they are to be paid their commissions in full at the completion of the show on all sales that do not have contingencies written on the contract. Had Soreback said that he wanted to wet test the spa first we would have written this contingency on his contract and his deposit would have been refunded in full after his wet test when he decided that he didn’t like the spa.

We offered to refund his deposit, less commissions already paid, in the form of a store credit. Soreback declined this offer. We are trying to resolve this issue in a way that is fair to all parties.

Soreback has filed a claim with the BBB and we are working with BBB to resolve this claim. Should the BBB find that Soreback should receive his deposit back in full we will abide by that decision. Soreback paid his deposit with a credit card and he is disputing this charge, should the credit card company find that we are in the wrong we will refund his deposit.