Cheryl Posted October 12, 2005 Report Share Posted October 12, 2005 We are debating whether to buy a Viking Pool or an Hawaiian. We have been offered a good discount on a Viking pool that has a cryslite color coating. However, the rep from the Hawaiian tells us the color coating will fade. We would appreciate input on this decision. Also, I just found the following website: http://www.factorydirectfiberglasspools.com/gallery.htm. Their prices are a good $10,000 lower. Is anyone familiar with this company? Thank you for your help. Quote Link to comment Share on other sites More sharing options...
midwestpoolsmichigan Posted October 12, 2005 Report Share Posted October 12, 2005 Seems kind of funny that a Hawaiian representative would say that when their warranty on their gelcoat is 1 year and Vikings is 7 years. Quote Link to comment Share on other sites More sharing options...
adwh.com Posted October 13, 2005 Report Share Posted October 13, 2005 Seems kind of funny that a Hawaiian representative would say that when their warranty on their gelcoat is 1 year and Vikings is 7 years. Both use exactly the same gelcoat and all colors fade, including white, but you don't notice the fading as much on white. Run, don't walk, from Waterworld. This may be the best advice you have ever received. Quote Link to comment Share on other sites More sharing options...
tpb Posted August 22, 2006 Report Share Posted August 22, 2006 Both use exactly the same gelcoat and all colors fade, including white, but you don't notice the fading as much on white. Run, don't walk, from Waterworld. This may be the best advice you have ever received. WHAT WAS YOUR PROBLEM WITH WATER WORLD. WE ARE LOOKING INTO USEING THEM WE LIVE IN DELAWARE. IS THE WATERWORLD IN NJ A PROBLEM COMPANY. THANKS Quote Link to comment Share on other sites More sharing options...
poolgirlri Posted August 22, 2006 Report Share Posted August 22, 2006 We are debating whether to buy a Viking Pool or an Hawaiian. We have been offered a good discount on a Viking pool that has a cryslite color coating. However, the rep from the Hawaiian tells us the color coating will fade. We would appreciate input on this decision. Also, I just found the following website: http://www.factorydirectfiberglasspools.com/gallery.htm. Their prices are a good $10,000 lower. Is anyone familiar with this company? Thank you for your help. The company you are looking at is Waterworld - recognized their pics from their website. A swimming pool is a big investment and one of the things you are buying is the post-installation customer service and support. Both Viking and Hawaiian are great pools (personally think Viking and their ceramic core technology makes them superior). The best analogy I can think of is when a buy a new car, expensive or not, you have a dealer to call and ask questions of if you have any issues with it - strange sounds or what have you. A good pool dealer will have an inhouse service department that is there, just for you and to answer any questions you have or to come to your home and determine what the issue is and provide a solution for you. The better the pool manufacturer, the better the warranty. And with that comes a great deal of peace of mind. I think in the fiberglass swimming pool industry, it is definately a case of you get what you pay for - go cheap and it's not going to last. This is your home you're talking about. A couple years down the road, after you have your deck and patio area and furniture and lighting and all that kind of stuff, you don't even want to remotely consider replacing your pool! Quote Link to comment Share on other sites More sharing options...
telstar Posted January 8, 2007 Report Share Posted January 8, 2007 Seems kind of funny that a Hawaiian representative would say that when their warranty on their gelcoat is 1 year and Vikings is 7 years. It also seems kind of funny that even though viking has a seven year warranty on the gelcoat- if one reads the exclusions- important things such as osmotic blistering are in fact excluded. Quote Link to comment Share on other sites More sharing options...
midwestpoolsmichigan Posted January 8, 2007 Report Share Posted January 8, 2007 Oh Boy- another misinformed pool specialist. Please read the details for yourself. www.vikingpools.net/warranty.htm P.S.- please post a copy of the Hawaiian Warranty- I can't seem to find it anywhere online. Quote Link to comment Share on other sites More sharing options...
telstar Posted January 8, 2007 Report Share Posted January 8, 2007 Oh Boy- another misinformed pool specialist. Please read the details for yourself. www.vikingpools.net/warranty.htm P.S.- please post a copy of the Hawaiian Warranty- I can't seem to find it anywhere online. I did my research today; and I did in fact look at that address that you had given me; of which it did tell about the warranty , and if I were satisfied with that I would have stopped there; however, in looking at an actual warranty card several things were suprisingly omitted. I would have to refer you to namely line 4 of the Viking warranty. So that there is no misinterpretation about what it states let me type it out for you. "4:Vikings finish coat or gel coat is warranteed against osmotic blistering for a total period of 7 years, comprised of 3 years unconditional, and 4 years pro-rated. This warranty excludes discoloration, staining, hairline cracks, blistering, surface yellowing, cobalting and roughness due to water chemistry or material characteristics of the crystite finish (except blistering for 7 years as stated above)." What I had remembered as strange I'll have to leave for the others who view this message in that 85 percent of what typically can occur with a gel-coated pool is excluded in that last sentence. Please if I'm wrong feel free to correct me-as I'm sure that you will. As for me being a pool specialist, I've been installing and repairing pools for the last 20 years. I am not trying to intentionally knock one product over another, I am however trying to get across that all warranties should be read in their entirety to make an informed decision. No posted online warranty is at least more truthful than half of a posted warranty. Any and all customer that ask to see the warranty of the pools I sell I happily show to them. Quote Link to comment Share on other sites More sharing options...
Toni Posted January 17, 2007 Report Share Posted January 17, 2007 I don’t find it strange at all that different manufacturers offer different warranties on the same product. It is simply a matter of sales strategy and regional water quality. Gel coats are subjected to various chemicals and some owners can put some very strange and potently harmful chemicals into the water to try and balance the waters chemistry. You can be sure that the manufacturer that has the 1 year warrantee sells to more regions and has a shorter warrantee as chemical variation used will be very broad. Waterworld has the largest selection at the best prices and the highest customer satisfaction rating in the industry. I challenge anyone to prove differently. Quote Link to comment Share on other sites More sharing options...
telstar Posted January 18, 2007 Report Share Posted January 18, 2007 I don’t find it strange at all that different manufacturers offer different warranties on the same product. It is simply a matter of sales strategy and regional water quality. Gel coats are subjected to various chemicals and some owners can put some very strange and potently harmful chemicals into the water to try and balance the waters chemistry. You can be sure that the manufacturer that has the 1 year warrantee sells to more regions and has a shorter warrantee as chemical variation used will be very broad. Waterworld has the largest selection at the best prices and the highest customer satisfaction rating in the industry. I challenge anyone to prove differently. I appreciate your comments with regard to my previous posting, and I do agree with namely two aspects of what you had discussed. First of all, I do agree with you in that warranties are a sales strategy. I encounter warranty differences with regard to the product I sell in comparison to my competitor. ( Notwithstanding the fact that I have been with the same manufacturer since they started 20 years ago and my own biased beliefs with regard to my product)- I would have to say that warranties are a way for someone uneducated through experience to differentiate between otherwise identical sales pitches. It doesn't necessarily mean that one product is better than another-but marketed an presented in a different light. Anyone who reads any of the postings listed on this forum can see for themselves that a product is only as good as the person who installs it-(which is my second aspect). You could have the best product in the world, but if it is installed ineptly- it kind of negates all the provisions any manufacturer can take against unforseen problems. I do not necessarily agree with you in regard to one manufacturer outselling another in more regions, hence the different warranty. I have installed pools of color as well as those without- and as my experience has found that white pools are more resilient in some aspects- which is why I only recommend white-it is a matter of preference that I have. When I joined this forum it was based on the principle of providing factual information- not a 24 hour sales pitch marathon. I do hope that I have adhered to that strategy. Quote Link to comment Share on other sites More sharing options...
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