lparsons Posted April 18, 2009 Report Share Posted April 18, 2009 Our dealer refuses to replace our water-logged cover core under warranty, claiming that what I was told by Watkins (Tiger River / Hot Springs) was not accurate. One side of our cover is so much heavier than the other that the cover is extremely difficult to open (the extremely low-quality cover lifter the same dealer gave us broke a while ago). Does anyone know any other place where I might be able to purchase a core for our cover? These guys are the only dealer listed on the Watkins web site for our area. I could try looking at the next large city over from our state and see if I can find a better dealer out there, but I figure at that point I could just as well order from a dealer online. As it is a current tub I don't see a reason to custom-order one if I can find another dealer that has one available. Quote Link to comment Share on other sites More sharing options...
hottublady Posted April 18, 2009 Report Share Posted April 18, 2009 Our dealer refuses to replace our water-logged cover core under warranty, claiming that what I was told by Watkins (Tiger River / Hot Springs) was not accurate. One side of our cover is so much heavier than the other that the cover is extremely difficult to open (the extremely low-quality cover lifter the same dealer gave us broke a while ago). Does anyone know any other place where I might be able to purchase a core for our cover? These guys are the only dealer listed on the Watkins web site for our area. I could try looking at the next large city over from our state and see if I can find a better dealer out there, but I figure at that point I could just as well order from a dealer online. As it is a current tub I don't see a reason to custom-order one if I can find another dealer that has one available. where are you located? Quote Link to comment Share on other sites More sharing options...
hottubdan Posted April 18, 2009 Report Share Posted April 18, 2009 This makes no sense. If your cover is less than 2 years old, and has not been abused, and the core is waterlogged, it is covered under warranty. Period. It is manufacturer's warranty, not dealer's. So, if Watkins told you it is covered, it is covered. However, it is a parts warranty only. You are responsible for removing and replacing and getting original to dealer. they are responsible for ordering the core for you. Quote Link to comment Share on other sites More sharing options...
lparsons Posted April 22, 2009 Author Report Share Posted April 22, 2009 Our dealer refuses to replace our water-logged cover core under warranty, claiming that what I was told by Watkins (Tiger River / Hot Springs) was not accurate. One side of our cover is so much heavier than the other that the cover is extremely difficult to open (the extremely low-quality cover lifter the same dealer gave us broke a while ago). Does anyone know any other place where I might be able to purchase a core for our cover? These guys are the only dealer listed on the Watkins web site for our area. I could try looking at the next large city over from our state and see if I can find a better dealer out there, but I figure at that point I could just as well order from a dealer online. As it is a current tub I don't see a reason to custom-order one if I can find another dealer that has one available. where are you located? Upstate new York. I am in the process of calling dealers in other cities since ours doesn't seem to want us as customers anymore. If I am going to have to pay for a core that should be provided for me under warranty, I certainly won't pay my dealer for it. Dealer is trying to claim that the cover is somehow damaged and the warranty does not apply because of that. I am not aware of any cover damage, if there is any such damage I would expect it was the result of the flea market quality kokido cover lifter they gave us that failed in less than a year. Quote Link to comment Share on other sites More sharing options...
Dr. Spa Posted April 22, 2009 Report Share Posted April 22, 2009 How did it fail, and what are they claiming is the damage? Quote Link to comment Share on other sites More sharing options...
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