Great to hear about satisfaction with a manufacturer. I can mirror E's comments almost to a T , except my spa make is a Clearwater and my dealer is still in business. After my initial purchase I determined the spa we chose to be too small. Up-sizing was the next option and the manufacturer had a very similiar model, but larger and deeper(92.5 v.s.84 and 42 v.s. 36 in depth.) The exchange was seamless, paid the difference and I am very happy.