Warlord

You must have some obstructions in the way - trees, or electrical wiring, or maybe an unlevel surface????. Or, perhaps your neighbor's home is too close????. I ordered a Crane Co. to move my spa. They lifted the spa COMPLETELY over my house and trees. And my spa is 8-ft x 8-ft. It took them a little over 20-minutes.

It's an awfully small spa for the cost. I would be very leary of the space allowed for replacing parts, or bleeding the pumps. Have you seen a schematic on the parts yet???

When I had my spa moved, i ordered a Crane company. They will lift the spa into place for you. With the amount of money a spa costs, I would leave it to the professionals. In my city, the average cost of a crane is $150/hr. I did not want to mess up my lawn, damage any trees, shrubbery etc. Let the professionals handle the heavy stuff.

Let me know if this worked.

I must admit, buying a hot-tub on-line was risky, but it was worth a try considering the massive savings and CostCo's policy of "satisfaction guarantee and we take returns". I know it's a BIG HUGE ITEM to return, but believe me, I'm an EXCELLANT complainer. And, I know how to go "straigth to the top of CostCo's command leaders - Executive Officers, major Stock Holders, etc" if I do not get the service as stated in their warranty. So, with this legal document in hand (i mean the warrany and their policy of returns), I conducted as much research as I could, I felt somewhat comfortable in making this purchase. I won't buy some items on-line either, but Costco is pretty damn reputable and they don't like for their customers to be unhappy. Keep in mind, they take "word of mouth" adverstisement (whether it's negative or positve) very seriously. And, they do not like to irritate upper upper upper management. I'm not in the Retail industry, but I work in an Executive Office, we do not like to receive information from un-satisfied customers....... that's the bottom line. Once we receive notification from an un-satisfied customer, WE MOVE MOUNTAINS to make them happy. Again, it's still early, and I'm pretty happy now. Once I become an "un-satisfied" customer, I'll keep ya'll updated.

How do I insert the images??? I have some to post, but when I select "insert image" it comes up with a URL address, the photos are not on-line they are on my hard drive. Help!!!! Here is the CostCo Spa Skinny..... I received my CostCo Infinity 6-person spa 1-week ago. It arrived in 25-30 days, the delivery crew ONLY dropped it off in my driveway - just like the on-line advertisement says. I hired a crane operator/truck to lift it into my backyard ($150/hr). I already had the electric professionally hooked up and pavers were already laid. I had already poured water in to the spa - not throug the filter as per the instructions - just into the spa. The electrician connected the wires and the spa went immediately into "primer" mode. This lasted about 2-minutes and the jets kicked on. I set the temperature for 102-degrees, it took a long time to get the temperature at 102 (over 5-hours). All the jets worked except the 2-side panels. I called "Infinity Spas" technical support, after a 30-minute wait, the technician came on line and was very nice. I had several questions for him. 1. How are you able to connect the hose to the drain bib to drain the spa? Once you remove the drain cover, and insert the hose, the area is so tight, you cannot turn the nozzel counter clockwise in order to start the drainage. The instructions neglected to say that you must "pull out the drain cover" and then unscrew the cover, insert the hose and then turn the nozzel counter-clockwise. 2. How do I start the 2-sets of jets on the right side of the spa??? Should I drain the spa and fill it inside the filter or what??? The technician told me to open the fron panel - completely (release all the screws - -it's a mess!). This was quite a chore, it's hard to access the plumming and it's really hard to get that cover back on. Once the cover is removed - run the jets and open all the valves, locate the first black plastic pump on the left - - it has 2-white hoses connected to it. at the end of the pump, there are 2-thumb screws, unscrew them until water comes out - about 1-cup of water and then screw them back tigh. this opend the jets immediately. The technician also said to do the same thing to the second pump, but my jets opened with the first pump, so I did not need to repeat this process with the second pump. Overall, I think this is a very good spa for the money. I noticed that you can not be too heavy handed with the diverter valves and opening the jets, be gentle.....it's not meant for a gorilla to handle. The lights work really nice, the temperature maintains well, the control panel's process to activate the timer, temp and other features is cumbersome, so you will have to take the manual outside to go though the processs - - make a copy of the manual, you don't want to lose the original one or get it wet!!!! Also, once you have that incredilbly, very cumbersome and awkward panel open, WRITE DOWN ALL THE SERIAL NUMBERS, MODEL NUMBERS, TECHNICIAN NUMBER, ADDRESS... ETC. You do not want to have to open that panel again!!!! if you must, take pictures of the inside. That's my early experience, it's only been less than a month, I've relaxed in the spa 3-times and have enjoyed it very much. My first spa was a CalSpa PS-4 and it was meant for a gorilla to handle and the access panel had a latch and was very easy to access.

Here is the CostCo Spa Skinny..... I received my CostCo Infinity 6-person spa 1-week ago. It arrived in 25-30 days, the delivery crew ONLY dropped it off in my driveway - just like the on-line advertisement says. I hired a crane operator/truck to lift it into my backyard ($150/hr). I already had the electric professionally hooked up and pavers were already laid. I had already poured water in to the spa - not throug the filter as per the instructions - just into the spa. The electrician connected the wires and the spa went immediately into "primer" mode. This lasted about 2-minutes and the jets kicked on. I set the temperature for 102-degrees, it took a long time to get the temperature at 102 (over 5-hours). All the jets worked except the 2-side panels. I called "Infinity Spas" technical support, after a 30-minute wait, the technician came on line and was very nice. I had several questions for him. 1. How are you able to connect the hose to the drain bib to drain the spa? Once you remove the drain cover, and insert the hose, the area is so tight, you cannot turn the nozzel counter clockwise in order to start the drainage. The instructions neglected to say that you must "pull out the drain cover" and then unscrew the cover, insert the hose and then turn the nozzel counter-clockwise. 2. How do I start the 2-sets of jets on the right side of the spa??? Should I drain the spa and fill it inside the filter or what??? The technician told me to open the fron panel - completely (release all the screws - -it's a mess!). This was quite a chore, it's hard to access the plumming and it's really hard to get that cover back on. Once the cover is removed - run the jets and open all the valves, locate the first black plastic pump on the left - - it has 2-white hoses connected to it. at the end of the pump, there are 2-thumb screws, unscrew them until water comes out - about 1-cup of water and then screw them back tigh. this opend the jets immediately. The technician also said to do the same thing to the second pump, but my jets opened with the first pump, so I did not need to repeat this process with the second pump. Overall, I think this is a very good spa for the money. I noticed that you can not be too heavy handed with the diverter valves and opening the jets, be gentle.....it's not meant for a gorilla to handle. The lights work really nice, the temperature maintains well, the control panel's process to activate the timer, temp and other features is cumbersome, so you will have to take the manual outside to go though the processs - - make a copy of the manual, you don't want to lose the original one or get it wet!!!! Also, once you have that incredilbly, very cumbersome and awkward panel open, WRITE DOWN ALL THE SERIAL NUMBERS, MODEL NUMBERS, TECHNICIAN NUMBER, ADDRESS... ETC. You do not want to have to open that panel again!!!! if you must, take pictures of the inside. That's my early experience, it's only been less than a month, I've relaxed in the spa 3-times and have enjoyed it very much. My first spa was a CalSpa PS-4 and it was meant for a gorilla to handle and the access panel had a latch and was very easy to access.

Here is the CostCo Spa Skinny..... I received my CostCo Infinity 6-person spa 1-week ago. It arrived in 25-30 days, the delivery crew ONLY dropped it off in my driveway - just like the on-line advertisement says. I hired a crane operator/truck to lift it into my backyard ($150/hr). I already had the electric professionally hooked up and pavers were already laid. I had already poured water in to the spa - not throug the filter as per the instructions - just into the spa. The electrician connected the wires and the spa went immediately into "primer" mode. This lasted about 2-minutes and the jets kicked on. I set the temperature for 102-degrees, it took a long time to get the temperature at 102 (over 5-hours). All the jets worked except the 2-side panels. I called "Infinity Spas" technical support, after a 30-minute wait, the technician came on line and was very nice. I had several questions for him. 1. How are you able to connect the hose to the drain bib to drain the spa? Once you remove the drain cover, and insert the hose, the area is so tight, you cannot turn the nozzel counter clockwise in order to start the drainage. The instructions neglected to say that you must "pull out the drain cover" and then unscrew the cover, insert the hose and then turn the nozzel counter-clockwise. 2. How do I start the 2-sets of jets on the right side of the spa??? Should I drain the spa and fill it inside the filter or what??? The technician told me to open the fron panel - completely (release all the screws - -it's a mess!). This was quite a chore, it's hard to access the plumming and it's really hard to get that cover back on. Once the cover is removed - run the jets and open all the valves, locate the first black plastic pump on the left - - it has 2-white hoses connected to it. at the end of the pump, there are 2-thumb screws, unscrew them until water comes out - about 1-cup of water and then screw them back tigh. this opend the jets immediately. The technician also said to do the same thing to the second pump, but my jets opened with the first pump, so I did not need to repeat this process with the second pump. Overall, I think this is a very good spa for the money. I noticed that you can not be too heavy handed with the diverter valves and opening the jets, be gentle.....it's not meant for a gorilla to handle. The lights work really nice, the temperature maintains well, the control panel's process to activate the timer, temp and other features is cumbersome, so you will have to take the manual outside to go though the processs - - make a copy of the manual, you don't want to lose the original one or get it wet!!!! Also, once you have that incredilbly, very cumbersome and awkward panel open, WRITE DOWN ALL THE SERIAL NUMBERS, MODEL NUMBERS, TECHNICIAN NUMBER, ADDRESS... ETC. You do not want to have to open that panel again!!!! if you must, take pictures of the inside. That's my early experience, it's only been less than a month, I've relaxed in the spa 3-times and have enjoyed it very much. My first spa was a CalSpa PS-4 and it was meant for a gorilla to handle and the access panel had a latch and was very easy to access.