Arctic Spa Issue - Computer Glitch?

[LeafFan]

I'm hoping someone can help me with a problem I'm having with my Arctic Spa Yukon. The tub is one year old and is starting to give me problems at the control panel.

For some reason, the temperature control continues to reset itself down to 59 degrees no matter how many times I put the temperature back up. It never loses power, and everything is still filtering and jetting great, but it seems like a computer glitch with the panel. Sometimes the display panel actually freezes and no keys work... in those cases I have to cut the power to it for it to reset again, where it starts dropping the temp again as before.

This happened for a stretch in the Summer too, but it went away after a week or so. This time it's been happening for a couple of weeks without stopping.

Everything is fine with the electrical - the GFI and wiring to my house panel check out fine, and as I said, the power to the unit does not go off at any time.

Does anyone know what is happening, and if there is a way to fix it?

Thanks in advance to anyone that can help.

[UK Arctic Dealer]

I'm hoping someone can help me with a problem I'm having with my Arctic Spa Yukon. The tub is one year old and is starting to give me problems at the control panel.

For some reason, the temperature control continues to reset itself down to 59 degrees no matter how many times I put the temperature back up. It never loses power, and everything is still filtering and jetting great, but it seems like a computer glitch with the panel. Sometimes the display panel actually freezes and no keys work... in those cases I have to cut the power to it for it to reset again, where it starts dropping the temp again as before.

This happened for a stretch in the Summer too, but it went away after a week or so. This time it's been happening for a couple of weeks without stopping.

Everything is fine with the electrical - the GFI and wiring to my house panel check out fine, and as I said, the power to the unit does not go off at any time.

Does anyone know what is happening, and if there is a way to fix it?

Thanks in advance to anyone that can help.

Hi LeafFan,

Is the heating icon on in the topside control or are you getting any error messages? Also check that you are not in economy mode. If the problem persists contact your local dealer because your tub will be under warranty.

If I have missed anything any other suggestions from Arctic dealers would be welcome.

Regards

Andy

[James Keirstead]

I have heard of this happening before. It sounds like a faulty topside to me. I recommend you contact your local dealer to have it replaced.

Kind regards,

James

[LeafFan]

Thanks for the advice.

Some strange happenings since... while the tempertature setting drops to 59 on its own, it will go back up to your desired setting if you hold down a couple of the buttons... like the directional keys, and even the light key.

I was also able to get the temperature back up by holding down the temp key until I could keep it at 104, then locking the panel. It heated to 104 without resetting, but as soon as I unlock it it goes back down to 59. I can't get the pumps to work while it's locked either.

I'll check into James' suggestion of a faulty topside (not sure what that means, but I'll tell the technician), but one thing I think it could be is an overheating issue with either the heater or something else. The one time it did work normally this weekend was when I had the panels off, making me think it may be overheat related.

Anyway, thanks again for the help and I've passed it on to a technician to look at.

I'll update what the result was when he's finished.

[tykris99]

I am having the same heating problem with my eclipse please post when fixed so I can hopefully get mine fixed as well

[THE SPA GUY]

I am having the same heating problem with my eclipse please post when fixed so I can hopefully get mine fixed as well

tykris99

from your post regarding your topside reading for heating...your dreammakker does not have a true heater like the arctic or sundance. you spa is heated with a jacket around the pump and and a glow plug setup above the pump,,,,check you gfci cord or the board.....