tshegos Posted January 18, 2013 Report Share Posted January 18, 2013 Cheers fellow swimming pool owners. I wanted to share a bad experience I have had with Poolsupplyworld.com. I purchased a swimming pool LED light transformer with a remote control. After just a few times of use, the remote control was splashed by a diver and stopped working. One would think a remote control for a swimming pool would be water proof - right? Especially, as this was an expensive unit. I contacted Pool Supply World for help. After two months of calls and run around, they DO NOT stand behind the products they sell. I am stuck with a $200+ broken remote. Beware when purchasing anything from Pool Supply World. Poor customer service. Quote Link to comment Share on other sites More sharing options...
LegsOnEarth Posted January 18, 2013 Report Share Posted January 18, 2013 Do you know who the manufacturer of said remote was? Typically, sales and distribution centers do not do warranty work for companys and those claims and issues are taken care of by the manufacturer. It would probably be a good idea to contact them if you haven't already. I am sorry for you remote though. I don't really feel a need to stick my neck out for PSW, being my competition, but if you were to purchase it from myself or any other outlet you will typically be refered to a manufacturer. They are usually much better equiped to handle you issues and resolve them quickly. Quote Link to comment Share on other sites More sharing options...
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