farrouk Posted July 10, 2006 Report Share Posted July 10, 2006 If there are any Sundance owners or dealers out there perhaps you could help me with this one. I recently purchased a Sundance Cayman from a dealer in Ontario, Canada. The spas is great so far except for one problem. The side and corner panel was slightly damaged on delivery. The dealer said he would order me 2 new panels. It has been 6 weeks now and the dealer says he is having trouble getting it from the factory. Is this a BS story and he is hoping I will forget about it or does it really take this long? What if a pump breaks will I have to wait 2 months for a spare part? Any insight would be appreaciated. Regards Quote Link to comment Share on other sites More sharing options...
ciderjack Posted July 10, 2006 Report Share Posted July 10, 2006 If there are any Sundance owners or dealers out there perhaps you could help me with this one. I recently purchased a Sundance Cayman from a dealer in Ontario, Canada. The spas is great so far except for one problem. The side and corner panel was slightly damaged on delivery. The dealer said he would order me 2 new panels. It has been 6 weeks now and the dealer says he is having trouble getting it from the factory. Is this a BS story and he is hoping I will forget about it or does it really take this long? What if a pump breaks will I have to wait 2 months for a spare part? Any insight would be appreaciated. Regards Although wood/synthetic parts do seem to take much longer to ship compared to other parts, 6 weeks seems to be pushing it. Pretty much every other part like pumps/pc boards/jets are shipped that day or the next day. Quote Link to comment Share on other sites More sharing options...
hottubdan Posted July 11, 2006 Report Share Posted July 11, 2006 6 weeks for panels seem about right to me. Quote Link to comment Share on other sites More sharing options...
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