paints4u

Yes, audi did indeed come to my house to fix A leaking fuel pump. The guy then drove 40miles on a Friday night to a different dealership to collect a new part, came back and fitted it in the rain. The spa dealer has gone bust but the fitter that they used still does the warranty repairs. He lives around 20miles from my house. So unless he arrived in a stretch limo £80 seems steep to me. I don't think this is necassarily because audi cares about the customer but because the customer is happy and comes back again and again(like me). If he charged £80 for the call out I'd have bought a BMW. Simple.

Hi Paul, firstly i just want you to know that you got a fantastic deal on your tub because the price for a Kodiak LSE was £12,645 back in 2008 for the tub alone not including delivery, steps coverlifter etc. so you did really well to save over £2500. On the subject of warranty the pillows are covered under warranty so not sure why you had to pay for these. If you message me your details i can look into this for you if you want. Unfortunatley customers do need to pay a call out fee if they want an engineer to come out and carry out repairs away from the workshop or showroom and this is clearly stated in the warranty. I think this is the same throughout the industry it isnt just an Arctic Spas charge. Apart from this I hope you are having a great time with your tub. Having checked the invoice it was £11500....a bargain eh! I do accept that the warranty states this in the small print, but come on, this is supposed to be a high end spa. I bought an Audi A8 last year with a 3 year warranty, did i read it? no..because I don't have to, its an Audi warranty. I bought an expensive spa with a 10 year warranty and foolishly perhaps I didn't read it (for the same reason). There is definately room for another spa supplier if this is as good as it gets. Anyway I have managed to wrestle some headrests out of blue falls, but its not been easy. As for the £80 call out Its non negotiable. I just want other people to be aware that spending £11500 does not mean a thing when it comes to arctic spas. Thanks Paul.

Hi Paul, firstly i just want you to know that you got a fantastic deal on your tub because the price for a Kodiak LSE was £12,645 back in 2008 for the tub alone not including delivery, steps coverlifter etc. so you did really well to save over £2500. On the subject of warranty the pillows are covered under warranty so not sure why you had to pay for these. If you message me your details i can look into this for you if you want. Unfortunatley customers do need to pay a call out fee if they want an engineer to come out and carry out repairs away from the workshop or showroom and this is clearly stated in the warranty. I think this is the same throughout the industry it isnt just an Arctic Spas charge. Apart from this I hope you are having a great time with your tub.

Hi All, I have a Kodiak SE Arctic spa. This cost £10,000 ($14,000) two years ago. All three headrests look like a rottweiler has been chewing them (not covered by the 10 year warranty LOL) The heating element failed a week ago, this is covered by the parts and labour warranty, but they still charged me an £80 call out fee to fix it. To be honest If you spend this amount of money you expect the best of everything....be warned you don't get it (in the UK at Least!!) Kind Regards Paul UK.