Cloudy_Waters

You are having the same experience I did except after two years I'm already on my third version of the system. I've spoken to the store, Head Office, the Blue Falls representative and written a letter to the president of Arctic Spa. Nobody can make this this work for any length of time but they always have some new "wonder" chemical that will fix me up for a price.

It's been almost two years now and I've never been able to get the system to work. It's been replaced three times. I have it set to the highest setting, done the smoke test, etc, etc, and now I've had enough. Anybody know if I can just unplug the onzen unit and start up the tub using the regular bromine pucks? Thanks

I feel your pain. We've had our tub for 8 months and we're on our third set of electrodes as well. It came with version 6, replaced with version 7 and now we have the "newer" version 7. The factory, dealer and technicians that came out to fix the tub all have a different story about how to keep the tub working properly. The only common thread is that there is always some new expensive chemical to try. They don't tell you at time of sale (or they didn't know) that hard water is a problem for the onzen system. The dealer has replaced them for free but now they've changed their tune and say water "quality" problems are not covered under warranty anymore. One more problem and I'm going to rip out the onzen system and go to the standard bromine pucks or turn the stupid thing into a planter.....the jury is still out. Cloudy_Waters

After my rant here a couple of weeks ago I’d like to acknowledge the assistance I’ve received from Vern Nelson from Blue Falls and Jody Gamracy at the factory store. I was contacted promptly by Vern and we’ve been communicating almost daily. The advice/information I’ve received so far seems to be working and I’m guardedly optimistic. Thanks Vern and Jody you’ve provided the after sales service that my dealer was unwilling/able to provide.

I'm starting to feel everyones pain regarding Arctic Spas. Tub is slightly over a month old and I'm already regreting my purchase. Had about two days of clear water. Best advise from the dealer was to go to a local swimming pool company to see if I could get some type of acid to get my stubbornly high PH down. The local Hydropool dealer has been more help and he didn't get $11,000 dollars of my money! Drained the tub last weekend (cloudy water) and as I was wiping the light lens with a soft cloth, it shattered in my hands. Service has been brutal. Was scheduled for yesterday and they were a no show. I did get a call in the morning claiming the techs van had broken down (my sister-in-law who also has an Arctic Spa has had a few of these my "the van broke down" stories too) but a promise to call later with an update. End result no tech, no call. I had to call this morning to get some information and now scheduled to tomorrow! I've got an empty tub sitting in below zero weather waiting for what's likely a $2 part. Attitude I got from Service was essentially, too bad so sad! I'm going to speak to Sales about the return policy. I'm sure they're smart enough not to have one.