Utterly frustrated with ARCTIC!!!!!
I like many in this post have HAD it!!!!
I bought my 15,000 hot tub last year from Arctic...we did our research and determined that Arctic was one of the best in quality and service...boy were we wrong!
We had the FLO message right from the start...that got fixed and we were initially impressed with the quick service to get that done. But the message came back and another service call had to be made to clear the FLO message and replace pump 1 again.
So that is the least of my issues
Onzen and sanitization has been unacceptable to say the least.
I have had probably 3-4 service calls to replace, retro fit, re-plum my hot tub.
Once again we had the retro kit done about 5-6wks ago now...but hey guess what, no more smoke...WTF!!!! No bromine reading anymore...water is now cloudy...this sucks!!!
Arctic if you are listening you have a extremely frustrated customer. I've emailed every one i possibly could a while back and had the retro done quickly because of my stink but now...i'm pissed!
BTW...service folks in Oakville the number we dial for help...brutal! some girl answers and repeats everything to the service manager, you all know his name, and he gives her a possible solution to which i can hear the conversation and already have my answer for them before she finished talking....let me talk to him or is he not into dealing with customers who are experiencing issues!
Another BTW...the guy they send out for service calls...he's AMAZING!!!
If anyone from Arctic is reading...you may want to keep your customers happy...there will be no repeat business and hell no to referrals...that is not good for Arctic.
OK done my rant...will give it to the sales folks tomorrow in the KW store when i get my water tested.