This in NOT a blast at all spa salespeople But I guess I ran into one today and it will probably cost me a couple of thousand dollars extra. I stopped by today to buy a spa. I had talked to one salesperson a couple of weeks ago, comparison shopped and then decided to go back and get the one I felt most comfortable with. I went back on Monday and was waited on by the store owner, he and I chatted, I told him that I had talked to his other salesman and decided that his brand of tub was what I wanted. He was very laid back, not a great lot of pressure and gave me some prices. I told him to give me a day or 2 to think about it. Then the offer was made, I'm in a saleing mood, make me an offer. I told him that I'd give him a call and left. Went back today and got the orginal salesman, we chatted I told him that the owner had told me to make him an offer so I did. We split the difference, did the paperwork, I gave him 25% cash deposit and left. Less than 3 minutes later my phone rang, it was the salesman, said the owner had told him that I had to pay for the tub in full and that he had not told me to make him an offer. Kinda ticked me off, I don't like being called a liar. Being real nice I told the salesman I'd be right back. I apologized that I had gotten him in the middle of something that he could have his paperwork back and I'd take my check. I hated that he lost his commision but I feel that I was lied to by the owner by the fact of ommision. Had I known that I was going to have to pay cash, I could have made those arrangements. Now, just because I hate being lied to, I will go and purchase the tub someplace else. May be a different brand, may not.
Like I said, this is NOT a blast at all salespeople or owners, just a friendly rant to all store owners and salespeople. Be totally honest and upfront with your customers, you may run into some smart a$$ customer like me that will pay more to by from someone that doesn't lie to me.
PS. If you live in the Charlotte NC area and have bought a spa in the last couple of years how about pming me and let me know if you'd go back to the people that you bought from. I don't want company names appearing here just to keep within the TOS. Thanks