NorthOfBoston2

We take the quality of our product seriously. I have located your customer record and will review the manufacturing and service history of these two units. Sorry to hear of your problems and I don't blame you for feeling disappointed. But it sounds like your dealer is working to resolve all issues. Update: I have reviewed our service records and found that the GFCI issue has been addressed. Contacted customer, who reports that the breaker has not tripped recently. I will follow up to ensure that customer is now satisfied. Yes, the GFCI issue has been addressed or, more accurately, is being addressed. The dealer has been out 4 times. They replaced the number one pump because it was running "very hot" according to the factory. They replaced a check valve because "it had moisture in it", and they replaced the ozone generator because "it had some corrosion on it." As it sits now the blower is unplugged and we're testing to see if the problem does not come back. At the time I talked to Tom, I said the GFCI hadn't blown in about 12 hours, I guess that's what he means when he says "the breaker has not tripped recently". To be honest, it hasn't tripped now in a little more than 36 hours. To recap: New number one pump New check valve New ozone generator If the blower is the problem, I'm gonna assume that will be replaced with new also. 4 trips from the dealer I feel like I own a lemon Paul You do own a lemon, so do MANY Arctic Spa owners. Pretty amazing how they spin "customer satisfaction" isn't it? I have had the good people out to my place at least 8 times since I got the spa, paid top dollar for "the best spa with the best warranty in the industry" I am sure they would have had to come out MORE often, but it takes so long between repairs, that it never has a chance to get worse. (My most recent problem started last spring. MONTHS after I called and wrote to the factory, someone finally came with the right parts, but was unwilling to do a warranty repair, even though I was well within the warranty period, I was also told that HUNDREDS of people in my area are having to pay for the visits, because the local dealer went under. (I called Canada, and they apologized for the misunderstanding, and paid for the warranty repair.) The spa was fixed for a day or so, i guess, I mean they told me that it was fixed, but it never was. I have never been able to use it. So they "fixed it" in the middle of the winter, it was not fixed and I asked when they were going to complete the job, no answer. I keep getting apologies for why the parts are not in yet, so I have no filter, no powerful jet, no air, lots and lots of broken plastic jet housings (I am AMAZED that you have that problem too, I was assured that these things never happened and my problem with them was the very first time they had EVER heard of such a problem.) My advice, keep buying $2000 models and thow them out after a couple years. You will get more than 10 years out of your spas for the same money I spent.

I would absolutely steer clear of the Arctic Spas I paid top dollar, thinking that I would be getting a great product WITH a great warranty, but everything keeps breaking, the plastic jets, the pumps, the filter pump, the air bubbling system, and while it is still under warranty, I keep getting the run around about having to pay a new travel fee in order to get the repair men to come. (Also, I have to wait months while the very apologetic, but very inept people keep telling me that the parts on on order and they are really really sorry that it is taking this long to get the parts in stock.) Also, the cost to keep it warm in the winter is over $150 a month. I cannot compare that to the cost of heating another spa, but the good people who sold me the spa took a wild guess at about $30 a month, max. Email me privately if you want more information