I bought my Kodiak Legend on the 21st June. On the 22nd it was apparent it was not working. Two weeks ago after a new Onzen unit and salt cell had been fitted.....it stopped again.Today the service guy has just arrived -to inform me that the onzen unit has packed up-and they need to order another one. Brilliant-it could have been an idea to turn up with the spart parts.
Not sure if we in the UK are getting components made in China, but I am starting to believe I have been sold a dud.
As I have said on a previous post (that I cant find on here!?) , the Tub was delivered with no instructions and what brochures did come with it, did not apply to the UK models....it was also left empty for me to fill and get up and running with no salt provided. It would appear that it was not tested between leaving Canada and arriving at my door.
Everything about salt levels and maintaining the water levels etc , I have had to pick up from the internet forum pages and aside from two very helpful( alas over the phone) tech guys at Arctic UK, I have been bitterly disappointed with the overall service . Has anyone else got an Arctic Onzen in the Uk who has had similar problems? or could give me advice?
Also when they did come back and fit the 2nd unit, they put salt in with it, but when I measued the salt levels the next day they were up at 6,000ppm...I diluted the spa down to 3,000-3,500 as per Arctics advice,but the service guy told me that the salt cell he removed today had a lot of 'build up' on it?...Are we talking salt build up? scale?...What was going wrong?
I am close to asking for my money back and telling them to take the thing back.......