RJD

All, as most of everyone here my new Artic Spa with Onzen was delivered and low and behold 4 days later getting cloudy and became unusable. After repeated calls over the Holidays I finally got a Technician on the phone. As I am "Mechanically Inclined" I was able to get enough information from the Tech and discovered the following; There are 2 Electric Leads that come out of the Onzen Unit. One plugs into the main power distribution center where the electricity is connected. The other travels to the Electrode Unit that actually produces the Chlorine from the Salt. Apparently the assembly line workers are to blame here. At the end of that line there are 2 leads White and Black. If you put a DC Volt meter across the leads when the unit is on it should read 12 V DC. If not the power pack is dead. The ends of these leads are Female Spade Connectors with a protective plastic cover over it. On the Electrode packs are the Male Spade Connectors. The issue for me and as per the Tech, MANY others is that when they assembled the plugs rather than properly connecting the spade connectors the nit wits put the Male end in between the plastic covering and the Female end making a poor, or in my case non existent connection. To add to the issue the Male ends were covered with the red sealer that they use on the pipes. After some scraping and sanding on the connectors my unit is now making MAD chlorine, too much actually with the damn thing turned all the way down. Hope this helps.... I'd give them an F for customer support my unit has a leak for a month now and I cannot get them here for crap and the unit is not more than 60 days old..... Next time I buy a Hot Springs Spa.....