They will tell you lies, lies, and more lies, about the delivery date, 'it’s in customs', 'its in port'. We eventually got our hot tub 14 weeks after the 8 weeks promised. They made every excuse possible. Eventually they delivered a defective product, blower does not work, TV cannot be connected, wrong TV, broken cabinet, cabinet colour wrong (compensated for cabinet – by force), no parasol. Then they arranged an engineer on a date they knew they would not be working, but did not tell us! They arranged a second service date, cancelled day before giving a lame excuse saying they had not had the part delivered, which they had already informed me 'we've got loads in stock, very common part'. I consider myself a very fair person but Spa Serve (Trade Price Hot Tubs, HDI Enterprises) do not play fair. If you have purchased form this company, PAY BY CREDIT CARD for protection! When the delivery date passes get in contact with your credit card company and begin to claim your money back! This is the only reason they delivered after 20 weeks, otherwise we would still be waiting. Once 120 days have passed, after paying by credit card, you have more difficulty getting your money back, so you must start a charge back at approx. 90 days after payment, maximum! Do not accept goods with a fault as the credit card will only refund after return of goods and being a hot tub this is difficult! However, you are covered by the Sale & Supply of Goods Act. Paying by credit card saved us, I'm convinced of that. Spa Serve administration, whilst always polite, cannot give a straight answer. My situation with Spa Serve is ongoing, if it changes, I will notify, otherwise I would suggest - If you want: a nice looking product that does not work correctly; a process that gives you unnecessary stress; to be fobbed off; to pay for goods you don't receive, purchase from Trade Price Hot Tubs. Otherwise avoid or I’m convinced you will pay in other ways!!!
