I paid one payment on my visa credit card Y (thank god) and after a long struggle with spa serve it was visa that refunded me, once the spa was a year old I was offered a replacement from spar serve under the warranty agreement, they wanted £1300.00 to remove the old spa and replace under the guarantee. I also got a call asking me if I would like it serviced. Ha ha, the tub was condemned and has long since gone! I can’t believe they are still getting away with it. I have kept my file should anyone like any details.