biggsyxx

I recently successfully dragged these cowboys through court. Got my money back + 5grand costs. Stevee, i was in the same boat as you, fortunately I cancelled and refused delivery. What ever you do don't take delivery of this Chinese piece of sh1t. Please get in contact with me at abtran48@hotmail.com if you need any info/advice as I have a shedload.

Hi. We are a hot tub servicing company, companies like this give this industry a bad name, we get called out to many of these Spa Serve tubs, We've seen something similar with your hot tub - what are your filters like? the one's we have seen fitted to the spa serve tubs aren't suitable, they more like coffee filters! Fitting the correct filters should sort this problem out. Any questions please just ask. thanks Sorry to hear about your bad luck. i shall join the queue. i purchased a hottub from this Sh** company of conmen and ordered and paid for it in march (Idiot me) i still have no hottub and if i ever get it I wonder how long it will last. I am currently in the first stages of taking them to court. Any help greatly appriciated. Steve Sorry to hear you ordered from this shower, I ordered mine in November 08 and like eveyone promised the earth and even when I persisted chasing well into 09 they promised everything but delivered nothing, they even wrote they would guarentee it was from the USA but if you go to the following web link you'll see where they actually come from(http://www.jnjspa.com/default.htm). Ive done a lot of reaserch since on The Trade Price Group aka Spa Serve aka HDI enterprises. I eventually spoke to my credit card company who were all too aware of this outfit and snatched back the money after 7 months and gave them 45 days to appeal against it, suprisingly they didnt. Ive since purchased from a local supplier and when I was ordering my tub met a family who were also buying one who'd been ripped off by this bunch of cowboys, they were still trying to get there money back. The company Ive bought from then showed me a price list from where they get these tub from in China as they were approached to stock them but refused because they are death traps. the actual price is about £1500 to purchase from China. I've since had a questionnaire from trading standards re this outfit listing all its various companies so hopefully this group will be shut down or made to sort out the mess. I would recommend in the first instance contact your credit card company to try to get your money back. Also look at can you trust them web site to get more info for your court case. Good luck

Hi im in the middle of taking this company to court too ! Its an outrage and they are still trading . I received my grot tub last april and basically there were bits missing , waterlogged dvd and stereo and it never worked properly from day one . I had an incling it was dodgy so I rejected it at law within 7 days but they ignored my letter. Soon the water turned green despite my husband using the correct chemicals, I called out an independant engineer and he told me the tub was not filtering and cleaning so it was not advisable to use it in case the children got a nasty infection from the rancid water ! we didnt need telling twice ! So it has sat empty and dormant in my garden ever since while I pay £130 a month off my loan I took out to purchase it. If I dont laugh I will cry I am at my wits end its made me so misrable. We are considering filling it and adding some giant carp to turn it into a £5000 fish pond ! Any help, support, wisdom or solice greatly appreciated

How did you pay? If you have paid by credit card you will have more protection. Check out website www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102 it will help you to understand your rights. Also you are afforded a cooling off period of 7 days. Check out your rights with Consumer Direct telephone 0845040506. Good luck. I am currently taking this shower of sh!te though the courts, after initially getting a judgement (they didnt show - surprise surprise), they are now challenging it which is good news for me as i want a court hearing. I am currently building up information on these cowboys and although i have an agent currently trying to find out information i would be grateful if people could email me with with any information/ bad experiences that they have of the company to abtran48@hotmail.com.