maz & steve

Hi Rita. I have a reply to this message^^^. My wife and I also bought a Hot-tub from spa serve trading as trade price hot tubs this time last year and had it 'Installed' in May of this year. We are having exactly the same problems as yourself, and when I read your blog it was as if I had wrote it myself. I have contacted Watchdog twice now and think that if all the people on this site with this problem were to write to the program, we would have a Noticeable voice to get something done- the trading standards/consumer advice are a waste of time as they quote the law and give advice on how we can use it, but will not back us up when these companies ignore it. I have contacted Michelle by e-mail as I could not work this blog site out without the help of my 12 year old daughter who is now helping me to write this. I think as a whole we can get what is due to us if we collectively contact as many media groups as we possibly can. All i wanted was for the leak to be repaired from day one and the "free" accessories to be delivered. If this was done in May I would not have bothered with this company again, but now we think compensation is due for; The loss of interest on the money we paid this company for installation, and monies they have had whilst we have had to look at the empty, disused tub for over six months. All the best, Maz & Steve Goodwin.