Are you talking about the "clean cycle"? Or the circulation pump? Or something else?
Yeah, we had a faulty light circuit and they came promptly and replaced it for us. We are so very happy with our tub. Though I went and tested out my parents HS Jetsetter and the "moto massage" was heavenly! Though, it's too small for us and the Envoy, and Sovereign didn't have the other jets in the right place for us, not to mention the cost. I can go use their tub when I want a change, but I still love ours.
Anne
Sorry about my terminology as I am still trying to learn it all. I was talking about the spinning circulating jets that you are supposed to turn on and off with the outer rim.